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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
473,771 reviews
669 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 473,771 unfiltered reviews

Starting on Page 37 of 15,793. Return to Page 1

5 out of 5 Stars

I will recommend Veterans United to any of my veteran friends they help me purchase the home of my dream and they did an outstanding job Jacob Jenny Nicky and all the others did a excellent job and helping me get into my new home and I appreciate them very much and I will always recommend Veterans United

headshot image of Jacob Johnston

Loan Officer: Jacob Johnston

NMLS# 2342424

5 out of 5 Stars
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars

I (an Air Force veteran) decided to use Veterans United because I was so impressed with the smooth process of the purchase of my home in 2018. The experience I had was even better than my experience in 2018 and I didn’t even think it was possible. First of all the platform online on a computer or mobile device is excellent and so user-friendly. However, the main thing with Veterans United is there impeccable service with every staff member. They are with you every step of the way helping you out in anyway they can additionally the realtor (Jasmine) that Veterans United connected me with with Oregon first reality was stellar. With the combination of Jeff as the lead for Veterans, United and Cristina working along side of us and Jasmine working on the local level it was a smooth and seamless process. Absolutely, without a doubt I would recommend this agency to our Veterans.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars

Rob and The whole were fantastic i highly recommend them to walk you through the process of home buying

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Photo submission from Nathan T.

Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

3 out of 5 Stars

This is a hard review to write. I would like to start by saying Chris Campbell is amazing. He worked so hard for us and fixed every problem we faced. This review does NOT reflect Chris as an individual at all.
We felt as if the ball was dropped several times in our case. Many mistakes were made that could have cost us our new house. We had to resubmit the same documents over and over. Important things (ie: appraisal) weren’t submitted on time, which almost pushed back closing (which wasn’t allowed per our contract with our builders), and the money was wired to the incorrect place during closing. We sat at closing for three hours just waiting for the money to arrive in the correct place. These are just the large mistakes we encountered.
We felt as if Nick Gemming was inconsiderate and disrespectful in some situations. In the nicest way possible, it was hard to work with him towards the end.
Chris Campbell, however, worked so hard to fix mistakes that he didn’t cause. He updated us frequently and worked tirelessly to make sure we closed on our dream home. I can’t thank him enough and am so glad we had him on our team. He needs a raise!
Overall, we are in our house. That’s what matters.

Response from Veterans United

HI Deanna,
Thank you for taking the time to share such thoughtful feedback. I’m glad Chris was a steady source of support throughout the process and worked hard to keep you informed and help get you into your new home.

At the same time, I’m sorry there were so many stressful moments along the way. Having to provide documents multiple times, worrying about the appraisal and your closing timeline, and then spending hours at closing waiting for funds would understandably take away from what should have been an exciting day. I also appreciate you sharing your concerns about some of the interactions you had during the process.

I’d welcome the opportunity to learn more about your experience. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.

I’m glad you ultimately made it into your dream home, and I appreciate you recognizing Chris’s efforts along the way.

Sincerely,
Claire S., Client Relations Manager

4 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars

Drew and his team were excellent. They were professional and were available even after work hours. They answered my questions clear and concise. I would 100 times recommend Veterans United every time.

headshot image of Drew Dixon

Loan Officer: Drew Dixon

NMLS# 2770564

5 out of 5 Stars
headshot image of Thomas Hall

Senior Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars

Great Expirence!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

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5 out of 5 Stars

Great customer service and always willing to answer any questions you may have.

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer Team Lead: Alberto Barba

NMLS# 47902

5 out of 5 Stars
headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

4.5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer Team Lead: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars

Veterans United was amazing. We had not one issue from start to finish.

headshot image of Seth Baskett

Loan Officer: Seth Baskett

NMLS# 2605432

5 out of 5 Stars
Photo submission from Sabrina J.

Veterans United Rocks!!!

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars

Very easy to contact. Felt like we knew the steps that were happening and coming up.
Great experience!!

headshot image of Zachary Debord

Loan Officer Team Lead: Zachary Debord

NMLS# 192560

5 out of 5 Stars

Billy and his team were incredible. They were always available to answer questions and made the entire process easy and understandable.

headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars

Justin and his team were excellent helping me through the entire process and always there when I had questions

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

4 out of 5 Stars
headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

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4 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer Team Lead: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars

Nick and team provide exceptional customer service! They are so responsive and knowledgeable on every step. This is our second home loan through Veteran’s United and we will happily come back and recommend all our friends. Thank you!

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Photo submission from Jason S.

So glad to work with Veterans United. You've given us our forever-home.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars

Veterans United and their mortgage team did a great job processing this loan and we were even able to close early. I highly recommend working with Veterans United for your mortgage needs.

headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars

Really on top of things, nothing was delayed even a little bit.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

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