Awesome
From the beginning, every representative at every stage was unbelievably attentive. From helping me work out things on my credit report to closing day. I never thought it was possible for me to own a home of my own, but they gave me the tools and the confidence to keep moving forward! I am grateful for all of their hard work.
Brandon Vair is the 10-plus in our book. Not only did he answer our lengthy questions, but he politely and kindly put our minds at ease for this life-commitment to a home!! I would wholeheartedly recommend him for any "stage of life" person buying a home. To say the least, this was a most complex Loan Application and he was a fine teacher!! He is educated, patient, kind and enthusiastic. It was an absolute pleasure to have him in our corner at this late stage of closing documents. Brandon, thank you so very much!!! Sharyn Jones and Eric Miles
Communication between underwriters and loan officers seem poor.
Underwriters seem to require arbitrary documentation.
Response from Veterans United
Hi Michael,
I’m sorry this was your experience. When communication feels disconnected and documentation requests seem unclear or unnecessary, it can be frustrating and time-consuming. That’s not how the process should feel, and I appreciate you sharing this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and look into what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Fahad was extremely professional and provided outstanding customer service plus he was always available to address all our questions and concerns
I really enjoy the experience love and professionalism veteran United loan team if I had to refer this to anyone or anybody almost definitely refer veteran United loan services to anyone who looking for a great loan service and great loan needs especially like to get things out too Nate Alexander and my realtor Mr English better known as Lee thank you all so much I truly enjoy this experience
From start to close the team that was assigned to me was very patient and encouraging and always understood the situation that I was in with my wife in the end it was 10 out of 10 would recommend and use again for another loan
I honestly thought going in to this it would be over whelming but our lean team was amazing and helped us through every step. If you need a little extra help getting credit where it needs to be they will help you figure out what to do.
Veterans United made our home buying experience as painless as possible! I have heard horror stories from people who have used other financial institutions and was expecting at least a little bit of push-back, but there was none! Thank you to everyone who helped my wife and I get into our first home!
Ready to see for yourself?
Experience first-hand why 367,951 homeowners give us a perfect score!
There is no question that Jason Lacey and his team are on the spot. They are knowledgeable, service oriented and very committed to doing the best for the customer.
Everyone at Veterans United has been so helpful and informative. If it wasn't for all the help that I received from Jan Brown, Hunter Hukari, Sarah Barba, Brie Flippin and Taylor Sigmund I would not have been able to purchase this wonderful house. I will recommend this company and team to all my friends and family!!! They are the BEST!!! I have nothing negative to say about Veterans United!
Evan and Amanda were awesome to work with!
I really enjoyed the setup of the website. We were able to get information and send documents with ease. We knew exactly what step we were on and what to expect. The loan team was always there with a quick answer for any and all questions we had.
Quick, knowledgeable, and caring. That’s the employees that work here. Highly recommend!
Kevin Reichert was excellent to work with.
Brian Nelson, Mason Radcliff, and Joedi Herzog made for an excellent team! Well coordinated, goal oriented, family friendly, client focused, hasty diligence? They have it all! Each individual is outstanding and caring. They have made this process both seamless and painless. As an added bonus, my wife and I have made 3 great new friends through all of this and whenever we are ready to move again, I will be giving them a call! Outstanding! 100/10 for all of these fine people!
