Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
Nathan, Tara & everyone at Veterans United are awesome! Super friendly and helpful; you couldn’t ask for a better team or experience in your journey in buying a home. This is my second time purchasing a home through this organization and it’s five star service both occasions. If ever I go for another home, Veterans United is my first and likely only go to.
Thank you Nathan and have a very wonderful day! JAO
Called at 8:30, had approved at 11:30 for 150000. Closed on 12 March no problem.
Dorian was the absolutely best ever. He was always available and had the correct info we needed. He went way beyond his job and made the process that was very stressful so much better.
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I appreciate everything that you are have done and if I need anything in the future I won’t hesitate to call thanks again for everything.
Too many negative surprises. honestly if I had known how the whole process was going to be I would not have done it
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how this experience unfolded for you. Feeling caught off guard by unexpected steps or requirements during such an important process can be incredibly frustrating, and I understand why you’d say you might have made a different decision if everything had been clearer from the start.
We aim to set accurate expectations and communicate proactively throughout the loan process, so it’s disappointing to hear that this wasn’t your experience. Your feedback about the surprises along the way is important, and it highlights where we need to do better.
I’d appreciate the chance to learn more about what happened and see where we can provide clarity or support. If you’re open to it, please reach out so I can take a closer look at your situation.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
I appreciated all the assistance. It had been 34 years since we last moved so it was nice having that helping hand to keep us informed and provide information as needed.
Mr. Turner stayed in constant contact with me, keeping my wife and I updated and aware of any changes and/ or considerations. I appreciate his whole team for their attention to details and our concerns. I would like to thank Tyler and the rest of the Veterans United team for helping us secure the home we chose for our family.
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This was the smoothest process I have ever been through. I thought it would be very complicated to buy a house but the team was great and all went well. We closed in a month once we found the house. Fast, professional, and very helpful!
The whole team was amazing! I’m a first time homebuyer and the made the process so easy if I could do it again I’d choose the same team
Overall this was an exceptional experience! Thank you to the entire team!
I would give Ben and his team a solid 15/10. He helped me a lot and was very professional. I have already recommended people to him.
Would absolutely recommend Veterans United to anyone!
