Near the end it seemed there where a couple new people stepping in near the end. It would great if there was continuity all the way to the end. At the closing table our lawyer had received a couple of emails for new people working on the file, about information that was already passed along.
My wife and I will always recommend Veterans United. We are working with them for a second time and there is no change to the outstanding service and support received. If we had known about you when we bought our first house, I could say we have not used anyone else. Additionally, Stefanie Snow is not being paid enough for her outstanding customer service and personal involvement in both of our purchases. Had it not been for her making the process so smooth and her knowing what needed to be done, we would not be using Veterans United or referring our friends to your company. It is obvious that you really care about Veterans and their families. Using your company, makes financing the least stressful of the home buying process.
Worst experience ever with Veteran United. Unprofessional communication. I asked 3+ times to switch loan officers and they refused. Customer advocate was rude and hung up on me when I called to ask for service. I had to escalate to a supervisor and move all communication to email due to the repeated issues with the loan officer.
Response from Veterans United
Kaitlyn,
I'm so sorry to see this. Our Client Advocate is in your corner and someone will be reaching out to you. Please reach back out to us at your soonest convenience. We'd like a chance to help make this better if we can. We hope to hear from you soon.
Sincerely,
Kendra, Client Relations
You guys took the scariest thing I have ever attempted and made it one of the easiest things I’ve accomplished. Thank you for everything!
My Team went above an beyond
Julie was there for me 24 /7 my team was the best ever thank u fro. The bottom of my heart to all
Thank you for the help during the process.
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Everyone was very helpful and kind. If I had any questions they were there to help. I won’t work with anyone else.
This whole process has been amazingly easy thanks to Janeanne and the team at Veteran’s United! You all have afforded me the opportunity to raise my tiny daughter in a wonderful home where we hope we’ll be able to provide a happy childhood. It wouldn’t have been possible without you all and I will never be able to thank you all enough!
