If you're a Veteran and looking for a home mortgage company, Veterans United Home Loans will genuinely take the best care of you and your family. Veterans United made me feel like family! From the beginning of the process to the end United Veterans Home Loans had my 6! Everything was explained in easy to understand and carry out terms. The phone app was simple and easy to use and I was able to complete a majority of my tasks from it. My Concierge, Mykene, informed me of everything that was available to me and where to look on the app to find all the services I would be needing while moving in. Leah & Mike, my loan officers kept me informed and up to date with all the tasks and information I needed to complete or provide on a daily basis. My Realtor had allotted a minimum of 2 months time to close from when the offer was accepted. Veterans United Home Loans had me ready in just 4 weeks and we closed in the 5th week! I would recommend Veterans United Home Loans to anyone looking to follow their dreams and own their own home!
Billy was extremely helpful throughout the entire process. He provided me with thoughtful advice based on my situation, and once I made the decision to refinance he was there every step of the way to ensure the process went smoothly. I will definitely go through Billy for any future mortgage needs and recommend him to my friends and family.
Everyone did a great job, thank you so much for helping me get my first home
I had been away from family for 40 years. I had been thinking of moving home for some time. I retired from the Navy in 1998 and stayed in Virginia Beach after that. The crew with Veterans United and Patricia Irby made a dream come to life and I'm home in the Shenandoah Valley in beautiful Stuarts Draft Va. with my family and best friend Maxwell B. Dawgie the German Shepard.
Overall I will say the process was easy. Signing everything electronically and being able to upload all the paper work was very efficient and simple to do. They made sure everything was together for us for underwriting and rushed it to them for our situation.
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This was the most seamless, hassle-free experience we've had purchasing a home. From beginning to end all of the team members were quick to provide guidance, respond to any questions or concerns without delay. It' hard to believe from beginning to end, finding a home to closing took 30 days! It was too easy. I'd recommend Veterans United to anyone looking to purchase a home. 10 stars.
To the whole Veterans United Team, thank you so much for being the rockstars that you are! Even during my families loss of my father, y’all sent the best card for showing your support. This whole journey has been magical and I’m overwhelmed with joy. Thank you all so much, from the bottom of my heart.
I am a first time home buyer and Veterans United has been the best! They are always there to answer any questions and make the home buying process go very smoothly. THANK YOU VETERANS UNITED FOR MAKING MY HOME BUYING DREAM COME TRUE!
I really appreciated all the work done on my behalf. Thanks again to Dane and his team for an outstanding work. I really Love Dane’s family! I LOVE my new home. Thanks Veterans United for a wonderful service to our Veterans!!!
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This was my second time using VU, and it won’t be my last. Love the VU team and the experience is always pleasurable!
As a first time homebuyer in an intimidating market, I was anxious about the process. Luckily I chose Veterans United, who made the entire process painless and transparent. Their service is exceptional and reflects an excellent culture centered on taking care of the homebuyer. I will recommend Veterans United at every opportunity. Thank you so much for all that you do!
Scott and the team were incredible from start to finish. Responsive and involved through every step of the process, ensuring we never went the way alone or uninformed. Made this process worthwhile and easy. I’d like to thank Scott and his team for making us feel like a priority amidst their own busy schedules. Anyone seeking to buy a home needs to pray for a Scott and his team or one like them.
Veterans United hires agents that make their customers feel special and honorary. While the tedious loan process was not easy, agents walked young us homebuyers through every step.
Wonderful, professional, and very pleasant experience as a veteran with PTSD .. Kayla,Julia and her team were very hands-on, personable, and made sure i was taken care of at EVERY step of the purchase of my 1st home! (: Smooth process
Thank you all so much.
-Ashlei
Daniel was our loan officer from a previous home so he knew us. Though things had changed a bit since our last purchase Daniel and his team was ready to explain every detail and explain any hiccups that came up. The up front “we’ll take the point” on this home purchase was a welcome relief. The ease of contact with each member even at times after working hours was unbelievable. Using any other lender would never enter our minds again. We thank everyone on the team.
Underwriting was a nightmare for a couple with credit scores > 800. A paid of house, minimal debt and great income. I was asked to redo numerous things and to provide details of my life for over 7 years ago including divorce papers from a previous marriage. I have purchased homes before without all of this scrutiny
Closing was beyond ridiculous. I told them there was not resources in northern maine like mobile notifies or over night mail. We had to resign twice despite going to the title company and signing where they said to sign. We almost lost the sale due to delays and everyone becoming so frustrated
I chose your company because you supposedly serve veterans. My husband is fully disabled from a traumatic head injury and suffers from memory loss, anxiety and PTSD. I spoke with Matt at the initiation and explained this to him. On top of that, I was in Washington state and Gary was in Maine. I was not able to help him or buffer him completely. I was reassured that you were accustomed to working with similar situations and that it would be fairly stress free. This could not have been further from the truth. You should not advertise that you are there for the veterans. It is only a marketing ploy and not ethical to prey on this population that have served our country.
I have learned that in the state of Washington only the deed of trust has to be wet signed. I begged for the use of docusign to no avail. That alone would have reduced the stress of closing. There is so many smaller issues.
Response from Veterans United
Gary,
Heard. I want you to know a member of Client Advocate is available to help. If you'd like another set of eyes and ears on this, we’re here to learn from your experience and hopefully restore a little trust if we can. We hope to hear back from you. Thank you for writing.
Sincerely,
Kendra, Client Relations
