I don’t feel that I was actually listened to when I called to enquirer about a home loan. It was more like they just wanted to get me in the pipeline. This is not the first time I have acquired a mortgage through VU. The first experience was the excellent; this time, not so much.
Response from Veterans United
Thank you for this feedback Scott. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
As a veteran, I am so pleased about the support that I received from Veteran's United to purchase my home.
Being stationed overseas during my entire home buying process was a bit tough. Waking up early or staying up late just to synch with the time zones state side was a hassle. However, the VA home Loan team, and my Realtor were always more than understanding and went the extra mile to work a little later and to match my schedule so it wouldn’t be as bad. It was truly a great experience working with the entire team. Provided great resources, knowledge of the area, and the tools to succeed.
Thank you to the whole team we appreciate you all for making this experience easy for us
Incredible team. They made everything very easy and helped to make this experience as stress-free as can be.
Absolutely excellent experience!!! I have never worked with such a patient, knowledgeable, and sincere group of people. Josh and Ashley are awesome! Thanks Veterans United!
This is by far the best service we have received from ANY company. They are well organized, all the sections work very well together. It was an easy, painless, quick and enjoyable process. Made us feel that not only did we get superior service, but that they understand veterans and work hard to assist us.
Made a difficult process less confusing and easier to navigate.
Highly recommend. I'm very pleased. Thank you and your team in making this part painless.
Alberto and his team have been very helpful with the refinance of our home. I would recommend them to our friends and family. The team has made it a very smooth interaction. Anytime we had questions they were very quick to respond with an answer or with a let me clarify this for you. Once we received the initial response they were very quick on responding with an answer.
I had the best loan team.
This is my 2nd time using Veterans United and they were outstanding from start to finish
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It is always a great experience working my loan team and they have built trust in Veterans united!!!
