This has been such an easy experience. My team was prompt with all issues and were able to help me understand the process a little better. I will definitely recommend Veterans United to any ex military I know.
This process was nothing but wonderful. Our loan officer and coordinator was stellar and had great communication and was able to get us to close a week earlier than expected. We also arrived to our home and our son had the most awesome package waiting for hin due to the Veterans United team actually treating us like we were a friend rather than a number.
Kelly Foote and her team did an excellent job. Things were done quick and we were treated like family. Everything was explained clearly and they helped us feel at ease through this process.
Easiest process I have ever been a part of. With this being one of the biggest decision, I was nervous about the whole process. Everything went so smoothly, I was impressed with everyone that I worked with at VHL.
Brian Nelson, Samantha Bowman, & Andrew Carter are the absolute best!! Please reward them for going above and beyond all expectations! They make you feel like you're their only concern and as if you're family! Greatest experience by far!
Lindsey and the entire VU team were supportive, responsive and amazing throughout our entire buying process - start to finish!
Overall, the loan process itself was relatively smooth and straightforward. Most steps were handled efficiently, and the application process was easy to navigate.However, our experience with the assigned loan coordinator, Samantha Villaire, was extremely frustrating and ultimately the most challenging part of the entire process. Communication was consistently lacking, with long periods of no response and little to no guidance when we had questions or needed clarification. This left us feeling uncertain and unsupported throughout much of the loan timeline.The lack of communication became especially concerning as we approached closing. From start to finish, we were never given a clear understanding of where we stood in the process, and we did not receive meaningful updates until the day before we were cleared to close.Fortunately, another loan officer, Emily Hunkins, stepped in during the final stage while our original loan officer was on vacation. Her responsiveness and willingness to help made a significant difference and ultimately helped us get across the finish line.While the overall loan process was manageable, the communication issues we experienced with the loan coordinator made what should have been a straightforward experience far more stressful than necessary.
Response from Veterans United
Hi Russell,
Thank you for taking the time to share such a detailed review. I’m glad to hear parts of the loan process felt smooth and easy to navigate, but I’m really sorry for the frustration and uncertainty you experienced along the way.
Lack of communication, especially during something as important as buying a home, can make the process feel much more stressful than it should be. Not having clear updates or a sense of where things stand leading up to closing is understandably concerning, and I’m sorry that was your experience. I do appreciate you recognizing Emily for stepping in and helping at the finish line. That kind of support should be consistent throughout the entire process.
Your feedback is important, and I’d really like the opportunity to look more closely at what happened here. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through your experience.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
My experience with Veterans United warrants a well written appreciation letter that is currently being drawn up. Thank you V.U.
Pleasant to deal with and easy process
The process was quick, easy, and painless. My loan officer walked me through every step and explained it to me, Barney style. She linked me with every service I would need, which made the process very easy. She helped me through everything that came up. I recommend 10/10!
I am profoundly grateful to Veterans United and especially to Tori Thomas for guiding me through the home loan process. Tori was outstanding—truly a standout professional who was always on top of every detail, ensuring I understood what needed to be done on my end and taking care of everything on hers. Her dedication and proactive communication made the entire experience smooth and stress-free. Because of her, I always felt confident and well-supported. If anyone asked me about my experience, I would wholeheartedly recommend Veterans United, not just for their excellent service but for exceptional team members like Tori who make all the difference.
I had an excellent experience working with Matthew at Veterans United, my real estate agent Leanne, and the rest of the team including Tre and Abby. From start to finish, they made what can be a stressful and overwhelming process feel smooth, organized, and manageable.Matthew was incredibly responsive, knowledgeable, and patient. He took the time to explain every step of the lending process in a way that actually made sense, which gave me a lot of confidence throughout. He stayed on top of everything and made sure there were no surprises.Leanne was just as amazing. She was attentive, proactive, and truly had my best interest at heart. Whether it was scheduling showings, navigating negotiations, or making sure details didn’t slip through the cracks, she handled everything with professionalism and care. I never felt rushed or pressured, just supported.Tre and Abby were also a big part of keeping everything on track behind the scenes. Their communication, follow-up, and attention to detail helped keep the process moving forward without delays, which made a huge difference.Overall, this team worked seamlessly together. Communication was clear, timelines were met, and I always felt like I was in good hands. I highly recommend them to anyone looking for a smooth and well-supported homebuying experience.
