Less unnecessary emails. At one point I got 5 emails in one day, they were all the same update of the same tasks I needed to complete. I understand files and documents are needed but no reason to be reminded of 5x in one day. Second, it should be common practice to “dumb” down the lingo for first time buyers. I specifically recommend trey as a template for how explanations should go about. He was able to really explain terms and other legalities in a vocabulary that was easy for me to understand. For first time buyers this can be pretty hard to understand. Without Lisa shrum and trey being my main points of contact, it was kept very simple and motivating during the entire process. This current and all future business dealt are purely the result of Trey and Lisa’s hard work.
Matt your team has great knowledge and patience, dealing with people again thank to you and the team
Andrew , Arron Julian Sami and the whole team have been the best that anyone could work with . With times changing and things getting more complicated this team knows their job and makes it less complicated to get through the process. Went through a hard time losing my wife just a few short months ago, Andre Arron andJulian were very compassionate and understanding even though I was under a lot of stress . The best people I have had the pleasure of working with. Veterans United should be very proud of this team.
Devin get the job done and he really care about his customers.
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AMY , GABE , MOLLY And all the countless others who worked on my behalf to secure a home loan and a home are fabulous . THEY CARE about You , the Veteran ! Veterans United was the best decision I have made and there's not one regret - well thats not totally true I wish I could give everyone on my loan team a big hug .
This is my second time using Veterans United and definitely will not be the last. I’m thoroughly satisfied with the entire process as far as Veterans United and their staff were concerned. Even when things got difficult, the staff was patient and corrected as much as they could as quickly as they could.
Thank You so very much
Ryan and his team made buying a new house as pleasant as is possible!
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My whole team at Veterans United was amazing. They got my family from looking for a house to closing in three weeks. They stayed ahead of any issue with an easy website that made it simple to pass info back and forth. I can't thank them enough for their hard work.
Veterans United is top notch for sure! From the loans process to the special appreciation gifts extended to me, I am so grateful I worked with them to secure my home loan. Eric Johnson, Brittany Miller, and Brittany Lucy are a fantastic team and it is very apparent they have the veteran's best interest in mind every step of the way. Not once did I ever feel alone or left out of the loop. I could call Eric Johnson or Brittany Miller at any time of the day or week (or weekend) for answers to my questions or concerns. I always felt they would work extremely hard to ensure I received answers. They added a sense of "fun" to this home buying journey and for that I appreciate them! I will definitely recommend family and friends to Veterans United and more specifically to this fantastic team. Thanks so much for all your hard work!
Camron and Aaron did a great job. Well done!
The VA Team was outstanding. They made sure that I had all the information and tools to be successful. As a first time home buyer I was a bit nervous of all the unknowns but the VA took care of all my needs. They were always available and very responsive. Thank you!
Loan team was great, realtor was not. Overall satisfied with the home I purchased, thank you.
Veterans united went above and beyond to get my loan approved and us into our new house.
