Very simplified and easy process. All Loan team members were friendly and available to answer all my questions and kept me informed along the way.
Jaimie and her team were great! All our questions got answered quickly and they were there to guide us through every step of the home buying process.
I just got a phone call from you guys asking me how everything went and that poor guy got an earful from me
Response from Veterans United
Hi John, I am sorry to hear about your frustrations and do understand your apprehension.
We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out.
We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand that preparing you for settlement is part of our commitment to excellent service. We know there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. Our Client Advocate team will be researching your comments and will work alongside our teams to discover what may prevent a similar experience in the future.
My loan officer Sam Yoo and his team of experts make my buying experience smooth from start to finish. I was referred to Sam by another veteran who also was completely satisfied with Sam's efforts towards helping veterans. Top notch load office.
I am so grateful for Veterans United Home Loans and the team I was assigned for helping me purchase my home! I never felt alone and had so much support from everyone, thank you so so so much!!
The team I was provided my home buying extremely painless; I never felt stressed at any time during the experience. My team was always available for questions, and would provide timely responses to me, as a first time home buyer.
I have purchased once and refinanced twice with Veterans United and every time the process is simple, stress free, professional. My loan officer Mike Lyman and his team always do an outstanding job.
They were easy to work with and communicated well!
Karol Hart was absolutely amazing from the start. She made the process easy and answered all questions within reasonable time frames, often at weird times. Would definitely recommend her and Veterans United. Also a big thank you to Melissa Hodges as well who helped throughout the process as well. Both deserve praise and appreciation. Thank you again.
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Veterans United is the way to go if you're a Veteran and looking to buy a home. Nick Holman and his team were wonderful to work with. Rebecca Fowler was our Transaction Coordinator and she made sure everything ran smoothly and we closed on our home a week early.
I recommend Veteran's United. I never really heard of them before this, but just like their Rob Riggle commercials, they were a pleasant surprise. The team I worked with was very responsive at every step of the way. My loan was given an excellent interest rate. During my process of buying a home we did hit a road block with the appraisal where it came in significantly lower than expected, I was provided excellent instruction on how to handle this by the team I worked with from every member, whether it be the loan team or their recommended Realtor, and it did result in an increase in the value of the home.I hope if you select them you feel as informed and confident through the process as I was with Daniel Perry Bailey Baker, and Dan Hamel.
Definitely the way to go .
