This was our third home and forth loan with Veterans United and we have had the best experience with them. We definitely recommend VU to all our friends.
I really enjoyed the setup of the website. We were able to get information and send documents with ease. We knew exactly what step we were on and what to expect. The loan team was always there with a quick answer for any and all questions we had.
Just like everything else VA associated, Veterans United is just as incompetent. I would have much rather gotten a conventional loan and avoided contact with my “loan team”.I do not want further contact from Veterans United for any reason moving forward.
Response from Veterans United
Hi Arthur,
I’m really sorry to hear that your experience left you feeling this way. That’s the opposite of what we hope for anyone who works with us — especially someone who served.
I hear you loud and clear on not wanting further contact, and we’ll absolutely respect that. If you ever change your mind or decide you’d like to talk through anything, our Client Advocate team is here to listen. You can always reach us at 1-800-212-5200 or ClientAdvocate@vu.com — but only if and when you’re ready.
This was a fun experience it was only stressful because I have a 2 year old and I’m sad I couldn’t leave a review specifically for Anna. My goodness that woman was amazing as well. Oh she’s the loan coordinator.
The entire team at Veteran United was in my corner from start to finish. Helpful friendly and patient. The home buying experience was like "Mr. Toad's Wild Ride" but the team at Veteran United kept me grounded and walked me thru everything. I would recommend them to any buyer!
Brian and Danielle (and the rest of the team that I did not get the pleasure to speak with directly) were so great! The whole process was so easy, and they made sure I understood everything along the way. As a first-time home buyer, I was pretty nervous that it was going to be a difficult and confusing process.
I would 10/10 recommend for anyone to use VA homes united and would use them again myself if I needed. They made the buying process as smooth as possible even giving the unique situation I had.
The process was fast and the experience was better with Veterans United since I was coming from a process with a lender who never gave me detailed information like my Veterans United loan officer did. 100% recommended.
Everyone was amazing really made this process good smooth. They were always answering my questions and my concerns. Me and my family appreciate all their hard work. Once again thank you all for your help
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Love the texting platform, it's easier to capture my attention on time sensitive matters
Our repeat business with Veterans United, specifically Moya Brown and her team, speaks volumes. Both experiences were outstanding, and we wouldn't hesitate to recommend them to anyone in need of a home loan.
VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.
My complete team Matt, Noelle, and Rynda, were always available to answer any questions or concerns I had during the buying process. Everything was as smooth as silk right up to the closing. Every T was crossed and every I was dotted. Very professional and they were exceptionally kind.
