We were pre-approved for $500,000! Bought a house for $360,000 and almost everyday from contract to closing we had to send some document to close! Seems to be very little info sharing and communication between VU, Under Writer, and attorney! The first realtor we got Mr Beckworth was the most unprofessional person I’ve ever met! He actually used the restroom with door open while showing a home. He lied to us and was basically a waste of time! Katie then got us with Mrs Hulsey, thank goodness because she is awesome and was a great buffer for all the BS that we had to go through with VU! VU made a stressful process of buying a home more stressful! Katie and Mrs Hulsey were the only reasons we didn’t go to another loan company!
Response from Veterans United
Hi Robert,
While we are glad we were able to get you quickly reassigned to a new agent and that you had a great working relationship with Katie, it sounds that was not met without some bumps in the road. One of our Client Advocate team members has already begun to research your comments, and has contacted you for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
Thank you very much 💕💕💕💕
Fantastic team that went above and beyond right up to the hour of closing!
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The team at Veterans United was great to work with. They made the process easy to get the house I wanted. I couldn’t have done it without Justin and his team.
Adam and his team delivered a dream. Their ability to handle the hurdles, is second to none. Thanks again guys for making a dream a reality.
I had delt with local loan officers and they recommended less and wouldn’t work with me or couldn’t communicate well or at all.
I loved that this process was seamless and centralized on the website/app. Compared to the previous loan application Veterans United had a very user friendly process.
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Nathan and the whole team was outstanding. They made the process so easy for us. They were always there for us to ask questions and to give us recommendations for all of our needs and wants!!! I would definitely recommend them to anyone looking!!!!
Very pleasant experience, nothing negative to say, the entire team was outstanding.
VU took made every part of this stressful process easy. Responded quickly to call, texts or emails.
Thank you for helping us for the 3rd time in purchasing a home. We are so thankful to Veterans United. Great teams awesome people to work with again.
