Needed a little more communication between real estate agent and Veteran's United. If appraisal would have been followed up on, we would have closed a week earlier. I had to contact Veteran's United to get this followed up on. Once I found out the appraiser's name, I gave the info to my real estate agent (Hillary Lockhart), and it was completed that evening. Hillary was awesome and she was recommended by Veteran's United.
You guys rock!
Our home buying experience turned out to be a roller coaster of emotions. We did not expect all the ups a downs during inspections and negotiations. Thankfully my team was exceptional in their jobs and helped us in every step. They kept us informed and were always quick to respond to any of our concerns. I can not say enough good things about all of them. Their customer service is exemplary and that is exactly what we wanted when making the biggest financial decision of our lives.
I wish I could say more but I will simply say to everyone in my team, thank you.
I feel like my loan officer dragged his feet on this property as for as closing goes. I jumped through every hoop and got all the required paperwork to them in the time needed in order for closing. However, the closing date was pushed back due to a pest inspection issue which I had no control over. When I asked what the issue was I was told that the pest inspection could not be read. Well I also received a copy of the said pest inspection in question and I could read in perfectly fine. I feel like this was used as an excuse to push closing back when it did not need to be. Plus again I was the last person to know about closing and had scheduled time off for unloading and unpacking my belongings. The closing being pushed back put more stress and strain on me to get everything done in a much smaller timeframe
Response from Veterans United
Jamie,
It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
Overall a great experience. The team understood what I needed and was able to break down the homebuying experience into something I could understand as a first-time buyer.
I appreciate the hard work from the entire Veterans united team. I could not be happier with my new forever home!!!
We actually went through the home buying process with this amazing team TWICE. The first home contract fell through days before closing when tidewater was invoked, and an equitable agreement with the seller was unattainable.Within days, we went from having plenty of time to move into our new home, to having given notice at our current residence and only six weeks to find a place to live.Needless to say, we felt discouraged. But, Zane and his team weren't. They encouraged us to keep looking while they prepared our file for a new contract. So...we did.We scoured the ENTIRE state of Texas, and found the perfect place. Under contract again, Zane and our team got to work. We were on pins and needles awaiting the appraisal, and days before closing, it hit! TIDEWATER. So we scrambled. This time with the incredible work of this amazing team, WE CLOSED! We have what can only be described as our dream home!Zane Hildreth, Bryan Oldham, Chris Perkins and those behind the scenes have been tireless in their efforts to assure our success. People get up every day, go to work, go home, and on and on and on. They don't always know the impact they make with the work they do and the way they do it. We want you to know and somehow understand that this is not just a sale. Their professionalism, encouragement and generosity of spirit has given us a gift we haven't had in 5 years...a home of our own! They've changed our lives, and we will be forever grateful!~ James and Renee Gragg, Homeowners
Ready to see for yourself?
Experience first-hand why 354,504 homeowners give us a perfect score!
I'm enjoying my house. Everyone did a great job helping me. All the gifts are sweet and thoughtful. Thank you all! XOXO from a very happy homeowner. Tiffany
Thanks dude!
For the most part it’s easy to use
The team did great
Chris and his team were awesome. They were always able to answer questions and prompt to respond. If there was something they were not able to answer right away they would get back with me. I think the only negative I had was the cost analysis. I would like to see a more accurate number that stayed throughout. I know the escrow number fluctuates but before a cost is given, get all the most up to date numbers first. There was a $100 increase monthly and $1800 closing cost at the end that I did not like to have to come up with. However, this in no way would ever deter me from using the same team again. I really appreciate all they did. Thanks so much to he and his team.
Ready to see for yourself?
Experience first-hand why 354,504 homeowners give us a perfect score!
First time buyer here and I could not have pick or had a better team to work with me and help me through this process. I just want to thank each and every one of my team for all the help.
I would recommend this Veterans United to anyone using a VA loan because they made the process easy and clear on the process even when the process itself was not easy.
My team, Greg and John, were just the best. Knowledgeable, friendly, and johny-on-the-spot with what was needed to more the process forward. I don't think I would have been able to gather all my needed files and work through this without them, and I'll be sending anyone I know with VA benefits their way.
