The team of Derek, Ashlyn, the closer and the rest really helped us get through the process. Always responsive and informative. Changes that came along the way, they really took them head on and at an expedient pace, often same day turnaround on items.I have to really acknowledge Derek as he was ALWAYS available! It was truly exciting and appreciated to work with him. We are moved in and just simply grateful.
Ta’Tianna eland her team were very helpful through the home buying process and were always there for any questions we had.
Lowest interest rate that wasn't even on the charts!! Thanks VU for your consistency and making my deal work... Loving my first home!
Jason was very knowledgeable and patient with us as we worked through the underwriting process. He went above and beyond to make sure the deal would go through the way we hoped for. Highly recommend, and i will likely be back again in 20 years or so.
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Everything was so easy for me and was handled very detailed and professionally with the upmost respect! I am a very satisfied Veteran!
The team at Veterans United provided me with exceptional customer service, beyond my expectations. I recommend Veterans United to any veteran seeking a home loan.
I mean… we were having some trouble with a well issue during closing and we were staying in temporary housing… Veterans United did everything they could… got the well issue resolved… and got us into our home
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From the very beginning when we started our journey back in 2023, Veterans United has always been so encouraging. We had no idea where or how to start the process of buying a home and it seemed very out of reach. Even though we weren't in a great place to start our home buying journey, they walked us through step by step what we needed to do to get to our goal of buying a home. In the past, I had a very negative view on the process of buying a home because of what others had told us they had gone through. Our experience was the complete opposite and I am so grateful for our team. Never did I believe that we would be homeowners and now here we are in 2025 all thanks to Veterans United.
I love working with my team. I wish the information on how to pay my mortgage was available easily
I would recommend any Veteran to use Veterans United. They made the process of buying my first home very comfortable. My questions would get answered, & if they needed any documents from me it was easy to send it to them through their secure portal. I would always know where I was in the process with the "Things to do" list. I can truly say that I was glad that I chose Veterans United Home Loans as my lender!
We setup to downsize and use the funds we received from the sale of our house to pay for the purchase of our new home. However we ended up with a loan for our new home and ended up being loosing money. We sold our house for $514,900.00 and purchasing our new home for $480,000.00. You ended up setting us up with a loan for the new home and putting around $470,000.00 into our checking account. There is a difference of around $44,000.00. This leaves us loosing money in order to downsize to a home that we thought we would have paid off with the sale of our home.
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Response from Veterans United
Hi Eldora,
I’m sorry to hear about the confusion surrounding the proceeds from your home sale and the loan on your new home. I know how stressful it can feel when the numbers don’t seem to add up the way you expected. My goal is to help make sure you have a clear understanding of how everything came together at closing.
Because each transaction can involve several moving parts — from the timing of funds to the coordination between sale and purchase — I’d really like my team to review your file with you directly so we can walk through the details together. Please reach out to us at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
