The whole team at Veterans United are the best! They were very accommodating and explained things to me, as well as keeping me abreast of any changes. They worked with me to solve the garnishment problem that I had and I am truly grateful. They also sent me a couple of beautiful gifts to put in my new home. From the real estate agent, to the underwriter, to the lawyer they were a cohesive, well informed team and they kept me in the loop. I would definitely recommend them to anyone who wants to purchase a home.
We loved the whole experience. It was fast and easy and would highly recommend
Overall, I felt like most of the staff was friendly and meant well. But the loan agent seemed to be unorganized and more occupied with other important deals. If it had not been for my real estate agent, I would not have been able to buy my house. I was made to feel ignorant and bothersome when I asked my loan agent any questions. Outside of that, the FHA loan process with your company was extremely difficult and tedious compared to other companies that I had spoken to. I would not recommend your company to other home buyers due to the unnecessary extra steps you require buyers to go through.
Response from Veterans United
Hi Elisabeth,
We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. While we cannot change the you had we want to ensure that no other Veterans have this same experience in the future We invite you providing more detail and help us look to improve.
Thank you to Veterans United for helping me become a first-time home buyer!! Words cannot express how grateful I am for you all!
I have used Veterans United for all my VA home financing needs, since 2009. I have never been disappointed. I highly recommend them for your mortgage and refinancing endeavors.
Kim and her team were outstanding. I was so scared to buy a house, especially with my loan officer in Missouri and I am in Virginia. The time difference was no obstacle. She worked so well with my realtor. Who also loved Kim. I would recommend Kim to any other Veterans looking to buy.
Our overall Experience was great. although we had a few hiccups along the way but the "Team" was awesome and helped up through the process. We are very satisfied.
I would recommend using veterans United. My team was amazing, knowledgeable and kind. They were calming durning the buying process.
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Veterans United was wonderful with the communication to my questions on the process and helping me obtain my home. The VA team and my real estate agent were genuine and sincere on my questions and feedback
We appreciate everything we learned from our advisors while purchasing our first home in the mainland. They were all so responsive and did their best to answer our questions no matter how minor they were. Our home buying process was challenging throughout this rough market, but we never felt unheard thanks to Veterans United.
Ashton and Dennis done such an amazing job helping us through the entire process! They always updated us very quickly! Thank you guys for making this experience easy!
