Fahad, Jared, and the entire team were phenomenal! Kept us well informed and were always very responsive.
Mortgage was sold to my old mortgage company less than 14 days after closing. Contacted the Mortgage Officer for an explanation and received no response. Credit score never seemed to match what my credit bureaus were telling me either.
Response from Veterans United
Hi Benjamin,
I can understand how surprising and frustrating it must have been to learn that your mortgage was transferred so soon after closing, especially when your attempts to get an explanation went unanswered. I'm sorry you were left with questions about both the transfer and the credit information provided during your loan process.
While mortgage transfers are a common part of the lending industry, I know that doesn't make the experience any less confusing. Even though your loan has been transferred, you're still part of the Veterans United family, and my Client Advocate team is here to help if you're having trouble or need additional clarification.
I'd appreciate the opportunity to look into your concerns more closely and help you better understand what happened. Please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
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Darren and his team are great. They were very responsive and supportive. Easy to connect with.
Knowledgeable, professional team
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
They work hard for veterans.
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Veterans United makes the process simple and you are guided through the process at every step.
Victoria and Alexis were amazing! Super responsive and accommodating. Made purchasing a home seamless and explained anything we had questions on.
We highly recommend Veterans United - they made two confused young adults into home owners!
Amazing experience...10/10 stars!! Randal is the best and most experienced veteran loan officer around. Highly recommended and consistently available for my text and call. He understands my wants and needs with the homebuying process. I trust his process and look forward to working with him again!
It went great. Everybody was very responsive communicative helpful oh, I see one of the smoothest home buying experience, I’ve hadSpecifically, my loan officer Randall was very, very helpful and informative
