I was excellent experience.
Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.
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From beginning to end, one of the best home buying experiences I’ve had. Everyone was friendly, helpful and great communication. I highly recommend any veteran to use their services.
It was really a great experience to have Alen Catic as my Transaction Coordinator. Interacting with him over the phone made me feel at ease and his laughter is genuine and contagious. Thanks so much for your hard work and for bringing my dreams to reality. Thanks to the entire VU family for everything.
The people and team are great wouldn’t change a single thing about them.The app on the other hand. Dog poo Why do I have to log in and authenticate every time I open the app? This defeats the purpose. Additionally I want to set up bi weekly payments. The listing only gives options for days of the week not the date itself. As a VA loan company I would expect to have the option to do it on the 1st and 15th. When the military gets paid.
Veterans United were excellent to work with. They were completely transparent and helpful throughout every step of the process.
Great customer service and quick responses to my every inquiry. Bobby and his team did an excellent job.
The very best experience that I have had in my home buying. Zach and his team were extremely helpful during this process and we are so delighted with his knowledge of the process to get this done in an expedient and professional manner. If I were to seek out another loan offer, the Veterans United would be my first choice. Thanks for all you do.
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Experience was great great ALL my team members were awesome experiences and kind GREAT JOB thank you
Josh Schultz is the absolute best, I wouldn’t have wanted anybody else to help me buy my first or any other home for as a matter of fact.
Daniel Perry and Joe Hooker were very professional and easy to work with. This was our first time financing a home, and these two guys answered a lot of questions from me and were glad to do so. I like the fact that when I called, I always got Joe or Daniel and not some machine. They made it easy for me. Outstanding people.
Highly recommend Veterans United for the home buying process! They were with me every step and had no problem explaining everything. Long story short, was supposed to close on one house but had to rescind the offer and start the shopping process all over again. The whole team kept checking on me and were very supportive through the whole ordeal.
On the Monterey side of things that was promise to me I did not get and nothing was explain to me
Response from Veterans United
Hi Timmy,
I’m sorry to hear that what you were promised didn’t match what you experienced, and that things weren’t explained clearly along the way. That kind of confusion can be very frustrating, and I regret that this was the impression you were left with.
Should you want to discuss further, I’d be glad to make time for a call. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
