Great group of people made our first home buying super easy. I'm honored to have worked with them all
Thank you Veterans United. The title says it all. Veterans united to help other veterans. You guys made it possible for us to get the home we wanted without a lot of hassle. Best experience so far. Again thanks
Derek Russell's team is the best. They were on top of the process throughout and were always available for questions that we had no matter how small or big. When we called, they would always get back to us in a matter of minutes not hours.
Great communication and very transparent with everything that was happening to complete the refinance!
Veterans United hands down the best to work with. They will take care of you throughout each step in the process. The team became an extended family and always welcome to my new home they help me and my family purchase.
Veterans United treated me with more respect for who I was and not how much money I had. They treated me as if I really was their only objective for the day, and they made me feel like I really could own my own home.
I left all comments above, no need to share with the world. I hope the company improves based off the information submitted. Thanks, Disappointed Disabled Veteran
Response from Veterans United
Hey Benjamin,
I’m really sorry to hear that your experience didn’t live up to your expectations, especially given the great things you heard about us from Mr. Johnson and his family. I can understand how frustrating it must’ve been to feel like you didn’t get the level of service you deserved, especially when it came to choosing the right loan terms and dealing with communication issues during such an important time.
It sounds like not being able to get a new loan estimate when you needed it and feeling stuck with an interest rate that didn’t align with your goals really added to the stress. I’m also sorry to hear about the issues with closing, especially with your loan officer being unavailable and delays with funding. That’s a frustrating way to end what should be an exciting process.
We'd love to look further into this, especially to see if there was more we could’ve done regarding your closing costs and interest rate options. Our Client Advocate team is here to help, so if you're open to chatting more, please reach out to us at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but don’t hesitate to reach out anytime.
Kyle and his team have serviced my last 4 home loan/refinances flawlessly!
I did my first VA loan with Kyle and his Team 3 years ago and this time it was no different. The customer service they provide is top notch.
Veterans United is a top notch pro-veteran and military family organization that is staffed by the most professional, proficient, and dedicated financial advisors and personnel in the industry. Continuously demonstrating an unwavering devotion to helping veterans, meeting the customers' financial real estate needs, and in making owning a new home a reality. Thank you for your continued support of our American Soldiers.
We are seriously grateful to VU for helping us through this process. This team made a potentially stressful time so much smoother for first time home buyers. This team made it possible for us to move into a home that we love! Thank you VU for taking care of your Veterans!
