Again, these folks worked hard for me. I'm glad i went through this process with them. I will use them again when i move and buy another house.
I should have started with Veterans United to begin with! I went with a local lender for my first mortgage, and they just didn't get how to handle VA loans although stating that they did. A lender not knowing the VA loan process caused a significant amount of stress and extra work with underwriters on my part to provide clarification on law and calculations related to how this type of loan works. Veterans United does this for a living. I was amazed at how organized their web interface was, and how streamlined they have their processes. The team assigned to me was professional and courteous, and made me feel like my refinance was the highest priority. I never knew that this process could be exciting and stress free, and that's what Veterans United has created here for you.
Thanks to Brett Peters, Gwen, Tegan and Pam were amazing. Thanks again for all you did.
Working long distance with Veterans United was new to me. The Honolulu loan specialists and their computer set-up for handling my loan request from Maui worked for me. I would like to thank them for their patience and timeliness in working with the Maui businesses contracted to assist me in finalizing my loan.
Our team of Nick and Haley was amazing! Quick to respond to our questions throughout the process. We could not be more pleased with the process and how our team worked for us. Previous Re-Fi experiences have moved us about from one agent to another making the process confusing and frustrating. This experience was completely different, one team throughout the process. We would highly recommend Veterans United.O. Kip Rummel
CW5, US Army (RET)
These guys went above and beyond for me! Available through calls, text, and email so you can get into contact with your team when you want to. If you are a veteran I highly recommend using Veterans United when buying your home. They will treat you like family.
Make sure they understand what you need first off. Then ensure they keep you informed of any changes. Plus be prepared to pay a bigger down payment then expected. We got down to the last minute before the house we wanted was sold so we were left with few options.
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The communication was very poor. One example was with the appraisal. I called and asked 3 weeks before closing how the appraisal was going. I was told that the person doing the appraisal was not able to get in contact with anyone to get access which was not true because he had talked to both relators about getting access. I had to call again just before the closing date and found out that nobody knew that it had not been done. It finally got completed and because of that the closing date was moved back 2 days.
Response from Veterans United
Hi Scott, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay.
