Not applicable since it was a refinance.
Veterans United is one the most professional, organized, thoughtful, and responsive organization I've ever dealt with. They made the entire process seamless, and my Loan Officer Matt is a real pro. He maintained contact with us through what turned out to be a wonderful homebuying experience. The entire team at VU is top notch. I highly recommend Veterans United.
Make sure you carefully read your documents before you sign. Terms may have changed since you spoke to your loan officer. Beware of bait and switch.
Response from Veterans United
Hi Timothy, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected changes occur. Our commitment to serving you is ongoing and we would like to know more about ways to improve communication. It is our goal to always be better, so please do not hesitate to contact us if you wish to discuss things further.
Great to work with
I always heard that the home buying experience was stressful. Jessica Fitzgerald and her team made sure that at no point would I have to worry nor stress. They assured me that they would carry all of the weight of the stress and they did. When we did the refinance process they assured me again they would carry all the weight of the stress and again they did. I promised Jessica that my business will always belong to them and that's a promise I never intend to break. They will take care of you every step of the way, GREATEST TEAM EVER.
When Zillow recommended Veterans United, I was apprehensive because I wasn't sure I had hear of them. Now, everyone I know has hear of them because of the outstanding service I received, and closing on the exact anticipated date, you gotta love that. I'm so impressed that further words fail me.
Veterans United is a professional and honest company. They always keep you informed and will do anything to ensure the satisfaction of their customers.
Veteran united home loans is the best in my book.
I'm a first time homebuyer. I thought it was going to be a pain to go through. Everyone from Veterans United was amazing. They made the process quick and as painless as possible. Any veteran looking to buy a home needs to go through Veterans United. I can't say it enough, they are amazing.
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VU helped us buy our forever home. When my husband passed away, they were there to help me refinance to a lower percentage rate; and showed me nothing but kindness and helped thru each step of the process. Just now, I have completed a cash out refinance with Aarons team and it was a bit more complicated, but we managed to get thru it by way of many calls and Emails. Thank you guys!!
