Wonderful from stay to finish
Veterans United is amazing. They answer all your questions. If they are unavailable, they call back in a timely matter. They care about their clients. They make the process easy and simple.
This experience was stressful but Amber and Blake came through with flying colors! Love you both!
I have recommended individuals and team members that are associated with Veterans United and have had a great experience all around. My brother has also had successful interactions and associations with the company and their associates
Super hard worker Earl and Brandon super professional they helped me out a lot I felt te hey both were in my team thank you guys ans thanks for supporting veterans :)) Just thank you again thank you 🙏
Everything was okay, but I’m not happy about the rate lock experience. I never told anyone at VU to go ahead and pull a rate lock. While we are happy with our rate, I’m not happy with the fees that stacked up to keep our rate locked.Would recommend touching base with buyers prior to locking a rate no matter how good.I expressed my dissatisfaction with our experience and nothing was done to make things right.At the very least I think VU should have taken some money off in regards to our rate lock fees as I never gave anyone consent to lock our rate.
Response from Veterans United
Hi Joshua, we appreciate the suggestion you have shared for a successful loan loan experience. it is important for us to incorporate customer feedback whenever possible to improve our service. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Everyone I dealt with starting with Kyle, but including Jaclyn and Julie kept us informed of the progress of my loan and were excellent at explaining what was needed from me during the whole process. I never felt pressured or rushed. This was the 5th time I’ve closed on a home loan and it was by far the easiest and least stressful.
It was a great experience working with the Veterans United Home Loan Team. Scott, Blair, and Miles ensured I was kept up to date on the process of the loan and are always happy to answer any questions.This is the second home I have purchased with Veterans United Home Loans and each time I received world class customer service. We purchased the new home based on our past customer service experience and ongoing partnership.
This is the third time I have purchased a home and by far this was the best and easiest process to get the “job done” with the least amount of hassle. Thank you team VUHL!
Ready to see for yourself?
Experience first-hand why 322,347 homeowners give us a perfect score!
So nice having a team of professionals making sure everything went smoothly. Made my first time home buying experience a great one!
I’m very pleased to report that my entire loan team delivered exceptional service but Aaron was PHENOMENAL! I truly had no prior knowledge or experience with Veteran’s United so to say that this experience exceeded my expectations isn’t enough. I’m grateful for all the knowledge that he willingly shared and his patience and calm demeanor even when things had my anxiety peaked. Aaron did all of this so effortlessly that I truly believe that this is his baseline standard of service. Thank you so much both Aaron Madrid and Veterans United for transforming my aspirations for homeownership into my family’s reality just in time for the Holiday Season!
If you’re still looking around for a lender, do yourself a favor and stop right here. I searched high and low. I only got spam calls, & unreasonable providers who only looked at my home purchase like dollar signs. It’s different here at Veterans United Home Loans. These guys are people who care. They only win if the service member and their families are absolutely satisfied. Do yourself this favor and let them help you close on your home. They’ll do EVERYTHING in their absolute power to make sure you’re taken cared of. You know what else? They make sure you are beyond secured. They ensure that ANY hiccup is found, addressed, and resolved. I cannot tell you how much easier I slept throughout the process knowing I had my team at Veterans United working tirelessly to get me the keys to my home. It doesn’t matter where you are in the beginning. What does matter is how fast you can get the documents to them. If you want it bad enough you’ll eliminate all excuses and get it done. If you don’t believe me, then try it for yourself. They will not disappoint. This year is the beginning of a beautiful forever for me and my three babies. I am forever thankful for Veterans United. Many thanks!Un d
