Karol is such an amazing Loan Officer. Went above and beyond to ensure I was taken care of.
I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.
Joseph and his team (Alyssa, Allie, & Mikela) were outstanding from beginning to end. The calls, follow ups and MyVU user experience made this transaction seamless. Thank you to VU and the team.
Ready to see for yourself?
Experience first-hand why 377,653 homeowners give us a perfect score!
All of loan officers were very helpful everything went smoothly Stacey and Sean are top notch! We appreciate all your help!
Taylor and his team were great throughout the whole process. Thanks to this team I had a stress free closing experience. Thank you!
My wife and I worked with Veterans United to purchase our first home and really can't say enough good things about it. They are knowledgeable, personable, patient, and incredibly generous with their time. They answered every question and explained every form and every part of the process clearly and thoroughly. Buying a home is challenging, but working with Veterans United made it as painless and straightforward as possible. We highly recommend them!
Process was smooth and efficient and communication was superb !!!
There are to many people involved in VU's loan process. I spoke to a loan officer, a concierge, 3 different insurance people tried to contact me, and had a loan Coordinator. I would have preferred a single point of contact.
At one point I was on the phone with my loan coordinator and had another call from a VU number.
The buying of the home, was GREAT. The problem I am having has nothing to do with VA United. 4 day after the purchase I still have no water. I LOVE you all. ALWAYS.
Exceptional service and personal attention throughout the process. I began my home purchase process over two years ago and the support has been fantastic every step of the way. Absolutely thrilled with the team at VU!
Very seamless and super easy to access all documents and easy to keep up with the to-do’s list. The people were super nice and very helpful!
Veterans United Home Loans was absolutely the best decision I have made. The team I worked with was phenomenal and always more than accommodating to my requests and strange work hours. They were there to reassure me at all time when the daunting reality of home buying got the best of me occasionally. Always timely and always a pleasure to talk to. Every person that worked with me was very friendly, compassionate, and positive. I could tell they were hard workers and had a love for what they do.
Ashley Tasco is very professional, patient and easy to work with. Cannot say enough positive things about Ashley, very appreciative of her guidance throughout the entire process.
Great Loan Officer who I'd give 5 stars and no complaints about. The Concierge Chris is useless and his mind is all over the place.
Response from Veterans United
Hey Michael,
I really appreciate you taking the time to share this feedback. I’m glad to hear your loan officer made such a positive impression, but I’m sorry the rest of your experience didn’t match that same level of service.
It’s frustrating when communication feels disorganized or unhelpful, especially during a process that should feel guided and supported from start to finish. You deserve a consistent experience across every part of the team, and I’m sorry that wasn’t the case here.
I’d like the opportunity to learn more about what happened and see where we can improve. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
