There was constant confusion on your end. I had to submit paperwork twice and attorney & realtor also had to submit same paperwork too. The final closing documents were never sent to me and so went in blind at closing. I was charged for stuff on final closing that I had already paid for. Everyone was happy & willing at beginning of process and by the end it got ridiculous because I felt no one knew what the other was doing, even though everything was in my portal.
Response from Veterans United
Hi Linda,
Thank you for sharing your experience. I'm sorry to hear the process became so frustrating. Having to submit documents more than once, not receiving your closing documents ahead of time, and seeing unexpected charges at closing would leave anyone feeling disappointed. That's not the level of communication or coordination we strive to provide.
I'd appreciate the opportunity to learn more about what happened and review your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Angela and Rachel were excellent to work with on our VA Loan Assumption! Everything was fast, efficient, and communicated effectively. Tasks were easy to complete and calls were always answered / returned.
Horace, Brent and Evan were fantastic to assist us in this process and made it extremely easy and we’re very open to our needs. I would recommend Veterans United every single time. I’ve already told numerous friends and fellow veterans about the services offered and how clear and simple the process is with these wonderful individuals who helped us get the home of our dreams. Thank you for everything your team of professionals and their unwavering commitment to helping our veterans. I can’t express how happy we are with the services.
Thank you!
Kara, Matt, and Nick were all wonderful and experts, making my home buying experience unbelievably quick and so so super easy.-I can't believe I have to say this isn't an ai review. I am a real customer.-
Got in contact with them to see my buying power. Could not make up my mind in the beginning, but once I got serious Jake and team we ready to go.
Chase and his team made everything so easy we used them to buy two homes. I would recommend him to any veteran buying a home.
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The whole process was absolutely superb! I am amazed at how smoothly it all went. They took great care in helping me with everything! Great group!
I'm thrilled with the service Veterans United provided me to land my new home! My pup loves the huge, lush backyard and it's so nice to be out of an apartment!!
The whole team was very helpful with the entire process!
Mike Smith and team were great to work with and made the home buying process enjoyable. They kept me informed and were very helpful throughout the process. Thank you all!!!-Derek
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Matt Turner and his entire team took us under his wing and made the entire process smooth as silk. Always kept us up to date with information and went above and beyond ensuring we experienced a stress free process. We would like to thank them again for taking such good care of us
Professional. Informative. Courteous
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
Ron Rowe and Brandon Willis were extremely helpful and a pleasure to work with in the VA Home Loan Program!
Honestly, every single person that I dealt with was extremely available and present. There was not much time between me, asking a question and receiving an answer in great detail.
Derek Harmon goes above and beyond in every way. I can't say enough great things about him! He is responsive, kind, knowledgeable, and always takes the time to keep you informed throughout the process. His communication is truly A+, and he consistently makes you feel like a priority. I highly recommend Derek to anyone looking for someone who is professional, dependable, and genuinely cares about providing exceptional service.
