Andrea and her team were awesome. Their effort and professionalism they should us goes unmatched. The kept us informed every step of the way and were always a phone call away to assist us. One of the best customer service experiences we have had.
Karin was amazing to work with! She is great at keeping us up to date with all parts of this journey and any questions we had were answered fast and she always was happy to help . We appreciate all that she did for us and thank you so much!
Pleasure working with Mason and team yet again. Appreciate the continued support and am very grateful for the ChicagoLand care package!
I have recommended to my brother in-law Veterans United. So far, you all have been wonderful.
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Everyone was extremely helpful and knowledgeable. Although being out of the country and the bad weather created some challenges, overall, it was a very good experience.
The Veterans United team was amazing to work with. Everything went smooth. I had a lot of confidence they would help me through the process. I now have a home and VU made it possible. Thank you, my team was amazing to work with!
I can’t say enough great things about Chad at Veterans United. From start to finish, he was incredibly kind, understanding, and genuinely cared about making the home buying process as smooth as possible. He was always available whenever I had questions, and he took the time to explain everything clearly so I never felt lost or rushed.Chad was extremely knowledgeable and helped guide me through every step with confidence. Buying a house can be stressful, but he made the whole experience feel easy and manageable. I’m truly grateful for all his hard work and support, and I would absolutely recommend him to anyone looking to buy a home—especially other veterans.
Outstanding customer service
I thought overall urgency to my home loan was very poor and communication was bad.
Your people.Are very professional and on the ball with everything.I like the app and the things to-do list.Keeps me on track of what I need to get accomplished. Always A pleasure doing business with you
I only refinanced to pay off several bills. it's been 2 weeks and they’re still not paid.
Response from Veterans United
Hi Armon,
I’m really sorry you’re dealing with this. Refinancing to pay off bills should bring peace of mind, and I understand how frustrating it is to still see them unpaid two weeks later.
Processing times can vary, but you deserve clear answers. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into the status with you. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
They always kept me informed of what was going on throughout the whole process and even if I didn't really something they would always tell me to get something ready just in case it might have been needed later on. Well prepared.
Process was made easy by Joe and Gretchen. Everything progressed in a timely manner. They answered any questions I had quickly and made the whole process painless.
Veterans United gave me exceptional service. From my loan officer, Charles D to my concierge Julia, & Sara Rice, as well, my entire team was thoughtful, conscientious, friendly & professional. Each member of my team was highly competent & proficient, keeping me well-informed & were quick to respond to any questions or concerns.My team inspired my trust & confidence, especially important as this was my first experience applying for a home loan on my own. Charles began by thoroughly, patiently explaining every step of the process, which I greatly appreciated. He was always available to address & resolve my questions & concerns.My entire team made me feel special & valued, I don’t know how they do it, because I know they had other customers, yet they made me feel like I was their number one concern, always attentive to my needs.I highly recommend Veterans United, as their world-class customer service combined with their expertise as a VA-approved lender offering competitive rates makes them the best choice!
Scott and the whole team were amazing. Anytime I had any questions or needed extra clarification they were on it. They kept me in the loop and aware of everything going on every step of the way
Everyone was extremely helpful. I am very grateful to everyone that worked with me on my behalf.
