Easy to work with, informative, and works great for veterans.
Christopher was outstanding and made this seamless. It went exactly as planned.
Kelly Foote and her team did an excellent job. Things were done quick and we were treated like family. Everything was explained clearly and they helped us feel at ease through this process.
Your team was amazing and got me through my first house purchased. I also appreciate all you guys hard work and making me understand how easy this process was again thank you.
Nicole Barber was so incredible. She answered calls for us even though we were in Alaska and there was a huge time difference. She was personable and friendly and super knowledgeable. Very grateful we got to work with her. She helped so much on the home buying process.
Great! Charlie is great. Made the process easy and understandable.
Very professional, yet friendly. Matt and his team were able to assist us and explain everything to us so we could comprehend the home buying process.
Veteran’s United has provided the best rates and services for home purchases and refinancing available. I’ve appreciated their honesty and quick responses to questions that make the process go smoothly and expeditiously.
Easiest process I have ever been a part of. With this being one of the biggest decision, I was nervous about the whole process. Everything went so smoothly, I was impressed with everyone that I worked with at VHL.
Zach and his team were tremendously helpful and made the buying experience seamless.
I have to go half score this time. No one once told me Hey turn off your auto pay or your gonna have to wait weeks for your mortgage check. I would have thought the company who owns the autopay could also stop it seeing that there the ones who also did the refinance.
Response from Veterans United
Hi Joshua,
I’m really sorry for the frustration you ran into here. Not being told to turn off autopay and then having to wait weeks for a refund is understandably upsetting, especially during a refinance when timing and clarity matter so much.
I can see why you’d expect that to be handled or at least clearly communicated, and it’s disappointing that didn’t happen. Situations like this should be explained upfront so there are no surprises.
I’d like the opportunity to look into what happened and help get you some clarity. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I couldn’t have asked for a better team for my first home-buying experience. Veterans United was efficient, knowledgeable, and made the entire process feel smooth and manageable. As a first-time homebuyer, I had a lot of questions and moments of uncertainty, but the team was always patient, responsive, and willing to explain everything in a way that made sense.They kept me informed every step of the way, provided clear expectations, and worked quickly to keep things moving without feeling rushed or overwhelming. I truly felt supported throughout the entire journey, from pre-approval to closing day.I’m incredibly grateful for their professionalism, communication, and dedication. I would absolutely recommend Veterans United to anyone, especially fellow veterans or first-time buyers, looking for an stress-free and positive home-buying experience.
Jared and Bri went above and beyond for me as a first time homebuyer. All my questions went answered quickly and thoroughly and I loved how easy it was to get in touch with my team.
Greg Wiele was great right out the gate. Transparent, polite, honest and professional.
Derek and his team are extremely helpful, patient and quick with response as well as getting things done. Wouldn’t choose anyone else for home buying and refinancing needs.
——Nick
My experience with Veterans United warrants a well written appreciation letter that is currently being drawn up. Thank you V.U.
Mirza was such a great help and awesome to work with, he made the process much easier. Thank you!
Ama and I truly cannot say enough good things about the Veterans United team. Their professionalism, care, and attention to detail stood out from the beginning. Ours was not a typical case — relocating from Ghana, navigating a non-resident spouse situation, and re-establishing a U.S. presence after some time away — yet they handled it with patience, clarity, and genuine commitment. We always felt that we were in capable hands.
