I bought an investment property using a conventional loan. Jamie explained the points, locking the rate, what my options were with various amounts down & how the taxes would work for Tennessee also. I was very impressed with her knowledge regarding maximizing my options for the best return. She wasn't pushy; she laid it all out & I made the best decision for my portfolio. I would recommend her to anyone looking for any type of loan.
Nick and Sara were amazing...explained everything and even when I had additional questions they didn't hesitate to provide me with clarification or additional information.
Amazing, outstanding and they are there to help you and your family.
I just can’t say enough to how easy And comfortable they made what could’ve been a very scary process I would highly recommend that any veteran wishing to purchase a home to do it through this great and wonderful team
This is the second time I bought a home, and the first time with Veterans United. I wish I'd use these guys the first time as the experience with veterans, United was Head and shoulders above my past mortgage lender. Brian Bradley and his team kept me informed through the whole process, answered all of my questions, and put in an absolutely heroic effort to get me closed not only in 30 days, but right before Christmas. Christmas. I cannot recommend Veterans United enough.
By far the best customer service I’ve ever experienced. They were there through every step in the process. And did everything possible to make sure the process flowed smoothly. We had everything we needed thanks to our team. They were very accommodating and thorough. Would definitely recommend!
My experience from beginning to end was great. There was minimal contact but when I had questions I could call and received a call back pretty quick. The process was easy. Everything was on line so I could do everything quickly and privately. This was the easiest I have ever bought a home. They love veterans and I would highly recommend them to anyone looking to buy a home.
Brent was very responsive and helpful throughout the process
Veterans United kept me engaged all throughout the home-buying process. Their people are friendly, their service is exceptional, and they worked to give me the best deal they could.
My home was purchased thru Veterans United back in 2016.
This time I was offered a lower interest rate to refinance and the offer and timing was perfect.
My experience with Veterans United Home Loans has been to my complete satisfaction.
Veterans United made our process simple and clear! We are soooo glad we went with them!
The entire team, from originating to closing was great. The teamwork to put things together was outstanding. This coming from someone who has bought and sold seven properties.
My overall experience with VU was great. Constant communication from them, and between them and my realtor made the whole process seamless. VU really cared about me as a veteran and as a person. I am proud to be part of the VU family.
Poor communication at closing.
Response from Veterans United
Hi Raymond, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
The pre-qualification and loan application processes are simple and well guided. Add to this, the coordination and concierge service fully rounds out the aid package. Overall, this made what would be a complicated experience much smoother and with far less anxiety. Thank you Veterans United team!
This is the best team I have worked with after multiple refi's during my time
Very easy online process. Quick response from the team.
