Randall was absolutely incredible. He was there for us every step of the way. Always available to answer questions and guide us through everything! We could not ask for a better loan officer!!
We first contacted Blake at VU home loans last November. He got an initial estimate together and was super helpful. We changed our minds because we had plans to move to Florida. He was still helpful and told us to contact him if we needed help securing a home loan in Florida. We decided to stay at our current home and wanted to do a refinance and he couldn’t have made it easier. It took around a month and we closed on our loan. Thanks so much Blake and team. We are so pleased with the whole experience.
Very professional and the team is on top of everything! I asked if we could push up the closing and the team was able to push it up and entire week!
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Quality customer service. Made the process so much easier.
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I have never had a more personalized experience than I had with Veterans United. Cole, Rebecca, Rae, Nathan, and the entire team were fantastic!
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
There is a lot of room for improvement in the communication between the loan officer and loan coordinator. We were often asked to submit or answer the same questions multiple times. The roles of the loan officer and loan coordinator were not always clear and made the home selling/buying process lengthy and cumbersome. This made an already stressful time more challenging. The tone and intensity of some of the communications from the Veterans United team was a little excessive and not always respectful.
We were also quoted a reasonably lower interest rate on the initial application, only to learn that the estimated interest rate had to be “bought down” which was not a nice surprise.
We did appreciate the time that was taken to find us the best insurance rates for our home and auto. This process was smooth and seamless.
2nd time working Tommy and his crew, couldn’t ask for better team!
Jake and the whole team were fantastic!
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
We loved the experience, it was our first home purchase and it went easy using veterans united. They made the stressful process easier to deal with. Our loan officer was perfect, and our real estate agent was patient to say the least, we wanted to make the purchase COUNT, in a world where rent is as much as a mortgage… we are very happy. We got all the things on our list and are happy with our purchase . Money well spent!
Very easy to work with, they know what they’re doing. Got the job done.
Process was painless and everyone did outstanding job
