Vets Beware: More trouble than it's worth to float a loan with VU. Every time I turned around, it was " we need more proof of your bank account." A simple notice from my bank stating the routing number and account number wasn't enough, a blank check with both numbers displayed wasn't enough, and finally, an old, outdated statement was sufficient. They wanted proof I hadn't gotten another loan for the down payment. I had enough assets to pay cash for the house, which I provided proof of, but chose to go with a small mortgage for tax purposes. According to my realtor, it was very hard for him to get a response from them. After I received my first pre-closing documents, I had questions about some of the charges. No one would address them with me. Finally, I called the office manager, who resolved my issues. There are easier and less expensive ways to get a mortgage. Due your own diligence, I did not because I was a returning customer, which I later found out meant nothing. I will refinance once the rates make it worthwhile.
Response from Veterans United
Hey Randall,
I’m really sorry to hear how frustrating this experience was for you, especially as a returning customer. What you described with the repeated documentation requests and difficulty getting timely responses sounds exhausting, and I completely understand how that would leave you disappointed. That’s not the kind of experience we want for our borrowers.
I appreciate you taking the time to share such detailed feedback—it helps us see where we can do better. I’d like my client advocate team to have the chance to review your loan experience more closely and talk through what happened. If you’re open to that, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
Kenny and Matt complimented each other well, they both have details on each step as we progressed and remained positive throughout.
Every conversation was always a good conversation and informative. They took the stress out of the entire process!
Tyler and the team were so helpful throughout the whole process. Very kind and answered any and all questions we had.
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
Everyone at veterans united has been incredibly helpful and kind. words can't express the appreciation I have for the help and insight given to me throughout this entire process
Veterans United made home buying the absolute most easy purchase I've ever made. They are fast, efficient, and extremely friendly. I would recommend VU to any of my friends.
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Very grateful. The communication at times was lacking. (At times i felt as though I was just number).
The people I have worked with veterans United have been just absolutely wonderful they have taken care of every concern big or small I would highly recommend them to handle anyone's home loan.
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
Very fast and friendly. Andrew answered all my questions and was always available when I needed him. This is my second time usung veterans united.
