And started off a little rough, but Mr. Bob stepped in and made it better
It was a very quick surprise and very very smooth. If I had a question on Saturday and texted the chat Sam or Cooper would anwser and will get back to me on Monday and when Monday did they sure did get back to me. They wanted to anwser any and all my questions and I was happy that Sam’s team were able to anwser my questions and ask if there was anything more they can do. Thank you Bailey for internet help! Thank you all for making our 1st home a great experience and just in time for Christmas at home
I'm happy with everything.
Excellent experience start to finish! Bill and his team, as well as our realtor, Jenn, were fantastic!
Veterans united made the home buying process smooth and easy!
From inquiring about the VA loan to closing, Promise Jackson went above and beyond our expectations! She is very personal, informative, smart, helpful, etc. Words can't describe how much I enjoyed working with her. If everyone at Veterans United is as amazing as Promise Jackson, I would recommend everyone I know to them! Thank you all so much for making us first time homeowners!
Started in October didn't finish until mid December. No clear and consice guidance. Things had to be done multiple times. Absolutely frustrating
Response from Veterans United
Hi Benjie,
I’m really sorry to hear about your experience. A process that stretches out for months, with unclear guidance and repeated tasks, is absolutely frustrating—and it’s not the smooth, streamlined experience we want for anyone. I can imagine how stressful that must have been for you.
I’d really appreciate the opportunity for my advocates to learn more about what happened and see where we fell short. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but you can leave a message anytime, and we’ll follow up as soon as possible.
Veterans United understood our needs and wants. This was an outstanding team making themselves available for us when we needed them.
Veterans united made the entire home buying experience very smooth!
Veterans united rocks and we will be using y'all again in the future! We will also be referring our friends to y'all that are moving to NC in the near future.
the team was great checking in on me and helping any way they could all the way thru
My entire loan team was beyond incredible. If it wasn't for Anna's expertise, I would still be sitting here thinking that I can't qualify for a home period. She gave me a very simple 3-point plan to get my credit raised enough to qualify. You Go Girl!!Aaron and Anthony are my hero's for getting us to the finish line! They walked me through every detail and were available 24/7 to answer any questions I had. They also never seemed to get irritated when I would ask millions of questions or be on the verge of a breakdown. The online to-do list is probable my favorite part about this process. It was very simplified and easy to work with. THANK YOU Anthony, Aaron, & Anna! Your stellar job has earned Veterans United a LIFELONG customer!
