VU was awesome! They helped us tremendously with getting our home! We would definitely recommend!
ABSOLUTELY AMAZING!!! These people know what they are doing and know how to be effective. Thank you for all your help!!!
Very experienced and knowledgeable team! I liked the to do list most of all and the constant follow up calls and mails. It's our 21 years of not having a home and was expecting a long and horrendous process but not Veterans United, you showed professionalism and care to us. I, we would definitely recommend VU!
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
The online portal was extremely helpful. I also liked the checklist as it made the process easy and understandable.
I was hesitant about getting a loan online and buying home without "local help". Veterans United made it easy as pie. Constant communication and assistance every step. If I have to buy another home, I will start with Veterans United.
While I appreciate the benefits of using Veterans United, my loan officer, Spencer, and my loan coordinator, Julie, were terrible to work with.
- They were impossible to reach when I had questions. Although, if they called or texted with a question, I would get back to them and then try to ask my question and be left without a response again.
- Julie did not understand my income, which caused a delay in my closing. I explained it four times over a period of about a month, but she didn’t understand how travel contracts work, and she kept calling me a travel nurse, but I’m a travel CT Tech.
- I only spoke on the phone with Spencer like 4 or 5 times throughout the whole process because he was never available. Once my closing was delayed because of him and Julie, I called three times in a row and he just texted me “I’ll call when I can” with no sense of urgency.
- Because there was a discrepancy with closing costs, Spencer’s first idea was to increase my interest rate by 1.4%. Luckily, my real estate agent offered to lower their commission so I could keep my rate, but I was unimpressed with the first option being to increase my burden.
- Spencer assured us that if we increased our rate the day before closing, it would work, but it actually triggered a disclosure error that would have delayed our closing by another three business days. Luckily my real estate agent knew this, which is when she offered to lower her commission. I was unimpressed that Spencer didn’t know the error would occur.
- When I finally did close, no thanks to them, I received a message the following day from Spencer congratulating me that my loan was funded, but I knew that because it happened a day before and I already closed.
Julie and Spencer really seemed like they had never done this job before, and had no interest in learning it.
Veterans United helped me find a place I can finally call HOME!
Austin provided me with Great service
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Rob and Ashley were amazing! Everything was smooth thanks to them! I couldnt have accomplished my lifetime goal without them!
Matthew and his team were awesome. They kept me updated throughout the process and made sure I knew where we were at during the process.
Exceptional experience!
Schandler and his team were phenomenal in helping my husband and I find a home at the best rates and in very efficient time! We both were extremely please with the entire process and would 500% recommend them to anyone looking to buy a home!!
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Crystaline had a great “can do” vision and was always on the lookout for our best interest and needs. Made this experience pleasant and fun.
That young lady rocks like Lita Ford
