I will be sending a formal complaint but the process caused us to leave and the only reason we came back was to get our home faster. The pressure, manipulation, lying, etc. I WILL NEVER RECOMMEND
Response from Veterans United
Jessee,
I appreciate you taking time to write. Our Client Advocate team is here to look into this further. If you’d like another set of eyes on this with you, please reach out right away. We’re here to help however we can.
Sincerely,
Kendra, Client Relations
I am very please with everyone that were involved in my process. Will definitely will recommend you. Thank you
The team - Josh, Brad, Jake and everyone else involved - did a phenomenal job from start to finish. They were timely with everything, updated me as-needed, and worked with my timeline. Would highly recommend.
Justin has been and will be the guy I use for all of my future housing financials. He made this process as easy as humanly possible. Answered all of my questions and I was able to contact him at any point in time that I needed him.
This whole process was great!!! Amazing customer service!!!!! Thank you!!!!
Outstanding!!!! There was no situation that arose that Gwen did not know how resolve or handle!!
Thank you Veterans United!!! Lindsey and her team were exceptional!! This was my first time purchasing a home and Lindsey made the process as simple and uncomplicated as could be. She answered any questions I had and provided guidance throughout the process. Even when I took a break in house hunting Lindsey reached out to follow-up and I never felt like " just a number" to her. When my emotions were high just prior to closing she allowed me to vent and eased my fears. I appreciate her hard work in making sure I was guided thru the home buying process and happy with my purchase.
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I have used Veterans Mortgage twice and would use them again as they are competent
Great people and so very helpful thank you so much
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Thank you all
My family wants to thank everyone that has been involved with the process of buying our home. I also want to personally thank David Bruns for working so diligently on establishing what I needed to get done in order for things to get approved. Also, thanks to Beau Roberts for being on top of things and listening to my complaints.
Second time working with this team. Another great experience.
Jeff Gordon served as a liaison in this process but his assistant Sarah Hadley was the individual assisting my husband and I in this process and she did a terrible job. Poor communication, hostile attitude, no sense of urgency, and conflicting with the information she provided. She tried to undermine us the entire process which resulted in a delay in closing amongst other things.
Response from Veterans United
Jaquavious,
I’m really sorry for how things went and appreciate you sharing the feedback.
Our Client Advocate team is here for you. If you’d like to discuss this in more detail, we’re here to help however we can. Please reach out anytime.
Sincerely,
Kendra, Client Relations
