Kecia, Blair, Noelle, and Camron were great. They did not hound me about documents needing to be submitted. They ensured everything was to my liking. Kecia huge shout out to you for your patience and time. Blair gave me some wonderful info on homeownership, Noelle ensured all paperwork was in on time and the boat moved how it should. Camron double check all numbers for best rates and made sure I got them. Wonderful team. 10s. Whoever read this need to give all them a round of applause 👏
Thank you so much for everything. Tom and his team knocked it out of the park
I cant even leave a -10 because every single thing about my transaction was a literal nightmare, closing was postponed 4x, told one thing and then another back to back, had to wait on so many people to be out of office, team had a terrible attitude when the issues were THEIR fault, and then left out important information about closing costs that caused the sellers to get into a heated argument with us AT CLOSING over how terrible the experience has been. they turned something that should have been the best moment of my life into THE WORST experience ever.
Response from Veterans United
Hey Angelise,
Thank you for sharing your feedback. I'm sorry to hear that your homebuying experience was so frustrating and stressful. Purchasing a home should be an exciting milestone, and it's disappointing to hear that repeated delays, inconsistent communication, and unexpected issues left you feeling let down.
I understand how difficult it can be when expectations change throughout the process, especially when those challenges carry through to closing. We want every borrower to feel informed, supported, and confident along the way, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Excellent Service. Second house from them.
Crystaline is amazing
Brad worked so hard!! Thank you so much.
Extremely professional, detailed and thorough. I would definitely recommend him.
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Veterans United is absolutely amazing. This is our second time buying a home with them and it makes it a breeze. From finding relators, to our amazing loan officer Matt, to all the inbetween we don’t even get nervous. They take care of it all even being so far away from our new home. Even when it came to being in contact with Mat he would personally call us to make sure all our questions were answered, type up any estimated numbers we may need to see etc. 10/10 the best.
Laura and Blair made our home buying an easy experience.
