Lindsey was amazing along with the rest of the team. Thanks for everything!
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
I would 100% recommend you guys. You made it so easy and stress free. Thank you for everything
Horrible experience when it came to your underwriters. The items we would submit sometimes just were not good enough, had to show stronger proof we are who we said we are. Was never clear upfront about list of items they needed. always sent "to do" lists with maybe 4 to 5 items, then another with 4 to 5 items, then circle back around to the first one and say "we need it again, with more clarity". We never felt we were getting the house until closing day. If it werent for Luke and our realtor Patrick we would have thrown the towel in long ago. Your underwriters act like they have the power of a king.
Response from Veterans United
Hi Laura,
I appreciate you taking the time to share this. The home loan process can be a lot, and I’m really sorry that underwriting felt so frustrating and unclear. We know how important it is to feel confident along the way, and it sounds like we could have done a better job setting expectations from the start. I’m really glad Luke and Patrick helped you push through, but I’d love for you to connect with my team so we can learn more about your experience and continue improving. If you're open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
I can only think of the positive reasons to choose VU. If you want to feel like there is a whole team working for you, you must reach out to VU.
Working with Veteran’s United on my home buying journey was such a breeze. The process was smooth and easy from the preapproval all the way to closing. My loan officer, Megan kept me informed and up to speed every step of the way. I needed an 30 day close and my team was able to do just that! Everyone was so nice and helpful. I couldn’t have asked for a better team!
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
Thank you Veterans United for making one of my biggest dreams come true! The whole process was so much easier than I could have ever imagined. This was life changing for us and for that, my family and I are forever grateful! A special shout out to Matthew Reehl for being the best loan officer ever!!
In a world where "Thank you for your service" has become a punchline, the folks at Veterans United truly make you feel appreciated! Thank you VU for YOUR service to my family! Semper Fi & God Bless!
Very helpful throughout the whole process I would recommend them to anyone.
The only problem I had with the whole process was I got told an shown one price for closing cost in the beginning then at the end a way more expensive price. Our real estate agent an Becca got it figured out in the end tho. But other then that things went pretty well.
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Easy home buying experience, will recommend to others!
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
Very awesome team. Very professional, respectful and understanding. Only thing I would tell them to improve is on the appraisal. They need to take in consideration when it's a custom home.
Thank you for everything
The whole team did phenomenal and was top tier professionalism and communication not only with me but with each other so that everyone knew what was going on at all times. Fast pace can sometimes allow for mishaps but this loan processing team was efficient and trustworthy every step of the way.
Thank you veterans united for this smooth process regarding the lending portion of this experience. Everyone did wonderful!
Thankful my whole team at Veterans United.
