Excellent people, very patient answered every concern we had, thanks for everything
I was a little nervous, well really very nervous about buying a home! Plus, buying home over 1500 miles from where we were currently living without ever walking into the house!
Tim and everyone we worked with through Veterans United made the process easy and less stressful. I loved being able to “sign” everything online!! The only in person signing was at closing. They even managed to get V.A. To straighten out my personal info that I have been trying to get done for many years!!!! I would recommend Tim and his entire crew to all veterans trying to buy a home.
Veterans United need to be very clear about what bonus customers get for using more than one service with them. I was told by VU reps I will get $1000 bonus at closing and when closing came, they said my bonus was a reduction rate on mortgage to match my estimate from NavFed was my bonus. I refered many people before this happened to Veterans United, but after making my homebuying experience so sour with the bonus miscommunication, I will never refer VU to anyone ever again!
Response from Veterans United
Thank you for taking time to communicate your feedback, Monica. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
We w
I'll be recommending to my veteran friends/family.
Veterans United goes above and beyond the expectations of the average home lender. Their staff is kind and respectful and they will do anything in their power to get you and your family in a home that suits your needs as well as your wants. My Veterans United team made the overwhelming process of obtaining a VA home loan easy and stress free. I would recommend Veterans United their staff to any military member looking to purchase a home.
I was surprised at how quick and easy this was. The team was in constant communication so the process was clear. They were very helpful with everything that came up. They also celebrated with us which was nice!
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I could not be more pleased with the service, and hospitality of the veterans united team.
Veterans United Home Loans came alongside me at a critical point in my life, and helped me arrive at a better place just when I needed that to happen. I, and my precious little cats, now have a home of our own, where freedom will reign there in living large, with no landlord ever again looking over my shoulder to approve or disapprove any aspect of my, and my little cats’, lives. Let freedom ring!
