Great representative of veterans united and will be my go to for any and all housing finance needs.
As a first time homebuyer, Zach and the whole team made this process very easy and quick!
Everything was perfect and easy. Def recommended
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
Miguel and Alyssa were amazing throughout the process. Anytime I had questions or concerns, they were prompt and there to answer and put me at ease.
Mike was amazing. Just made the entire process easy to understand, was rooting for us and really in our corner. He just went above and beyond to make sure we were taken care of and understood everything. Thank you so much! I'm really glad we got to work with him.
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Dorian, was great and easy to work with. He kept us informed throughout the process. He provided us with updates and made our process so easy. I would definitely refer family and friends to Veterans United.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Already recommended to my sister.
Outstanding service
My experience with Taylor and his team was outstanding. He is very professional yet able to maintain a personal connection. Listen to my needs and help me understand what was possible.
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Too many repeat requests for documents that have already been submitted
I am not as tech savvy as some, and they really helped me move the process along. I’m very grateful for all their patience
Josh and the team at veterans united put in a lot of time and effort for my home loan, we’re always helpful and made the experience very stress free I would always recommend them.
The process has a lot of steps but it's less stressful with Veterans United.
We were treated with the utmost respect & they were very patient & willing to answer every question we had, couldn't ask for a better team to help with the Home buying process
Brant Baxton was amazing!!! He explained everything to us and made our home purchase very easy. He always answered my calls which I never expected. He lwent above an beyond and I will recommend him to everyone. He even sent us a bark box which was a total surprise that we LOVED!!!We also had the experience of working with LeAnn Justis I'm sorry to say that I did not enjoy working with her nor did the title company we used. She waited till the last minute on a few very crucial things that delayed our closing. He emails to us and the title company using her BIG LETTERS shouting at us were very offensive. I did not enjoy working with her and at the end Brant came in and saved the day.
My loan officer, Brandon, lied and didn't do his job correctly, and here I am, over 2 months after my loan closed, cleaning up the sloppy job. I will never do business with this company again, and I will warn anyone I speak to against using this company. Previously, I had suggested you to people, and two of my children have used you to buy homes. Lesson learned. Buyer beware!
Response from Veterans United
Hi Toby,
I am very sorry to hear that this has been your experience. Feeling like you were misled or that your loan was not handled correctly, especially when you are still dealing with issues more than two months after closing, is incredibly frustrating. I can understand why that would leave you feeling upset and disappointed.
It also means a lot that you previously recommended us and that two of your children trusted us with their home purchases. That kind of confidence in us is never taken for granted, which makes it even more concerning to read your feedback now.
Concerns about honesty and post-closing issues are taken seriously. I would truly appreciate the opportunity to review your file and better understand what happened so we can look into this thoroughly. While I cannot address specific details here, I want to make sure your concerns are heard and reviewed carefully.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we will typically follow up the next business day.
I understand that trust is earned, and I would value the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
