If I buy or sell again in the future, I would like to have the same team! Anyone buying or selling will get referred by me for sure. I won't let them struggle anywhere else.
The team has been awesome. Very helpful and flexible through your this process with me and my family.We went through a couple of potential buys and no matter the case of them not working out the team supported us and helped us through the entire process.
Overall was very please with my experience! They answered any and all questions I had and were very easy to communicate with.
Great experience. I came in lazy and they took care of me
I just want to say how grateful I am to my team that helped get through this. I was scared as it was my first house and was not sure on how to go about things, but my loan team did all the heavy lifting for me as I was deployed and away from my home state. KUDOS
I had a great experience with the whole process, and all the help everyone gave in getting this accomplished. Thank you
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Great experience. Always answers questions in timely manner and kept me posted.
I wish there was a more clear checklist of things. Or a more clear outline of the entire process up front because there were times we were left unsure of what the next steps were or if there was anything else that needed to be done outside of our “task list” on our account. Because of this we didn’t know we needed a pest inspection which ended up pushing back our closing date. Had this been on our radar it would’ve been taken care of sooner
I am satisfied with the teams in helping me get everything done in a timely manner. Thanks
Always nice to talk to!
No, stop bothering me
Excellent experience! All the team members are knowledgeable and friendly. The whole process went smoothly and we closed on time!
Buying and moving to a second home that is 6 hrs away, with limited time... things became overwhelming fast. Luckily, I used Trivago, jk.
Joking aside, new schools, new day care, new job xfr, new city, utilities,... it definitely tests your frustrations. For me, given the time crunch, everyday became important and tasks needed to be completed to reach the next hurdle.
During the VU loan process, I considered a pivot to a third party when I was given offers that seemed better and can be completed quicker... my ears were perked. Long story short, false promises and the close date and rates kept changing even when I had paperwork ready to make the commitment (my frustrations peaked). I considered other lenders because I felt VU was just pushing numbers on me, ...felt like the same corporate vibes as all the other lenders.
I kept my trust in VU and leaned on their advice.
In the end, VU came in for the win and we blazed ahead to close 2 weeks later.
Chad helped me with my first home, gave me advice on an IRRL, and his team helped me cross the finish line on my second home. When I first met him, I asked him about VA Loans, he said "This is what we do...".
I believed him the first time and I believe it the second time.
To the VU team, thank you very much!
This was a difficult process that seemed, at times, predatory.
Response from Veterans United
Thank you for sharing this feedback with us, Pamela and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way. Please reach out to us so that we can work to improve for you and our future clients.
I really can’t put into words what this team did for me with handling everything for me and also sending a personalized gift. Truly amazing how great they treated me.
