Buying a home can be a stressful process, but working with Nick, Jenny, Tre, and the entire Veterans United team made it an outstanding experience from start to finish. I honestly couldn’t have asked for a better group to guide us through our VA home loan.From our very first conversation, everyone on the team was incredibly responsive and professional. Anytime we had a question, whether it was about paperwork, timelines, closing costs, or the next steps, someone was always quick to respond with clear, helpful answers. They never made us feel like we were asking too many questions and always took the time to make sure we fully understood each part of the process before moving forward.One thing I especially appreciated was the transparency throughout the entire loan process. The team did an excellent job identifying and explaining every cost well in advance, so there were never any unexpected surprises. That level of communication gave us a great deal of confidence and made what could have been a stressful experience feel organized and manageable.The Veterans United online portal was also incredibly easy to use. Uploading documents, tracking progress, and completing required tasks was simple and intuitive, making it easy to stay on top of everything regardless of where we were. The technology combined with the outstanding customer service made the entire process feel seamless.Most importantly, Nick, Jenny, Tre, and the rest of the team genuinely cared about helping us succeed. We never felt like just another loan number. They were patient, knowledgeable, and consistently went above and beyond to make sure we had everything we needed to close on our home with confidence.I would absolutely recommend Veterans United to any veteran or service member looking to purchase a home. Their professionalism, communication, transparency, and commitment to customer service exceeded every expectation we had. This was easily a 10 out of 10 experience, and we’re incredibly grateful to Nick, Jenny, Tre, and the entire Veterans United team for helping make our home purchase such a positive and memorable one.
Little hiccup with closing left us homeless for a day
Response from Veterans United
Hi Daniel,
I'm sorry to hear there was a hiccup with your closing that left you without a place to stay for a day. I can only imagine how stressful that must have been during such an important milestone. Thank you for sharing your experience. I'd like the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The whole team was fast to respond and did a great job thank you!
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
The smoothest process ever. I was always informed and knew what was going on throughout the buying process! Highly recommend!
It was easy to navigate the system and my team was extremely responsive. They kept checking in and made sure I had what I needed.
Subjected me to a lot of scrutiny
VeteransUnited is good at getting Veterans as customers, but my experience is that once they get you their customer service is awful. I have worked with numerous lenders over the years and this is the absolute worst. I am currently trying to get my account straight since May. Customer service agents not trained/knowledgeable to assist. Gets various information but no resolution.
Response from Veterans United
Hi Abraham,
I'm sorry to hear about your experience. I can understand how frustrating it must be to spend months trying to get your account resolved without getting the answers or resolution you were expecting. That isn't the level of service we want anyone to have.
I'd like the chance to learn more about what happened and see how I can help. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you so much for everything. Tom and his team knocked it out of the park
Billy was great to work with!! I would highly recommend asking for him. Smooth, easy process!!! Thank you again sir!!
It was a detailed process. Personal contact with the team was excellent.
Such a team effort that impressed my wife and I so much. From John S., our realtor Tamara Miles, Paige and Jenny everything was so professional and top notch! We will never forget the incredible experience we had.
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The entire team was fantastic! Flawlessly communicated with me during all phases. What I really like is VU's progress monitor and check list that assured nothing fell through the cracks. This has been the most effortless, smooth hiuse purchase I've ever exoeriended, and that is a result of nit only the VU online system, but the people who worked with me on all aspects.
From the very start, Veterans United was OUTSTANDING. Very helpful, every step of the way. No pressure, very friendly staff. Patient, but ready to help. Top notch , professional Corporation. My wife and I have dealt with other mortgage companies. Have to saY Veterans United is THE VERY BEST
Brad worked so hard!! Thank you so much.
VU made it do-able! And thank you for the lovely housewarming gift!
