Every time I called Veterans United and everyone from Craig’s team, they answered all of my questions and gave me sound advice. The customer service and communications made this process easy and stress free. Veterans United’s website is extremely easy to use and allows you to view your progress.Many of my friends that reside through the United States that are interested in buying a home, I will always recommend Veterans United.
Outstanding service especially the professional communication keeping us informed each step of the way!
I rated my overall experience a 7 because of the issue I will explain regarding the loan officer. 1 point higher than the loan officer raising because things worked out in the end however, if I had to do things all over again I would have either shopped around with different places or waited until a further date to acquire a loan.I rated my loan officer a 6 because in my eyes communication is key. Communication, when buying a house isn’t just speaking with someone but speaking in a clear and concise way. There were two quite irritating issues that transpired through the process. The first was with my initial real estate agent. He informed me, after I asked for a new agent, that he was told that I was looking to buy a house within 90 days. This was far from the truth in terms of home buying and I felt I was pretty up front on my timeline of 30-40 days when discussing this with my loan officer. Eventually I did end up with a motivated real estate agent and things worked out there. But the first agent want very unmotivated due to being on a anniversary vacation with his wife, and he said he informed my loan officer of this but I was unaware. The second issue which should be documented quite well elsewhere came down to securing the loan and proving our income. Prior to starting any type of loan process or anything, I ensured that I asked a very important question regarding my wife’s future income with the US Navy as an officer. We were told that her contract, orders and commissioning documents would suffice. Eventually through a back and forth process with upper management it worked out. However our loan officer kept telling us conflicting information. One minute it was, “we need an LES” to “we need a statement of service” to “everything looks great”. It was a back and forth issue where I felt our loan officer could have halted the process or even got 100% solid information from upper management or whomever it has to be from and relayed only that to us. This caused us a lot of stress while going through an already stressful time with selling our precious house and moving out of our previous house.Our suggestion to the loan officer is to relay pertinent, clear and accurate information. Make sure, double check and make sure again before, during and towards the end of the loan process when it comes to any process with home buying. The difference between 30 days to buy vs 90 days to buy is night and day to close on a house. Additionally, the issues with proving income for a future military member is something Veterans United should have seen a few times. I think that they should definitely have clearly written SOPs on what is and isn’t allowed or what is and isn’t required to prove income for a future service member. This is something that would pop up for multiple reasons when someone may be commissioning that was prior enlisted or in my case, I am a retired service member and my spouse was entering active duty as an O1. I hope that something can be drafted and implemented to help alleviate this from happening to others that may be in a similar situation to ours.
Awesome experience. Will use VU again. Thank you
It was my first home buying experience. I didn't know what I was getting in to, but everything was put together in a simple to do list and the team was there whenever I needed them. I will definitely be using them again! 10 out of 10 and recommend for all veterans.
Excellent and streamlined process. Representative was knowledgeable and attentive to our needs and desires throughout process. Two weeks to completion from first contact to closing.
Thank you so much for the professionalism and quickness from Veterans United. As a veteran there is a lot of back and forth and hurry up and wait we deal with as Veterans like that of the VA system. However, Veterans United made my process so easy and efficient I will not go anywhere else for my loan processes. It is so refreshing and reassuring when they themselves answer my questions when I call the first time. Thank you Veterans United Home Loans.
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This was the best experience buying a home we have ever had . What a great group, thankyou.
Mark was a absolute professional and a pleasure to work. He made everything easy to understand and was always available to answer any of my questions. By far the best, fastest and easiest loan I've closed on. I would recommend him and the Veterans United team to anyone looking to purchase a home!
Veterans United not only helped me out and made things easy as a first time home buyer, they also gave me the opportunity to be able to purchase a home, which I never thought would be possible!
Overall, this was the best customer service experience I’ve ever had. I truly felt like I had a whole team on the sideline who wanted me to succeed in the process as much as I did. I can tell they put hard work into taking care of certain things so I didn’t have to stress about them. I was very anxious and ambiguous when I first began this process but they turned it into excitement and motivation immediately. I will be telling all of my military friends about my experience and letting them know if I can do it, they can. You guys make it too easy not to! Thanks again, team for all your help!
Veterans United ROCKS! We switched from a new home builder's financer to them, and it was a night and day difference. Thank you, Veterans United, for making a stressful process a breeze!
When I first began researching a new home in my preferred retirement area, I ran across Veterans United and no regrets about contacting them to handle my home purchase. I was promptly contacted and was introduced to the entire team that would assist me along the way. Everyone was extremely professional, attentive, and polite. I couldn't ask for a better experience and team of professionals! I highly recommend United Veterans to anyone who qualifies for their superior services. Thanks!
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I want to personally thank Gerrit and his "Awesome"team. This amazing journey to homeownership was made possible because of the team that worked relentlessly to get us the home that we wanted. You all my our dream come true. We will never forget your kindness, professionalism, patience, and above all your sincere concern for us. Grateful forever, Kenneth and Jerry.
