Kris was very responsive to our questions and concerns, replies were swift. Kris understood when things got a little stressful and was able to help talk us through it all. Ca
Fantastic team, wonderful to work with!!
This was my second VA home loan. My first VA loan experience was a nightmare. The lender was completely disorganized and obstacles were constantly popping up. After waiting at the title company for hours, we just barely closed on our home in time to avoid a severe storm. I was a little hesitant to work with a large company like Veterans United, but Bryan and the team at VU showed me that even though Veterans United is a busy company, they still put their clients first. There isn't a single negative thing I can think of. Bravo Zulu Victor Uniform!
Felt like I was lied to by craig on more than one occasion as was not called to go over closing docs as shari stated craig would. Was always hard to get a hold of as well.
Response from Veterans United
Hi Raul,
I'm sorry to hear you felt misled and had a difficult time getting in touch with your loan team. I understand how frustrating it must have been not to receive the call you were expecting before closing. I'd appreciate the chance to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Cory and his partner, Den
Then entire process was relatively painless. The team handled our concerns quickly and professionally, all in all an excellent experience.
Veterans United was amazing throughout the home buying process! Tyson Smith and his team were there to answer all my questions as a first time home buyer and helped me every step of the way. I would highly recommend them to any friend or family member looking to purchase a home!
Great customer service.
Jake Force was amazing and I would recommend him to anyone.
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The whole team was exceptional...they were all very professional, knowledgeable, helpful and courteous
I would recommend them if you’re buying a home for the first time. They’re great at streamlining the process and making things very easy. but if this is your second home and you’re familiar with the home buying process. You can definitely shop around and look at better rates.
Austin and the rest of the team worked hard to get us into our forever home! As first time homebuyers they made this process very easy for us! Thank you!
Working with Josh and his team of Tony and Billy was such a satisfying experience. Their knowledge of everything was welcomed. It could not have been an easier process. They were always available with our questions and always had the answer for us. We would recommend United Veterans Home Loans to any veteran and family. We are very grateful and blessed to have had them to help us to purchase our new home and start the next journey in our life!!
Everything went so smooth and they definitely know what they are doing . Every interaction with them was pleasent and they answered every question I had
Everything was great, the app and document uploading portals were very user friendly and made the process much easier than I’ve experienced with other lenders.
VU took great care of me. They made the process simple and smooth and kept me informed at all times. My loan officer and my underwriter (Chase L and Sarah L) were absolutely top-notch.
