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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,476 reviews
701 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,476 unfiltered reviews

Starting on Page 37 of 15,583. Return to Page 1

0.5 out of 5 Stars

My loan team had information 2 weeks prior to my closing. They forgot to file my disability tax exemption so it held up the whole process on closing day. It backed up the Title company and my agent for over 3.5 hours. In the end to complete the close my agent ended up adjusting his commission $671.00. Now I have to pay agent out of pocket instead of it being included in my financing. NO I will not ever recommend. Very poor communications and when they did they wanted to be able to talk at like one time was 849 at night on a Friday night. Another was on a Sunday. Not how ya do business sorry. I do regret using Veterans United. Their folks know nothing about Anxiety / PTSD or how to interact with some one whom has it. Believe me most vets do. It's not always just about the numbers.

Response from Veterans United

Hi Loel,

Thank you for sharing your feedback. I'm sorry to hear about the issues you experienced during your closing process. I understand how frustrating it must have been to encounter a delay on closing day, especially when it affected your title company, real estate agent, and overall experience.

I also understand your concerns regarding communication and the timing of outreach throughout the process. Buying a home can be stressful enough without feeling like important details are being missed or that your individual needs aren't being fully understood. I'm sorry this experience left you feeling disappointed and unsupported.

I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Charles was spot on.

headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars

I'm very grateful to have Chace Tuck and his team, they did a great job. Chace personally very pleasant, has tremendous communication skills and a masterful grasp specifically with my VA Home Loan.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
headshot image of Karlie Clark

Loan Officer: Karlie Clark

NMLS# 2675968

5 out of 5 Stars
Photo submission from Javier A.

Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.

headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars

Kody and his team did an outstanding job from the first initial contact to closing of my new home....thank you for allowing this Veteran widow to purchase a new home. My heart is overwhelmed with gratitude.

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

3 out of 5 Stars
5 out of 5 Stars

Nathan was fanominal. Buying a home can be stressful and I was doing the process by myself. Nathan was available by text or phone for the entire process and any question I had. He eased my nerves more than once and I can't say enough about his customer service

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars

They were so helpful throughout the entire process, even before pre-approval. I was never left in the dark about anything and all the agents were incredibly kind. I couldn't thank them all enough for making my 1st home buying experience a good one.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars

Everyone there that we worked with from Amanda to Chris and David were really wonderful to work with. They answered all of my questions, and they made this whole process very easy. They slso made sure we understand everything. I would definitely recommend Veterans United to anyone

headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

4.5 out of 5 Stars

Heather was amazing. Truly supportive and understanding of our concerns and goals through the process. Very communicative.

headshot image of Heather Carmichael

Loan Officer: Heather Carmichael

NMLS# 2732336

5 out of 5 Stars

Such an incredible team! Buying a home felt so easy with them.

headshot image of Daniel Noce

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars

Everything went very smoothly- Alex was wonderful!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

0.5 out of 5 Stars

Horrible communication, felt like Veterans United was against us the whole time. They made us feel uncomfortable and unwelcome. I've used my VA loan 3 times now all with Veterans United. I will never use them again. I will let fellow Veterans now to stay away!@ Horrible service. Wish I would of used any other lender!

Response from Veterans United

Hi Daniel,

Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported and unwelcome. After choosing Veterans United for multiple VA loans, I can understand how disappointing it would be to feel that we didn't provide the level of communication and service you expected.

Your trust means a great deal to us, and I'm sorry that we fell short. I'd appreciate the opportunity to learn more about your experience and better understand the concerns you've raised.

Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Codie L.

Thank you so much for everything. Tom and his team knocked it out of the park

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars

We recently used Veterans United for our home loan, and the experience was outstanding from start to finish. As a veteran, buying a home can feel overwhelming, but the entire Veterans United team made the process smooth, organized, and stress-free.Communication was excellent throughout every stage of the loan process. They were always available to answer questions, explain paperwork, and keep us updated on what to expect next. Their online portal made it easy to upload documents and track progress, and we always felt supported and informed.What stood out most was how knowledgeable and genuinely caring everyone was. They understood the unique aspects of VA loans and worked hard to ensure everything stayed on track for a successful closing. Thanks to their professionalism and dedication, we were able to purchase our first home with confidence.We highly recommend Veterans United to any veteran or military family looking to buy a home. Their service exceeded our expectations, and we’re grateful for the support they provided throughout this important milestone.

headshot image of Eli Davis

Loan Officer: Eli Davis

NMLS# 2165769

5 out of 5 Stars

Our home buying experience was outstanding. Although we encountered stressful moments, Kenny's professional advice and clear instructions helped us navigate the process. If the need arises, we would certainly seek Kenny's assistance again. We appreciate having had him as a valuable member of our buying team.

headshot image of Kenny Ashton

Loan Officer: Kenny Ashton

NMLS# 1294914

5 out of 5 Stars
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

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5 out of 5 Stars

The A-Team was awesome...five gold stars 🌟 🌟🌟🌟🌟 for Aaron T. Mirza K and Kyle the middle man (lol) great job guys very much appreciated 👏 🙌👍💪🫡

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars

Sarah Streeter and the team were amazing!! I have worked with Sarah before on buying a previous home and came back for another! Everything about the process was awesome and anyone that works with Sarah and her team will be greatly pleased! Thanks for everything

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars

Everyone on the team was amazing and extremely helpful at all times. Communication was excellent. My rep was Aaron McMahon and he was fantastic. I would never use another company.

headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

4 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Photo submission from Lois B.

Brad worked so hard!! Thank you so much.

headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

5 out of 5 Stars

From the very start everyone was very professional and I would definitely recommend the team that assisted us in finding our home. Thank you all very much.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

4.5 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars

Jeremy and his team are absolute miracle workers. Other companies didn't want to work with us or led us lots of letdowns. Jeremy picked us up and got us approved and into our home seamlessly. Communication was great, the rates were better than anything else we could find and closing was a breeze thanks to his teams homework.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars

Candy, Kayla, Delaney and the gang were absolutely awesome with us! They made sure every "T" was crossed and every "I" dotted. Because of every effort on their part we are going to live our dream in the beautiful Pocono mountains in PA! Thank you Candy and friends!

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

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