I have recommended two people to your team and organization.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
I would recommend veterans united they were very helpful and explained everything. Communication was great and the app was very easy to use.
I think Benjamin is fantastic. Made the whole process smooth and easy.
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I have referred VU already. My coworker is looking for a home. I’m not sure if they are going to give you a call, but I did tell them to go with you.
Went fairly well, they stayed very engaged and kept me on track with their checklist. Just wish I got more explanation of closing costs.
Working with our team and Veterans United was the smoothest and easiest part of the whole experience! Harley and Erin are amazing, they were there every step of the way and always had answers. We always knew exactly where we were at in the process. Thank you so much! We love working with you!!
Veterans United helped me find a place I can finally call HOME!
I was walked through the whole process with clear and efficient communication. The whole process worked out well.
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Experience first-hand why 381,250 homeowners give us a perfect score!
This is the second home I've bought with the Veteran's United team. As last time, I'd 100% recommend VU to any veteran looking to leverage their VA home loan benefit. The knowledge, responsiveness, and service is top notch.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
I paid your company a ton of money to get the numbers right and you fumbled the ball through the entire process (which took a while due to the sell of my property) I explained that I did not have more to put down on my veterans united loan than I would be receiving from the sell of my house. Well in the end A drew out a random number down without confirming it with me had the final disclosure on Friday (we signed at the title company the following Monday) did not do his due diligence and did not update the numbers come Monday when he was contacted by the title company. We had such a horrible experience selling our Alaska house and the incompetence on that companies part veterans United did not have to make it worse. In the end I had to come an extra 9k out of my savings to cover closing on my home. This company should take veterans out of their name because they do not care for the veteran community and continued to blame me for their short comings. I will absolutely go out of my way to make sure no one I know or even hear about wanting to use this company does not use them.
Response from Veterans United
Hi James,
I’m sorry this experience added even more stress to an already difficult move. I can understand how upsetting it would be to reach closing and learn you needed to bring significantly more money than you had expected, especially after communicating what you had available from the sale of your previous home.
I’m also sorry you were left feeling blamed when you raised your concerns. I’d like the opportunity to better understand what happened with the closing figures and communication leading up to signing. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great job they did.
Couldn’t be happier with the entire team!
