Jason and his team provided excellent communication, were friendly and respectful! It was an excellent experience and they were always ahead of everyone else in terms of readiness and paperwork.
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
As a first time homebuyer, I’ve never felt so left in the dark or misguided through a transaction, even down to the most simple of details for instance what money needs to be in a checking account and when? Response times grew long or went absent as we got closer to closing day. Loan estimates, origination fees, and cash to close kept changing right up until close only for the rate to need to go up to secure the close. The American dream has become predatory in this economy.
Response from Veterans United
Hey Darin,
Buying your first home should be an exciting milestone, and I'm sorry your experience left you feeling confused and unsupported. I understand how stressful it must have been to navigate changing loan costs and unanswered questions, especially as closing approached. Clear communication and guidance are so important throughout this process, and I'm disappointed we left you feeling otherwise. I'd appreciate the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
fantastic team
Great service, very kind and helpful and professional!! Thank you so much, Don and Jessica!!!
I cannot say enough incredible things about Jake, Mark, and the entire Veterans United team. From beginning to end, they provided an absolutely exceptional experience, and I genuinely could not have asked for a better team to guide me through purchasing my home.Buying a home is one of the biggest financial decisions a person can make, and navigating the VA loan process comes with its own unique challenges. Throughout it all, Jake and Mark demonstrated an outstanding level of professionalism, dedication, knowledge, and commitment to their clients.What truly sets this team apart is that they don’t just process loans — they genuinely care about the people behind them. They understand how much homeownership means to a veteran and treat that milestone with the importance and respect it deserves.Even when unexpected challenges arose throughout the purchasing process, I never lost confidence in the team handling my loan. Their dedication, attention to detail, and determination to get everything across the finish line made an enormous difference.Jake and Mark deserve recognition not only for the work they do, but for the standard of excellence they represent. Their entire team should be incredibly proud of the service they provide to veterans and their families.As a veteran, I have high expectations when it comes to professionalism, accountability, and dedication. This team represents those qualities at the highest level.To Jake, Mark, and everyone behind the scenes who helped make this possible: Thank you. You helped turn a major life goal into reality, and that is something I will never forget.I would recommend Veterans United, and specifically Jake and Mark’s team, without hesitation to any veteran looking to purchase a home.Five stars simply aren’t enough. This is the kind of team every homebuyer deserves to have in their corner.
Fantastic team of folks. Made the process fast and streamlined
Easy and stress free. Questions were quickly and clearly answered. The whole team was great.
Thank you so much for everything. Tom and his team knocked it out of the park
The loan team was great for my family. Friendly communications, engaged, and organized. Well understood our situation - retiring from the military and on the job hunt. Frustration with the VA home appraisal process, which complicated the sale, introduced stress and uncertainly. Causing multiple realtors to doubt and second guess future home buyers financing via the VA loan. A better communications or relationship bridge between the buyer, loan company, VA, and realtors could have helped. Instead our experience was much "it is what it is".
The overall experience from initial contact to closing was exceptional, the local team here is a pleasure to work with. Chris, Jennifer and Felicia are extremely professional and were timely with meeting our needs. Our expectations were exceeded and would gladly recommend this team as a top shelf mortgage service.
The challenges we had to overcome in my situation were probably more unique to my situation (off grid property in a remote area of a remote state) than deficiencies in Veterans United protocols. The good news is that VA financing is doable for off grid properties. You just have to be patient with the process.
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This is my second time using Veterans United and I actually reached out to Aaron to help us with this second loan. I was so impressed last time with his work 8 year ago and VU as a whole. This time, nothing changed. Aaron and his team took such good care of us and made sure we understood everything. Aaron and Sarah even ensured that the title company didn’t mess up any numbers. I would highly recommend VU and especially Aaron and his team to anyone. Thank you so much for making this easy, understandable and accurate once again!
We are thankful for all the hard work and professionalism of the team.
Brad worked so hard!! Thank you so much.
The staff and associates were very helpful and cooperative, however; the simple truth is the interest rates were not just high, they were ridiculously high and that ruins everything. I must refinance or I will never pay the loan off! The closing costs were too high for a VA loan, and the numerous inspection fees and associated costs added nothing to the capital, or the loan in general. That is mostly the fault of the state of Ohio and the VA loan associated and makes everything difficult. If I didn't need the home, I would have cancelled the loan completely.
Response from Veterans United
Hey Dean,
I'm glad to hear our team was helpful and supportive throughout the process, but I'm sorry the financial side of your experience left you feeling disappointed. I understand how discouraging it can be when interest rates, closing costs, and other expenses add up, especially when you're trying to make homeownership affordable. I appreciate you sharing your concerns and would welcome the opportunity to take a closer look at your experience and discuss any questions you may have about your loan. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
