Great service from Brian and Amanda. They simplified the VA refi-process for me and answered all of my questions.
The customer service overall is OUTSTANDING!
VA Home Loan Made Easy!
Everything was smooth & the team made sure all my questions were answered promptly.
Great team, very efficient! The app makes sending, receiving and signing documents easy.
Thank you!
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Smooth process, was kept in the loop the entire time. Very helpful, knowledgeable, and friendly. Highly recommended.
Lisa Durand was beyond exceptional. I truly believe if it was not for her, I would not have been able to close on my home. Lisa does more for her customers than most. She ensures the information is received in an orderly fashion and is extremely professional. She is a blessing and makes the buying experience so much better. I would recommend her to anyone and everyone.
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
Working with Britt and the team was a pleasure once again. Every part of the process was quick, smooth, and eaisy. VU reminds my first stop for any loan or refinance for good reason.
Easy most parts:)
Best mortgage experience I've ever had!
Morgan, Vince and Kathleen were GREAT! Super responsive and polite. Helped calm my anxiety and assured me that they'd do everything in their power to make sure that we were taken care of to the best of their ability.
After a bad experience right before closing, we were very skeptical, but this Team has now built our confidence again.
Thank you Veteran's United for the Superb Service.
We truly cannot thank you enough.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Justin was AMAZING throughout the entire process of my first home buying experience. He answered all my silly questions, reassured me when I was feeling not so confident, and overall just helped me so much to ensure my experience was smooth and easy. He was so kind and knowledgeable and I’m super thankful for all of his help!!!!
Tyler was fine. He tried but he was absent for a decent amount of time so I ended up working with Chris Hill. Chris was terrible, every conversation I had with him held a tone of condescension and arrogance. He was full of flattery and lip service but I did not feel once that he actually cared. He told me during one phone call "I dont care if we keep your business" additionally, talking with my realitor, Chris's attitude was similar talking with others as well. I Don't think he should be in a position where he deals with customers. Finally, underwriting took so long to start my file, we ended up closing 2 weeks after the initial closing date. The whole experience was very frustrating. Next time I mortgage a property I will not use this company.
