Suzie, Sam, and Tre were awesome. I was actually shocked how well this all went. All of them were in constant communication with me and ensured I was aware of each step and how to proceed. I will let anyone that asks me about where to go, my answer will be Veterans United. I have already suggested y'all to another Vet that may be looking.Thank you all very much.
I wouldn’t recommend the 2 turds who took over 90 days to do a cash out refi. And lost my intrest rate and tried to buy down interest rate 2 times and take money from my refi . Luckily I sent an email to the right person, because if I hadn’t, I would have been in a crap position. This isn’t the time to be fucking around with peoples mortgages. Some people need to take this shit more seriously, less vacations and answer the god damn phone more . I will be dealing with federal bank in como from now on . I’ve been with you all for 7 years . Adios muchacho
Response from Veterans United
I'm sorry this refinance left you feeling so frustrated and let down Steven, especially after trusting Veterans United with your home financing for the past seven years. A process that took longer than you expected, combined with concerns about your interest rate and difficulty reaching the team, understandably had a significant impact on your experience.
I'm glad you were ultimately able to connect with someone about your concerns, but I don't want to overlook what led you to that point. I'd appreciate the opportunity to review your experience more closely and understand what happened. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Everybody was great
Jeff and his team were great
The team I worked with communicated very effectively and efficiently, they explained every option available to me. As a first time home buyer I couldn’t have asked for a better experience.
very easy hands off process and all the people work well with us
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We have used VU several times to purchase and/or refinance our houses. Jason has always been so helpful and patient with our questions and concerns. VU is a top-notch company and always shows concern and care in their assistance and performance their duties. We have, and will continue to recommend, VU to our friends and family!
Veterans United helped me find a place I can finally call HOME!
Working with vets united has been a absolute great experience. From start to finish in every way they helped me understand the process. My loan team was great at explaining everything. I would recommend them to anyone buying there first home.
Ben and his team were absolutely stellar! The process was so easy and smooth. It was our first home buying experience, and Ben and his team were so helpful that it took so much stress out of an already stressful process. Highly highly recommended!!
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The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Veterans United assigned me with a team that has been nothing but efficient and compassionate towards my transition into civilian life. Carter and Andrew were great at matching me with all the external components of buying a home, like movers or an agent if needed (we def did). Craig Anderson was amazing at coming up with solutions to any problems that arose, and it was just an overall very smooth experience compared to what I was expecting initially with buying a home. Natalie was super efficient at reminding me of all the deadlines we had with underwriting and was also very kind and helpful with all the questions I had. Great people! I’d definitely recommend.
This is the second home I have purchased through Veterans United with the help of VU loan officer Kendall Haun. Both experiences were phenomenal. Kendall and his team walked me through the purchase process step-by-step and got me over every single potential hurdle that arose with flying colors. For the second purchase - which was a condo - Kendall was able to get condo approval from the VA on his end, and quickly enough to meet the contracted closing date. He and his team know their stuff and stay very tuned in from start to finish. I never felt alone in the process and never felt that my purchase through Veterans United was taken for granted. I give Veterans United my highest recommendation.
Veterans United made the home buying process very straightforward. This is the fourth home I've purchased and honestly, it felt like the most streamlined and stress-free experience so far. The team was helpful, communicative, and kept things moving.
