Overall they did a good job of streamlining the process of homebuying communication could be slightly improved upon though especially during the final weeks.
Response from Veterans United
Hi Anthony,
Thank you for your feedback! I’m glad to hear that our team was able to streamline much of the homebuying process for you. We know that buying a home can be complex, so making things as smooth as possible is always our goal.
I appreciate your comments about communication, especially in those final weeks. Closing can be a stressful time, and we’re always looking for ways to improve the support we provide during that critical period. Your input helps us identify where we can do better, and we’ll definitely keep it in mind as we work to enhance our service.
Thanks again for sharing your experience, and congratulations on your new home! If there’s anything you’d like to discuss further, please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Communication is a very important part of the entire process and I always felt like I was in the know. From updates to where I stood in the loan process, there was always an open channel of communication.
This is the 3rd or 4th home that we have used John Sullivan for our loans. I would HIGHLY give him WAY more than just a 10 star rating. He’s super fast & very efficient at what he does. Your company has a TOP RATING in our book due to John Sullivan. We can’t thank him enough for all his hard work and his dedication, plus the team he has working beside him. Thanks again for all your hard work and dedication.
Julie Cute. A great representative of the company.
Julie helped me multiple times throughout the process and was a great cheerleader.
She kept the process moving forward and was always there to answer any questions
Don’t walk immediately RUN to veterans United if you’re needing a great team to help you with your home buying process. As a first time homebuyer I was extremely nervous and unfamiliar with the process. Thankfully, my amazing team help my hand through the whole process!
Veterans United had patience with my family as we navigated the road to home ownership and immediately picked up where we left off after our initial difficulties. I am extremely satisfied with our experience.
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When it comes to financial products for my home, I consult the Veterans United family. Their support of my family is unparalleled in accuracy, efficiency, and professionalism.
The whole team was great to work with. Thanks you all!
Veterans United has been a pleasure to work with. I am still in awe at how smooth the process has been. Starting from my home loan consultant Mr. Brian Schmidt, who made this process possible to my talented home loan team. This organization is a true blessing. The ability to be able to keep track of the status of your loan online, professionals with military background and knowledge is an added plus.
Veterans United really cares about their clients. James and Ashley answered all of our questions to make sure all of our needs were met.
Quick,Easy process. Team was always available when we had questions.
I had an outstanding experience with Veterans United for my IRRRL refinance loan! The entire process was seamless from start to finish, thanks to their knowledgeable and friendly team. They walked me through every step, answering all my questions with clarity and professionalism. The rates were excellent, and they moved everything along quickly, ensuring minimal hassle and maximum savings. Veterans United truly understands the needs of veterans, and they made me feel valued every step of the way. I couldn't recommend them more highly for a smooth, stress-free refinance experience!
