I would use these guys again
Jamie and the entire team was amazing! From my first conversation with Jamie, and ev ery step of the way through the process - the entire team exceeded my expectations. THANK YOU - it meant so much to us!
I really liked Annie a lot. She was a great coordinator. The reason I'm saying I would not recommend Veterans United is because I don't think that nationwide policies work well in rural areas. I feel that if we had sat down and talked with a local lender, we would have been more aware of a few things that hung us up. In a rural area, people need to have a local banker who has connections. I regret not going with our original planned lender. This purchase was much more difficult than any in the past. The other thing that bothered me was as a co-borrower, I am signing my name to a huge financial liability as well. Everything was always directed at the veteran, which I appreciate. However as a co-borrower, one can feel a little marginalized.
Response from Veterans United
Hi Samuel,
Thanks for taking the time to share your thoughts. I’m glad to hear you had a positive experience working with Annie—she really is great at what she does. That said, I’m sorry to hear you felt that parts of the process didn’t meet your expectations.
I can understand how working with a lender who’s more connected to your local area might seem like it could’ve been helpful, especially in a rural market. We do our best to provide personalized support no matter where our borrowers are, but I can see how you might feel that a local approach would have been more tailored.
I also want to acknowledge your feelings as a co-borrower. You’re absolutely right—signing onto such a major financial commitment is no small thing, and I’m sorry if you ever felt marginalized during the process. While we do have a strong focus on serving veterans, your role as a co-borrower is incredibly important, and I’ll be sure to pass this feedback along to our team.
If you’d like to chat more about your experience or share any additional details, my team would love to hear from you. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
Awesome job!!!
Thanks everyone!
Veterans United is awesome and my team was epic. I have a beautiful home thanks to them.
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
This is the perfect "Dream Team". Everyone works hand-in-hand. The website is safe because after you log in, you get a phone call with a one-time passcode to open the document. I also like the "docusign" forms because you automatically are guided through the areas of the document you have to sign.
You worked hard for us that we now have our home. Thanks for your guidance through all paperwork it made it easier.
Always there to answer my questions in a timely manner.
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This company is hands down some of the best people to work with.
Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)
