Overall, a flawless and smooth experience! I did not feel stressed at all! A superstar team!
We received such personal attention every step of the way. We have moved many times and had many home loans and I can honestly say that working with Daniel and his team was like working with friends. They gave us such personal attention. Half way through the process we received a gift in the mail. It was such a pleasant surprise. After moving in and the process was all over we received another gift in the mail. It was so unexpected. I continue to get e-mails to assist me with setting up automatic withdrawal and keep up on line with my account. Veterans United takes a very long tedious process and actually makes it a pleasant experience.
Dustin and associates provided excellent customer care. This is the second home Dustin has assisted me with purchasing. He has made the experience so easy. I was not stressed or overwhelmed at all. I knew when Dustin was assigned that I would not need to worry. I would highly recommend Dustin and all associates that assisted with this home purchase.
Thank you,Tamara Carr-Shaver
From start to finish WE are very grateful for Chris Solomon ands his team they did an outstanding job helping with our home loan.
The whole process from getting approval to closing on our house was incredibly easy. Working with Veterans United was such a positive experience and helped to put all of our worries as ease. Our Loan Officer was extremely informative and always positive when we spoke. She always went above and beyond to answer any questions we had. Even though we didn't need to, I still watched all of the videos on the VU website about the whole home buying process. I would definitely recommend watching those even if you've bought a house before! I can't imagine using a different loan company. An absolute 5 star experience!!
It was such a nice touch that VA sent a house warming gift- I don’t know who picked out the items but they were adorable- thank you so much.
Highly recommend doing business with VU. Great Team!
I was recommended universal property for homeowners insurance by veterans united. Needless to say my policy was suspended on day one and still is. Even though a check was sent out and the title company gave them the check number. Needless to say it's still suspended and will not be back dated. Hopefully nothing happens to the house while it's suspended. I contacted my real estate agent majority of the time to get answers.
Response from Veterans United
Hi Daniel,
I’m really sorry to hear about the frustrating experience with your homeowners insurance. That’s definitely not the peace of mind you deserve after closing on a home. While the insurance process can be tricky, especially with third-party providers, I can completely understand how concerning it must feel to have your policy suspended from day one.
We’d like to help get you in touch with the right people/company who can assist with this and figure out what went wrong. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can look into this further for you.
Definitely an amazing team to work with. It was an amazing and quick turnout and they helped keep a lot of stress off of my back.
The entire team that worked with my family to buy this house was amazing. We couldn’t be happier with the service we received from them. I will be recommending you all to any of my veteran friends looking to buy a home.
They work well with you to get you set up for the future in your new home. They will walk you through every step of the process and will answer any and all questions you have. I purchased my house after the holidays and before and during the holidays my team of specialist worked hard to make sure I got in my home after the new year!
Kimberly was outstanding! Will highly recommend her and Veterans United.
