I am beyond grateful for everything Travis and Adrienne did for me, and I would recommend them without hesitation to anyone looking to purchase a home. They exceeded my expectations in every way and made this experience one I’ll always remember. Thank you both for helping make my dream of homeownership a reality!
Absolutely the worst experience. Everybody listed on the "MY-TEAM" portal feels like they are actively trying to avoid you. When trying to contact them, no matter the time of day, you'll never get through to someone; you'll have to leave a voicemail every time. communication sucks, and your account is handled by everyone in their office. You don't have a dedicated team, and they do not care about deadlines; you'll have to stay on top of them if you're concerned about deadlines. Furthermore, your account will be handled by so many people that you become just a number/ quota to the point they're confusing you with other people and lie about your first mortgage payment date. I will never use Veterans United again.
Response from Veterans United
Hi Jakob,
Thanks for sharing your experience. I'm truly sorry to hear how frustrating this process was for you. Feeling like you couldn't reach your team, having to repeatedly follow up, and receiving inconsistent information is not the experience I want anyone to have.
I understand how discouraging it would be to feel like you were being passed between different people instead of receiving clear, consistent support. Communication is an important part of the homebuying process, and I'm sorry we didn't provide the level of service you expected or deserved.
I'd appreciate the opportunity to learn more about what happened and review your experience with our team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. It helps us identify where we need to do better, and I'd appreciate the chance to speak with you directly.
Sincerely,
Claire S., Client Relations Manager
Veterans United were a necessary addition and would recommend their ability to be ability to understand and work with the VA.
Sean, ShaNiece, and Drew, were absolutely outstanding throughout our home buying process. They were all very patient and considerate with staying in contact with me when it came to the process while I was at work. They understood what I was looking for and what I was trying to do, and even steered me in the right direction if I was going off track. There is not enough words to explain how great and personable this team was throughout this process. If I had the ability to buy them a beer, meal, or whatever, I would take that opportunity in a heartbeat. Thank you guys so very much for what you do.
My son and I got into our new home in time for Halloween!
You guys are awesome
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Holly Hoahwah was fantastic to work with. Helped me become a homeowner for the first time. Very knowledgeable and answered anything I was confused about and explained the whole process smoothly. Super kind woman and anyone would be lucky to have her as your loan manager!
Matt, Danielle, and the whole team did a fantastic job!
The process was smooth and much easier than I expected as a first-time homebuyer. Phil and the team were readily available to answer any questions I had and did an amazing job!
Everything went exceptionally smooth and they were very helpful!
The entire team was phenomenal. Having the ability to reach out and talk to anyone needed at any given time was immensely helpful.
Things at times were exciting, and at times challenging, Dustin and Dika were incredible through the process.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
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Phenomenal team, they made buying out first house so easy and painless even with some minor setbacks.
This has been one hell of a journey for my daughter and I but Veterans and ALL of their staff i feel went above and beyond to get us in or home. From helping me step by step with my credit to getting all the paperwork that was needed. After hours calls to emails they are very prompt at responding and giving you positive advise. I can't say enough positive things about Everyone here. You all are absolutely amazing and you made me feel like family the whole time. Thank you so very much.
we enjoyed working with everyone thank you for everything.
