The process was a great experience and I am happy I was able to go through it with such professional staff.
Some of the team we worked with we appreciated. However, on the whole, our home buying experience was not smooth.
1) Failure to find an agent in the area we requested.
2) When we gave them a new address, it took a long time to get the correct offer letter.
3) We told them multiple times we wanted to put money down on our new home. They kept the loan amount the same. This felt like a dishonest practice that they were trying to make money off us with a higher loan amount. Versus putting money on our home and taking a lower loan amount. We communicated this desire multiple times and it was not heard or adjusted. When we finally made it to our closing date, the wrong loan amount was on all our documents and delayed our closing.
I would highly recommend Veteran's United to all other veterans for a mortgage. Everyone in my team was diligent and worked hard to ensure my wife and I could get our home as quickly and efficiently as possible. They will explain things to you in a way that will be easy to understand.
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Ellen, seemed that she was not at all concerned about what was going on, and Stressed my wife and I out when trying to close.
We really could not achieve what we have without all the folks over at Veterans United.
My only complaint with Veterans United is that they will not be servicing my loan. I knew this upfront and in no way detracted from my very high satisfaction of working with Veterans United.
My experience with Veterans United was AMAZING. Working with Veterans United made the process go smoothly because of our amazing “A” Team we had to help us through our home buying process. I rate Veterans United with a perfect 10. Thanks again to our “A” Team Nyk, Stephanie, Sara, and Kylie😊.
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Excellent customer service and help during all phases of loan process.
I loved working with Veterans United. They made the home buying process effortless. Very professional team of specialist. I will definitely use them again if I need to change locations.
Veterans united are a great team that guided me through the process, answered any questions I had, and really helped far beyond my expectations.
Very positive experience from beginning to end. I purchased a home that was for sale by owner so I had more direct interaction with them and they were always very responsive and eager to asssit.
The entire team at Veterans United is dedicated to making the home buying process simple and without stress for the Veteran and his family. We appreciate each member of the team for the help that they provide
