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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

414,645

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Lindsey was amazing along with the rest of the team. Thanks for everything!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend
headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

5 out of 5 Stars
Would Recommend
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
Photo submission from Brian F.

Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

I would 100% recommend you guys. You made it so easy and stress free. Thank you for everything

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

1.5 out of 5 Stars

Horrible experience when it came to your underwriters. The items we would submit sometimes just were not good enough, had to show stronger proof we are who we said we are. Was never clear upfront about list of items they needed. always sent "to do" lists with maybe 4 to 5 items, then another with 4 to 5 items, then circle back around to the first one and say "we need it again, with more clarity". We never felt we were getting the house until closing day. If it werent for Luke and our realtor Patrick we would have thrown the towel in long ago. Your underwriters act like they have the power of a king.

Response from Veterans United

Hi Laura,

I appreciate you taking the time to share this. The home loan process can be a lot, and I’m really sorry that underwriting felt so frustrating and unclear. We know how important it is to feel confident along the way, and it sounds like we could have done a better job setting expectations from the start. I’m really glad Luke and Patrick helped you push through, but I’d love for you to connect with my team so we can learn more about your experience and continue improving. If you're open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

5 out of 5 Stars
Would Recommend

I can only think of the positive reasons to choose VU. If you want to feel like there is a whole team working for you, you must reach out to VU.

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend
headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend

Working with Veteran’s United on my home buying journey was such a breeze. The process was smooth and easy from the preapproval all the way to closing. My loan officer, Megan kept me informed and up to speed every step of the way. I needed an 30 day close and my team was able to do just that! Everyone was so nice and helpful. I couldn’t have asked for a better team!

headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
Would Recommend
headshot image of Patrick Richardson

Loan Officer: Patrick Richardson

NMLS# 1154233

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

4.5 out of 5 Stars
Would Recommend
Photo submission from Adam C.

God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.

headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Thank you Veterans United for making one of my biggest dreams come true! The whole process was so much easier than I could have ever imagined. This was life changing for us and for that, my family and I are forever grateful! A special shout out to Matthew Reehl for being the best loan officer ever!!

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
headshot image of Todd Rozanski

Loan Officer: Todd Rozanski

NMLS# 2351874

5 out of 5 Stars
Would Recommend

In a world where "Thank you for your service" has become a punchline, the folks at Veterans United truly make you feel appreciated! Thank you VU for YOUR service to my family! Semper Fi & God Bless!

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Would Recommend

Very helpful throughout the whole process I would recommend them to anyone.

headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

3.5 out of 5 Stars
Would Recommend

The only problem I had with the whole process was I got told an shown one price for closing cost in the beginning then at the end a way more expensive price. Our real estate agent an Becca got it figured out in the end tho. But other then that things went pretty well.

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

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5 out of 5 Stars
Would Recommend
headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Easy home buying experience, will recommend to others!

headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend
Photo submission from Marie R.

Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

4 out of 5 Stars
Would Recommend

Very awesome team. Very professional, respectful and understanding. Only thing I would tell them to improve is on the appraisal. They need to take in consideration when it's a custom home.
Thank you for everything

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

The whole team did phenomenal and was top tier professionalism and communication not only with me but with each other so that everyone knew what was going on at all times. Fast pace can sometimes allow for mishaps but this loan processing team was efficient and trustworthy every step of the way.

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

Thank you veterans united for this smooth process regarding the lending portion of this experience. Everyone did wonderful!

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Thankful my whole team at Veterans United.

headshot image of Nicole Donnelly

Loan Officer: Nicole Donnelly

NMLS# 2150720

More Reviews

See all 414,645 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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