Underwriting was a complete pain. Will have to fight them about
My tax exempt status on property taxes. Their legal department thinks they determine my status..... not the state of Arizona. Just like I had to educate them on hauled water laws.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how frustrating this part of the process was for you. Underwriting can already feel overwhelming, and having to repeatedly explain details like your property tax status and hauled water situation only adds to that stress.
I understand how discouraging it must have been to feel like you had to advocate so strongly for information that’s specific to your state. Situations like these can sometimes require additional clarification, but that should come with clear communication and a sense that you’re being heard and supported throughout the process. It sounds like we missed that mark here.
If you’re open to it, please reach out so I can help. You can contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
My experience was quick and painless. Tyler and his team made the process easy and practically foolproof.
VA Home Loan Made Easy!
They went out their way to make sure this loan would happen. Making sure that all forms were put on to do list.
I have nothing but gratitude for the assistance I've received from Bert and all those who worked with him to help me along in purchasing my first home.
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Nathan and his team were outstanding to work with, and took care of me through a long drawn out homebuying process.
Shawn was on the ball, when i needed him he was there
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
This is my second time working with VU and they are just awesome! They truly care about you and want to make your home buying experience a great one! I absolutely recommend them!!
Working with the entire team was amazing. Everything was straight forward and easy to do.
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Experience first-hand why 364,879 homeowners give us a perfect score!
Working with Veterans United made this entire experience exceptional from beginning to end. Having someone dedicated to guiding me through every step took so much stress off my shoulders and turned what could have been overwhelming into something smooth and even enjoyable. They handled everything—from coordinating procedures and answering my countless questions to managing the details behind the scenes. They were always available, incredibly knowledgeable, and truly invested in helping me find the right home, not just any home..
Outstanding, friendly service by the entire team.
Excellent professional service and made the whole process so easy.
Brandon and his team were absolutely fantastic! When the seller needed to change the closing date, they made what could have been a complicated or stress-inducing process smooth and stress-free. Thanks for helping us get into our dream home to start the next chapter of our lives together!
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
We could not be happier with Bobby Moss and his team when it came to refinancing our mortgage with Veterans United. They were professional and made the entire process painless. If there were questions we had, they took the time to explain everything with kindness and patience. Emails were answered promptly and they were always available for a phone call if needed. We highly recommend them for anyone wishing to purchase or refinance a home.
Anna and Rachel have been awesome!
