I was nervous when I first started on getting my first home but with the team I was set up with at veterans united I grew confident and now I am a first time home buyer and extremely happy and fortunate to have an awesome team to work with during my home buying journey.
Veteran's United provided an excellent homebuying experience.
Veterans United has you back all the way through,and if anything unforseen pops up,they are right there in the trenches fighting to help resolve every possible problem and there to find every solution.
They are miracle workers!
Wonderful from stay to finish
Veterans United is amazing. They answer all your questions. If they are unavailable, they call back in a timely matter. They care about their clients. They make the process easy and simple.
This experience was stressful but Amber and Blake came through with flying colors! Love you both!
I have recommended individuals and team members that are associated with Veterans United and have had a great experience all around. My brother has also had successful interactions and associations with the company and their associates
Super hard worker Earl and Brandon super professional they helped me out a lot I felt te hey both were in my team thank you guys ans thanks for supporting veterans :)) Just thank you again thank you 🙏
Everything was okay, but I’m not happy about the rate lock experience. I never told anyone at VU to go ahead and pull a rate lock. While we are happy with our rate, I’m not happy with the fees that stacked up to keep our rate locked.Would recommend touching base with buyers prior to locking a rate no matter how good.I expressed my dissatisfaction with our experience and nothing was done to make things right.At the very least I think VU should have taken some money off in regards to our rate lock fees as I never gave anyone consent to lock our rate.
Response from Veterans United
Hi Joshua, we appreciate the suggestion you have shared for a successful loan loan experience. it is important for us to incorporate customer feedback whenever possible to improve our service. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Everyone I dealt with starting with Kyle, but including Jaclyn and Julie kept us informed of the progress of my loan and were excellent at explaining what was needed from me during the whole process. I never felt pressured or rushed. This was the 5th time I’ve closed on a home loan and it was by far the easiest and least stressful.
It was a great experience working with the Veterans United Home Loan Team. Scott, Blair, and Miles ensured I was kept up to date on the process of the loan and are always happy to answer any questions.This is the second home I have purchased with Veterans United Home Loans and each time I received world class customer service. We purchased the new home based on our past customer service experience and ongoing partnership.
This is the third time I have purchased a home and by far this was the best and easiest process to get the “job done” with the least amount of hassle. Thank you team VUHL!
