We’ve used VU several times and it’s always been a great hassle free process. This is the first time we’ve worked with Lisa and she just rose the bar even higher. She answered all our questions promptly. We received answers to questions even after normal business hours!
The process was flawless and the team at Veterans United kept us on track, informed, and closing quickly.
Matthew and his team did a excellent job from the beginning to the end
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
Best service I have ever gotten
The entire time was communicative and courteous. Answered all my questions and worked to keep me informed all the way through.
Reed was very communicative and supportive. I have bought 2 homes with Reed and both processes were smooth.
We were told several times….”everything looks good” to be told two days later they needed something else. Originally we were supposed to close the end of the month in June, but it was pushed back to July. We were asked about our HOA- there is not one on June 14….. then on the 29 they started looking for verification.
There were also additional costs that we were not informed at the beginning of the process, such as an appraisal and a bug check. Since there are apparently routine we should have been informed.The notary that came for the signing was the only competent person that we worked with- and she was an outsider person they hired for the signing.
Response from Veterans United
Hi Jeremiah,
I'm sorry to hear your experience didn't meet your expectations. I can understand how frustrating it would be to hear everything was on track, only to be asked for additional information later and have your closing delayed. I also understand how disappointing it would be to encounter unexpected costs and feel like those expenses weren't clearly communicated from the beginning.
Thank you for taking the time to share your feedback. I'd like the chance to learn more about what happened and better understand your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Will Kennedy and his team were fantastic and easy to work with. A special shout-out to Will for always being available, patient, and understanding throughout the process. He went above and beyond to help us, making our experience much easier and far less stressful. We truly appreciate all of the support we received and highly recommend Will and his team to anyone looking for a smooth and positive lending experience.
Few bumps here and there, but overall everything and everyone did outstanding. Hats off to Venessa our realtor for getting things done and Horace for coming up with some great ideas. Tyler for always having a great attitude even when my PTSD acted up. Thanks for a job well done to all involved.
greg was very patient with us he was very thorough and we didnt know alot about computers he helped us lot
Thank you so much for everything. Tom and his team knocked it out of the park
This was our first time using Veteran's United and the process was extremely long, difficult and we almost ended up homeless. Because of so many factors, both from VU and other sources, closing was literally the last day of the month when our rental lease ended. The lack of communication between VU staff resulted on not everyone being on the same page most of the time and misinformation being given. Overall, was not satisfied and would not use this company again.
From start to finish the team was on top of everything.
Brad worked so hard!! Thank you so much.
Tonya and Jimmi were so great! I would definitely recommend!
What a great team I had for this home purchase. Thank you CANDY AND MARK! You answered every question I had and helped me through all the anxiety.Thank you for everything I am so happy!
Excellent service from day one.
Working with Andrew Meyer and Abbey Wandel at Veteran’s United was, without a doubt, one of the best experiences I’ve ever had throughout such an important milestone. From the very beginning, they treated me like more than just another client—they genuinely cared about my family, my goals, and making sure every decision was in my best interest.Their communication was truly exceptional. No matter the time of day, they were always quick to respond, answer my questions, explain every step of the process, and provide reassurance whenever I needed it. Buying a home can be overwhelming, but Andrew and Abbey made the entire experience feel organized, transparent, and as stress-free as possible.What impressed me most was their dedication and commitment. They consistently went above and beyond in every possible way to ensure everything stayed on track. It was obvious they were advocating for me behind the scenes, working tirelessly to overcome obstacles, find solutions, and make sure I had the best possible outcome. I always felt like my needs were their top priority.Andrew and Abbey are the kind of professionals who combine incredible knowledge and expertise with genuine kindness, patience, honesty, and integrity. Their attention to detail, professionalism, and willingness to go the extra mile exceeded every expectation I had. They made one of the biggest decisions of my life feel exciting instead of stressful, and I will always be grateful for everything they did.I would choose Veteran’s United again without hesitation, and I will confidently recommend them—especially Andrew Meyer and Abbey Wandel—to every friend, family member, or fellow veteran I know who is looking to purchase a home. They have truly set the standard for what outstanding customer service should look like. Thank you both for your unwavering dedication, hard work, and for making my dream a reality! You made an experience I’ll never forget, and I couldn’t have asked for a better team by my side.
