The team working with my loan was simply exceptional. They were easy to reach with questions and answers were spot on as well as prompt. Their web site is easy to navigate and loan status is kept up to date.
Charlie and his team are exceptional on the loan process. This is my third home using Veteran’s United and would without question recommend to any Veteran looking to purchase a home.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
This team is absolutely outstanding, and the fact that they maneuvered around my busy, no service having job was simply incredible!!!!
They where perfect. So very helpful, friendly, and did everything they could to help make it go smoothly.
We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United helped me find a place I can finally call HOME!
We were very pleased with the way Samantha and Hope walked us through the whole process of getting everything that was needed to get to closing.
David was amazing. Very knowledgeable and always available to answer any of my questions.
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I can't thank Wyatt Robertson enough for helping us close on our home! He did an amazing job comparing rates to find us the best possible option and took all the stress out of the mortgage process. Wyatt patiently walked us through every piece of paperwork and ensured we fully understood all the numbers before signing. He was highly professional, incredibly responsive, and it was very clear he genuinely wanted the best for me. We appreciate every thing Wyatt did for us!
I expected and requested the final closing costs days before they were made available. I wanted to spend more time reviewing them and asking Garet Barry questions about them. I would suggest if possible that final closing costs be made available at least a week in advance of the closing date.Although, I wasn’t happy with the wait for the final closing costs, I was extremely happy with the speed of our closing!
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Loved how quick easy and painless the process was especially for being a first time home buyer. All questions answered in a timely manner.
