This was the second time I have used Veterans United Home Loans. The loan process went okay but they were unable to match my rate from another lender, I had to buydown my rate. I learned from my mistakes, next time I know to shop for a better rate from other lenders
PUT IT OFF WAY TOO LONG FOR SOMETHING Veterans United made so easy...OH MY GOODNESS,, THANK YOU ALL SO MUCH. I went into this scared and confused. Pretty certain I was shooting for Jupiter. YOU ALL MADE IT SO EASY. I was dealing with other issues in my life at same time, but the part with this loan was simple enough to let me keep going. I lost my mother 10 days before closing but this process kept my mind occupied. NOW I am relaxing in a home to totally love.
Thank you Veterans United for making our home buying experience a great one from start to finish.
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WHAT A GREAT TEAM!!We enjoyed working with Jamie and his team and we really appreciated everything they brought to the table during our home-buying process. Jamie and his team were very responsive, communicative, knowledgeable, and diligent. Not only did he help drive things along to close in 29 days, he did it with a caring attitude and in a friendly way. Thank you, Jamie and team for being easy to work with and committed to to your craft.
Veterans United has provided another fantastic hone buying experience.!!!👍👍
I wasn't expecting the high level of professionalism from Veterans United and was very pleased when I was contacted by Chase. Every step of the way the team I was assigned was on top of their game and there to help out whenever I had questions about anything that was needed to be uploaded or re-done. I also was expecting the process to be alot longer when I began in July but ended up with everything done by end of August and was very pleased.
Truly impressed with veterans United. Everyone we worked what was knowledgeable and willing to answer questions no matter how small. Highly recommend for anyone that is looking to buy a house that is a veteran or in the military. Personal thank you to Matthew, Ryan, Josh, Mackenzie and everyone we work with.
Overall the loan team did their job nothing outstanding
Took me a while to cut the over grown yard still the loan team wasn’t responsible for that either
Everyone's work made it so much easier for us to purchase this house. When we were nervous or anxious you were all right there to help us through. Everything you all did made the process so much easier. Thank you all so very much for all you did.
They were amazing!!
Nick Palkovic, the local Martinsburg, West Virginia real estate agent was great - he asked me to complete a Zillow survey, but I can't locate the email to do so - but we couldn't have asked for better/more personable treatment.
The Virginia real estate agent that was assigned to us by your company, could have been better. When I wanted to use my own real estate agent it was frowned upon and when I asked that question, the tone in the voice changed and was given a little attitude. I think I would have had a better experience with my own personal realtor I wanted in the beginning.Our New York realty team was superb! Definitely the best thing out of this whole experience!!Mason Maddox should really have some customer service training to learn how to better talk to clients, realtors, & attorneys. I get it, you may not understand a different states laws or whatever, but I think staying in communication with your clients and not being condescending when questions are asked. He was not pleasant with our realtor or attorney when speaking with them.I understand our file was probably longer than expected on all ends but it doesn’t give you a right to treat people like crap.
Response from Veterans United
Jeremy,
I’m really sorry you felt disrespected by your loan team and for the strained communication as well. This is not the exceptional experience we strive for and I’d like to assure you Client Advocate is here for you. As the Veteran you are why we do what we do. I’m sorry this sentiment wasn’t conveyed well enough when it mattered.
If you’d like to discuss your experience or need help with anything else going forward, please don’t hesitate to tap us in and we’ll help however we can.
Sincerely,
Kendra, Client Relations
I think Veterans United is a well ran good company. I only have complaints about my realtor. Not informative, lying to my face, not answering my questions. I give Michele a 1 just because I cant give her a 0. Please dont use her, she is not a good realtor. She is my only complaint.
Terrible experience due to poor communication, maybe too many hands in the same cookie jar.
