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I feel like I had a great team that cares about their veterans and I would 100% recommend to others who struggle and or don’t know where to start.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Very helpful every step of the way!
I will be glad to recommend this team to anyone.
I was amazed at how easy this home buying experience went like a well oiled machine operated by such a wonderful Veterans United VA Home Loans team. They are the top-notch elite group of advisors, coworkers, and fellowship brothers and sisters. It has been 42 years since buying our first home and we were scared but the A Team guided us through it very smoothly.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
I don’t know what to say just not much more. Can he did a great job on both times and like I said, look forward to working with you again. You are really good at explaining everything follow up. Thank you.
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In the home buying process I wouldn’t recommend a veteran look anywhere else other than Veterans United. Every facet of the home buying experience has been covered entirely and thorough explanations of each step involved are provided even when not asked. Veterans United truly has the best interest of the veteran in mind!
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
