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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

409,172

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 409,172 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I went with Veterans United as the # 1 VA approved mortage Lender. As a Result, i was pre approved for a total purchase price on a brand new construction house built from the ground up. A total purchase price VA Loan hat other Lenders could not match by a long shot

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

I would have liked more of a choice in realtor, and I was contacted by two or three people that I just ignored but otherwise the process was pretty streamlined and easy.

headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend

Just an amazing overall experience! Couldn’t have asked for more!

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend
headshot image of Tory Tuttle

Branch Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Thanks to everyone at Vacations United

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
Photo submission from Scott K.

I highly recommend Veteran United and would definitely use them again if we decide to move. Not sure because they helped us get into such a beautiful home!

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
headshot image of James Patrick

Loan Officer: James Patrick

NMLS# 2080044

5 out of 5 Stars
Would Recommend

Kim and the the whole team are excellent professionals with the highest quality standards of making sure our experience was above and beyond our expectations. I would not recommend any one else but but Veterans United home loans to my family or friends. Thank you so much Kim....you are a asset to your business.

headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
Would Recommend

Veterans often need more guidance through the loan process and services available. We received this guidance and support whenever needed.

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Jen is a true professional at what she does with her clients. Jen makes her clients feel more at ease when explaining the process, whether it's refinancing or streamlining your VA home loans. She is the best. PERIOD!

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

4.5 out of 5 Stars
Would Recommend
headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

4.5 out of 5 Stars
Would Recommend

The Veterans United team provided me and my family with outstanding support throughout our home buying journey. Their expertise and ability to provide responsive support without intruding on our already busy and stressful lives made the purchase of our first home a truly remarkable experience. I threw them multiple curveballs and they jumped through hoops to make sure my loan, my family and our new home were taken care of to the best of their abilities (in my opinion and within the limitations placed on them by applicable lending and title laws). I never felt like Nathan, Anna, Jason or any of the behind the scenes members of the team had anything but our best interest in mind and I always had clear information. Thank you all so much for helping us reach this goal and start building the background for our future. All the best. 🦡🙏🇺🇲

headshot image of Nathan Hyde-Burton

Loan Officer: Nathan Hyde-Burton

NMLS# 1926170

5 out of 5 Stars
Would Recommend

It has been a very whirlwind experience i am very greatful for all the guidence I got from tje team. I would have never made it without all the support. Thank you so much all of you.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend
Photo submission from William M.

Do it! Use them, compared to our last move this was the BEST experience. We'll definitely choose them again in the future.

headshot image of Brooks Rapp

Loan Officer: Brooks Rapp

NMLS# 1660966

5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

I am a nfcu member. I tried to give them my first call but they made me feel as if I wasn’t up to there standards. So I got ahold of tim and his crew (Jamie) and never looked back. They are a great group of people who work hard and appear to love what they do.

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

4 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Couldn’t ask for a better home buying experience. From start to finish the entire process was just a little over a month.

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend
headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

2 out of 5 Stars
headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
Would Recommend
Photo submission from Lesley L.

Veterans United are great to work with. They will guide you through your home buying experience with ease. I absolutely trusted my team and will definitely use them again and highly recommend to anyone ready to purchase a hone!

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars
Would Recommend

Absolutely great experience - the team gets it done, done right, and smoothly! I personally won’t go anywhere else!

headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

0.5 out of 5 Stars

This was one of the worst experiences I have ever had it took from June to September to close our loan I would never recommend this company to anyone

Response from Veterans United

Hey Jerry,

I’m really sorry to hear about your experience and the long timeline it took to close. I totally get how frustrating it must have been to go through months of delays, especially when buying a home is already such a big process. That’s not the kind of experience we want for our customers, and I wish we could’ve done better in your case.

If you’d be open to talking more about what happened, my team would love the chance to dig into this and see how we can improve. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

5 out of 5 Stars
Would Recommend

My team was the best.

headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

More Reviews

See all 409,172 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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