All included in my loan process were fantastic.
I could have never gotten through the home buying process without the veterans united team because this was one of the most stressful things I've ever done. Rachel and her team made all the difference. Thank you for my new beautiful home!
Outstanding, they told me what I needed to get together for them to process everything, they helped me all along the process and were extremely helpful. Both Celina and Sheila went above and beyond to answer questions and explain things to me when I asked. They are both gems.
Brice was my go to contact for everything! I appreciated his efficiency in reaching back out quickly every time a question popped up. He reassured me from the beginning that we can get the financing with my husband fresh out of the army when other lenders advised they couldn’t due to starting a new career. Brice has my business on every home purchase I have as long as he’s available!
Veterans United is where you'll find your satisfaction in getting a home loan.
From returning from a remote tour and retiring soon after, Rett and his team ensured we got our home from start to finish quickly. Nothing but great things to say about the VU Team. As first time homebuyers the team answered all of our questions and guided us every step of the way. We couldn’t have done it without them. They were total rock stars and helped us have a place to call home.
Best team I have worked with PERIOD. They went above and beyond for us. They replied fast and accurately for each question and request. Basically they should be running VU from start to finish. I have added my entire team to my Christmas card list!
The team I worked with was professional and followed up on all my questions and concerns very promptly. They took their time to guide me through this whole process. I truly value the friendship I developed with this Team during my loan experience.
We can't thank you enough for all the work you all have done in the past year to help us achieve this. It is very crazy in the market right now and VU made this whole process easy for us. Every step of the way, we we're given direction and information that lead us down the path where we are now. I have been under a lot of stress with all that is going on in my life as it is, and not having to deal with issues related to purchasing this house went a long way for us. More than most will know. My thanks for all the hard work and effort put in to help us accomplish our goals. Thank you all from the bottom of our hearts
Unlike other mortgage companies VU did what they said they would do from the beginning. That goes a long way in my book.I highly recommend VU to anyone looking for an honest,easy to work mortgage co. A. Arispe
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Tyler and the team were great and made our first home buying experience as stress free as it could be! I recommend to any veteran or anyone using a VA loan.
Our loan officer Kathy Weston was the best. She answered all our questions,help me learn a lot about keeping our credit in good. I enjoyed working with her, y'all have a good employee .We love are house thanks so much Effie and William Frederick.
The team had poor communication. There was a lot of finger pointing. It was always well Celina said but when asked Celina never knew what I was talking about. Due to my experience, I would never recommend Veterans United to anyone.
Response from Veterans United
Hi Dorian,
I’m really sorry to hear about your experience. It sounds like the communication on our end caused a lot of frustration, and I understand how disappointing it must have been to feel like you were getting the runaround. That’s not the kind of service we want anyone to experience.
My team here would appreciate the opportunity to learn more and see what we can do to address this with the team. If you’re open to chatting, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as possible.
My team did exceptionally well dealing with everything and they took the lead and went to work and dealt with everything head on and the closing they work to get the best deal they could
Wonderful and tentative staff, very quick to respond to selling agent and title agency.
