VU Set me up with the best team I could ask for, both the warmth and competence my team shared gave the ultimate charismatic and professional service I could have asked for.
When you are buying a house talk to veterans united you cant go wrong and they are there for you all the way til the end to make sure eveything work out. They are best in my book and they will be the best in yours.
5 stars
was Very Upset with underwriting after acceptance of offer. July 20th, all of August goes by after submitting any and all Documents, and Statements. They dragged it out for over a Month and had to bypass the original closing date twice, because then I had to resubmit more documents for the new month and verifications had to be redone. I am sorry ! Overall, the preapproval process was very nice and quick. My Agent was very helpful, and patient keeping me calm, great effort helping me find my right home. Thank you, Tamera
Response from Veterans United
Jesse,
We sincerely appreciate your feedback. I’m so sorry for the delays and stress you went through along the way to closing. Our Client Advocates are available and here for you moving forward. We’re here to learn from your experience and how we could’ve done better. Please reach out right away if anything comes up and we'll be here.
Thank you,
Kendra, Client Relations
Both Phil and Jessica were very helpful in his process. They answered my questions in a timely manner and provided me with assistance when needed.
Entire Team Exceeded Perfection.
From beginning to end starting with Kayla, Vishal Patel, the concierge‘s and Jenifer this has been the most timeless process working with such professional care and concerning people and I just want to say thank you because as a team we were really taking care of us. I wouldn’t Recommend veterans United to anyone with the upmost respect. And I would like to take Jasmine SWAIN📱Erecommend veterans United to anyone with the upmost respect. And I would like to thank JASMINE SWAIN my realtor For referring us to you.
We had a lot of unknowns going into buying our first house. Veterans United made the whole process simple! The hardest part was agreeing on which house between my wife and I!
The whole team that I worked with was amazing! Their communication was great and they made buying my first house easy!
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As a first time home buyer, Veterans United stepped right in and made the whole process super easy and smooth. Shout out to Jen and Lauren for your 10 star service! YOU ROCK!
Aaron went bat for me when they were optimistic about my decision on a home. No bank would have cared like him and his team.
Initially I was very excited about being a first time home buyer using my VA loan. The financial team assigned to me did a less than stellar job with preparing me for the ride. Example, I was told through my initial contract my rate would be 5.1% but somehow my closing rate was 5.675… due to my rate not being locked in (unbeknownst to me). Overall, the experience left me disappointed and discourage from using VU in the future or referring them to friends and family members. #nothappy
Response from Veterans United
Thank you for this feedback Tiye.
A member of our Client Advocate Team is available to discuss your experience if you are willing and able or have more information to share. We understand how the home buying process can get stressful, especially for the first time. It is our goal to be there for you every step of the way to explain and demonstrate all changes. It looks like your initial loan estimate had your estimated rate at 5.1% on 8/16, though we are not able to lock you in until you are under contract (contract receive date 8/29). While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We do appreciate your calling attention to this aspect and we value your feedback.
