Everyone through the entire process of helping me find and purchase a home quickly was excellent thank you veterans united
Best regards
Joseph Minniti
I will never use veterans united again. Any issues we ran into during the appraisal (which is really an inspection because they make stipulations about what you have to have in the house, not just what the house is worth), we were never offered solutions or other options we may have. The entire time it just felt like they didn’t actually care about our loan or closing on the house. We were initially set to close 6 weeks from the time we made an offer. We didn’t close for another almost 8 weeks after the first 6 weeks with very little communication from them during that extension. We felt like an inconvenience to them. We will not ever go through VU or recommend them to anyone again.
Response from Veterans United
Hi Maggie,
Thank you for taking the time to share your experience. I'm truly sorry to hear you left the process feeling unsupported and that communication during your closing timeline didn't meet your expectations. I understand how discouraging that must have been, especially after such a significant delay.
I also understand your concerns about the VA appraisal. While the VA appraisal helps determine the home's value and confirms it meets the VA's Minimum Property Requirements, I recognize that the required repairs can sometimes feel unexpected and frustrating. I'm sorry you didn't feel you were given enough guidance or options along the way.
I'd appreciate the opportunity to learn more about your experience and review what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Ryley and his team were fantastic. I appreciated their courteous and professional support.
Overall this was an exceptional experience! Thank you to the entire team!
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Karol and her team were exceptional from the start. They made what we expected to be a daunting first home buying experience easy, leading us through every step of the loan process with top notch communication and clarity. The team was also very personable and made us feel like much more than just another client.
amazing great deals
Chris and Caytlin did an amazing job!
It was the best experience I ever had as a veteran and it was so easy Miss Tina said 30 days. It was 30 days thank y’all again recommend all my friends.
Helpful from start to signing. First conversation they gave me a pre approval letter that was good for a year. During the process of house hunting, each address I gave them they calculated what estimated payments would be for me. I appreciated the communication between my agent and lender. Uploading and signing documents was easy. I don't have any complaints.
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Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
I’m truly blessed to have found such a wonderful hard working, talented group to work with buying my forever home. All of you have been a huge stress relief throughout this whole adventure. Thank you so much, you make me want to do it again.
Thanks againWaymon Hubbard
