I will definitely promote Veterans United Home Loans to any one of my Friends including my Love Ones ! The Team was absolutely great to work with and I wouldn’t change a thing. Thanks so much for your assistance and God Bless all of you and your Families
Very helpful and easy
Brad worked so hard!! Thank you so much.
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Zach and his team were outstanding throughout the entire process! It went smoothly as it possibly could have. It was a pleasure working with each and every team member.
Seamless communication, highly recommended
VU was great at being a one stop shop for all things associated with buying a home using the VA loan. They covered everything from the loan itself, introducing us to a realtor, and took a lot of the stress of moving away.
There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone, all the employees, that have helped me are wonderful. They are polite, diligent, and professional.
Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!
I have used Veterans United to buy 3 homes. Tommy Heller & his group are very courteous & knowledgeable. I highly recommend them.
Scott Davis and the entire team were amazing to work with. They made the process enjoyable and easy. Will always appreciate them and will always recommend Veterans United
