Julia, my Loan Coordinator was available by phone or text to answer questions and on the few occasions she was unable to answer my call, I received a call back within the hour.
She made the process extremely easy. Julia's customer service far exceeded any I have ever experienced.
Veterans take note: This is the place to go for a VA loan.
Veterans United provided me a clear and concise mortgage experience. Each staff that I worked with was an expert in their area of responsibility. I would work with them again if another opportunity presented itself.
I have now purchased two homes through Veterans United and both times it has been a pleasant and painless experience. They are so personable and even sent my son a gift for his surgery. Matt was ALWAYS available and responsive throughout my experience. I highly recommend him. He has done a wonderful job.
If you're a Veteran definitely go with Veterans United. I wouldn't go any other way.
Veteran United team is very knowledgeable and help me every step of my home buying process to moving. Marianne Martinez provided awesome Concierge services, Kate Humbree, Loan Coordinator, very proactive, kept us on track every step of the way with loan process. Great Experience!
My loan specialist , Shannon Colling is in desparte need of additional training,
Response from Veterans United
Hi Frank, thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
The home refinance process was easy and painless. Devin and Derrick were professional, knowledgeable, & ensured I knew what was going on every step of the way. Veterans United is a great company and I highly recommend!
We loved working with Veterans United. Mr. Aaron Brooks was absolutely amazing and gave us great advice to help us throughout the loan process. I would highly recommend
Overall Veterans United went above and beyond my expectations. I am extremely pleased with the timeliness and follow up with the team. They made the whole home buying process really painless. I would highly recommend their services to any Veteran looking to purchase a home.
I've been very impressed loan experience with Veterans United and how streamlined the communications process is and the level of communications from the loan team. I can't imagine going with any other loan company for a future VA loan.
