Easy they were very helpful, friendly and knowledgeable
Veterans United was so supportive to what many people think is a scary process. The were transparent, empathetic, and professional. They could write a book on how to take care of a customer.
Tim is the best! VU is the best! I will be a life long member of the VU TEAM! Thank you all so much! Me and my family are extremely happy and grateful for you all!
They have been fabulous! They helped us step by step through the whole process. Great team!
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
very professional, fast, great communication, and just an easy process. simple and direct. would def. recommend to other veterans. top notch experience and made my dream a reality.
Quick, easy, and smooth process, which is just the way I like it. I have no complaints.
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Jacob and his team were exceptional. We had a very short closing window and had to contend with the government shutdown. He delivered with no hiccups at all and we were able to get the home we wanted and are very grateful for their excellent customer service.
Working with Veterans United gave me a different perspective of what a lender should be. Professional, caring, great charisma and going above and beyond of doing everything right from the beginning till the end. Let's be honest, in this day and age, you hardly see this type of work ethic in the lending business, where they're all about the money and forget about those important intangibles, which in my book, makes Veterans United one of a kind. I am glad that I did my research and there was a reason why they are rated very high at around 97% of customer satisfaction. They get 100% from me for sure. THANK YOU VETERANS UNITED! You helped achieve a dream come true, becoming a homeowner after years of struggles and renting, I finally put things together and you led me to one of the biggest achievements of my entire life. I will forever be grateful to you.
im a first time homeowner and i cant believe how easy and fast taylor and amanda made it for me and my family to have a home
Easiest process Iv ever gone through
The experience of buying my first house was absolutely amazing
