Really good team to work with. Great communication and help along the process. Appreciate all the help.
Thank you very much to my entire team!
They kept me informed and are an "Awesome" team. Very easy to talk to on phone and always had time to explain things that I did not understand. Mr. Derek and Ms. Krista are just super people to work with. Thanks again for all you did for me and my wife. If I am ever in you alls area, I got to come by and take you all out to lunch. Best wishes, Robert Hamilton
Very poor customer service . Hard to believe they would treat other vets this bad .
Response from Veterans United
Hi Scott,
I’m really sorry to hear about your experience with us. It’s especially hard to hear that, as a veteran, you felt let down by our team. That’s not the kind of service we aim to provide, and I completely understand how disheartening this must have been for you.
My team remains available to learn more about what happened and see how we can make things right. If you’re willing, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you reach out after hours, we’ll get back to you as soon as possible.
There were several delsays due to the appraiser.
Response from Veterans United
Hi Jeff,
I’m really sorry to hear about your experience, especially with the delays caused by the appraiser. I can imagine how frustrating it must have been to deal with constant delays and feel like you weren’t getting clear answers along the way. That’s not the level of service we aim to provide, and I appreciate you bringing it to our attention.
We’ll be looking into your appraisal process to see how we can help avoid similar delays in the future. While Veterans United doesn’t have direct control over third-party providers, we know how important it is to work together to find solutions and keep the process moving for you. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how stressful it can be when unexpected delays pop up.
We’d love to dig deeper into what happened and address this as we are able. If you’re open to sharing further, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, but if you contact us outside of those hours, we’ll respond as soon as possible.
I was not prepared for the way I felt all through the process of buying my new home. I was a little worried and flustered at times but Veterans United and the team I was assigned to were great… they eased my mind throughout the process. thanks, Curtis, Leah and Logan.
Veterans United was very helpful. We stayed in contact and helped each other as much as we could from start to finish. Our first home buying process went smoothly and worked out very well for our family!
Great Supportive Dedicated Team of Professionals. Very Much Appreciated. Greatness.
Thank you Faith, Tiffany, Josh Daniel and all team members who helped me. Delores Rudd
Alex and his team did a great job and were much appreciated. They ensured and continue to that we are getting a fair rate. I won’t buy another home without going through veterans united thanks to the impression they made.
We fully recommend Tyler Dunn and his VU crew. We cannot believe how simple and quick our refinance went. Tyler kept us up to date every step of the way. He and his VU team are a true honor to their profession! Highly recommend Veterans United for your home mortgage and/or refinance needs.
Greg & Sue Lozier
U.S. Navy Veteran
Shelby, NC
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Outstanding
Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.
