Great followup!
Billy was great!
My experience with Veterans United warrants a well written appreciation letter that is currently being drawn up. Thank you V.U.
The team definitely had my back and stayed in constant communication with me. Scott was amazing with his dedication to me, professionalism, communication and hard work.
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Wendy’s teams was great throughout the process and very responsive to any questions we had. Would recommend them to anyone and would use them again in the future!
Our loan officer worked hard to help us out, the underwriters and everyone involved with our home purchase were great as well!! Myself and my family greatly appreciate everyone's hard work getting us into our new home. Thank you all very much!!!
AMAZING! FAST! EFFICIENT! EASY! I had the best experience with VU! Great communication made it easy to understand my responsibilities as ive never bought a home before. The "to do" list made it easy to understand each step so i could quickly check off my list. MY VU team is very polite and professional. AMAZING EXPERIENCE! I will definitely be using them again!
Team Rob support me from the beginning to purchase my first home! I highly recommend Veterans United!Tito G
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Help was always there walked us through it all
Excellent experience!
Veterans United will always go above and beyond to make sure every service member/retiree/veteran is supported. You will never have the same comfort level, support needed, and quickness of underwriting to meet close deadlines from any other lender. You’re I no good hands with VU!
My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.
Great company! Very professional and walked me through the home buying process with ease !
Very communicative and helpful, able to answer any questions I had, or get me in touch with someone who could
They financed my loan. That was the good part. The web site is reasonably easy to use which is also good. Now for some minor nits. It would be nice to send feedback directly to the people I'm working and track it from the website rather than working almost exclusively through email. I found no way to comment on the TODO items or when I'd uploaded documents (except in a couple of instances). The worst part of the process is that communication was at times sporadic and the information around my closing date caused me to have hardship while in the process of traveling to my new location (i.e., my closing date was estimated but not finalized until 2 days before when my travel time to my new location was a minimum of 2 days with advanced planning needed). Further closing was pushed back from a Friday to a following Monday when the underwriters needed more information about something i had told them about two weeks prior. when I had a moving van I needed to turn in on Saturday. Delaying closing meant I had to unload the van into a storage unit and then take things over piecemeal in my vehicle after closing did happen. It might be better to have not setting a closing date until AFTER "cleared to close" was established. I was also asked to read and sign certain documents "right away or closing could be delayed" during times when I was busy driving halfway across the country in a vehicle.
Response from Veterans United
Hey Michele,
Thank you for taking the time to share such a detailed look at your experience. I’m glad to hear the website worked well for you and that the loan itself came together, but I’m really sorry for the parts of the process that made things harder than they needed to be. It shouldn’t feel difficult to give feedback, track what you’ve submitted, or know where things stand, and I can understand why relying mostly on email didn’t give you the clarity you were looking for.
I’m also really sorry for the confusion and back-and-forth around your closing date. Traveling, planning a move, and trying to coordinate everything on a tight timeline is already a lot, and the late updates and schedule changes clearly added unnecessary hardship. Being asked to review and sign documents while you were driving and then having to adjust your move because of timing issues is not the kind of experience I want any of our borrowers to have.
I’d really like the chance for my people to dig into the specifics you mentioned and better understand what contributed to all of that. If you’re open to talking, you can reach us anytime at 1-800-212-5200 or ClientAdvocate@vu.com. I appreciate you taking the time to explain what this felt like from your side, and would like to help if possible.
