I cannot say enough good things about Veteran's United. The whole team was fantastic, but I have to specifically shout out Scott Finklang. He worked so hard to make sure that everything we needed was provided and taken care of.
This process took a full year from the time we started the application to our closing date. While we had some early set backs, there were many delays caused by poor, or no, communication from the "team." We were consistently told different numbers and our closing costs went from $3,000 to $15,000. The downpayment was supposed to be 3% and ended at 13% by closing. No one seemed to know what was supposed to happened and in the middle the loan officer changed, causing more delays. Nothing we were told at the start remained the same. If we were not looking at homelessness if the loan wasn't closed on, we would have found a better option. This was the absolute, worst experience we have ever had.
Response from Veterans United
Hi Jenavie,
I’m really sorry to hear how stressful and drawn-out your homebuying process was. Taking a full year, facing shifting costs, and dealing with miscommunication along the way would be frustrating for anyone, and I can only imagine the worry it caused when you were depending on things coming together to avoid a housing gap. That’s not the kind of experience I want for any of our borrowers, and I regret that we fell short for you.
I’d like to better understand what happened here so your concerns are fully heard. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Veterans United communicated well through my entire process. I’d choose them every time.
Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.
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It was really a great experience to have Alen Catic as my Transaction Coordinator. Interacting with him over the phone made me feel at ease and his laughter is genuine and contagious. Thanks so much for your hard work and for bringing my dreams to reality. Thanks to the entire VU family for everything.
Very easy and helpful
Everyone at Veterans United is great. They walked me through the whole process and made it smooth.
Awesome experience!!
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Landon and Logan done an outstanding job
Daniel Perry and Joe Hooker were very professional and easy to work with. This was our first time financing a home, and these two guys answered a lot of questions from me and were glad to do so. I like the fact that when I called, I always got Joe or Daniel and not some machine. They made it easy for me. Outstanding people.
Ryan Mason is hands down the BEST person we could have worked with while making big decisions for our family. If we could, we would recommend him to anyone & everyone. Ryan makes the entire experience feel like talking with a close friend & not just someone from an office. We hope to always work with him as he has set the highest standard. Thank you so much Ryan. We appreciate you!
Everyone was so professional and genuine This process was new to me as this was my first home buying experience and it was perfect! I would highly recommend!
