Kris Ball and his team are superb!
Great team to work with! I appreciate everyone for making the home buying process easy (D.K., Andrea, Billy, and Erica). I will continue to use VU for any future home purchases.Additionally, the gift VU sent was perfect!!!
Dealing with veterans unites made the whole process so easy for buying our first home I couldn't imagine any other way. But my team on the other hand wasn't on top of talking back there were times I didn't get responses back for day's or even at all. My team also wasn't paying attention Like they should have at the end they had multiple other inspections that pushed out closing date back because they didn't pay attention it was a hassle. But overall I would go through them again.
Response from Veterans United
Hi Jonathan,
Thank you for sharing your experience with us. I’m glad to hear that, overall, the process of buying your first home was a positive one. But I’m really sorry to hear about the communication issues and the delays you faced along the way.
It’s definitely frustrating when you’re left waiting for responses or when important details get overlooked, especially when you’re so close to the finish line. That’s not the experience we want our homebuyers to have, and I apologize that we didn’t hit the mark in these areas.
We’d love to dive into what happened with your loan file so we can learn from this and make sure we’re doing better for future homebuyers. If you’re open to chatting more about it, please reach out to our Client Advocate team at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever is convenient for you.
Thanks again for choosing Veterans United. We appreciate the trust you placed in us and would love the opportunity to earn it again in the future.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
In my opinion the entire team was remarkable. We would use them again.We were so pleasantly surprised when we got the package from them.
Working with Veterans United made the purchase of my first home an incredibly enjoyable and stress-free experience. I am deeply grateful for their assistance in helping me and my family secure our new home.
You guys did well…might suggest squaring away your appraisers but you did good.
We absolutely enjoyed the whole team and the process was a breeze because of them. We hope to not move again, but we will definitely recommend VU
I was at ease throughout the entire process. I was instructed to provide, verify, and disclose various types of administrative information, in support the home loan application process. I was very impress with the oversite, planning and transprency of the next stage of actions to occur. I can not stress enough that being at ease, and comfortable throughout the home loan application / purchasing process is invaluable. Thank you Tim Tallis and team for making another dream of home buying a reality. You will always be recommended or referred by me with enthusiasm. Phenomenal Job!Respectfully,Charles White
Every thing was perfect
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
Everyone was great to work with just a hiccup that delayed our finalizing our buying of our house
Amazing and extremely helpful
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This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
I was kept informed the whole way through.
Can’t think of anything else to add. Could not be more pleased. Thanks guys!
