This is our first time buying a home and the experience as a whole is stressful but Veterans United provided is with such an amazing team! Felt like we weren’t just another family buying a home to them, we were their focus. If there was a bump in the road they smoothed it out quickly and got us to the next step! Thank you so much!
Worked quick and kept us well informed. Very professional and satisfied with the process and outcome.
Prompt, paperwork was simple, great to work with
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
Ashley and her team were amazing, very responsive and even answered me on a weekend.
Brad and Julie both were very helpful. Any question I had was answered promptly. I definitely would recommend Veterans United to my friends
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Matthew and his crew were great and flexible it was a great experience
Maldonado and his team where more than amazing
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Danielle Genz was a pleasure to work with. She was available around the clock to help answer any questions, and truly made our first home buying experience a breeze.
Everything went well Thanks team.
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This have been a wonderful experience! Everything was so smooth. Such an amazing team. I definitely recommend using Veterans united.
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
Daren and crew were outstanding! Very straightforward and easy process, which was very refreshing given how cumbersome mortgage loans are normally.
I have nothing but good things to say about Veterans United! They made everything so quick and easy. We love our team and they were such a huge help with everything!
Closed on Refi 22 days ago and still a payoff account has not been paid off. No response to phone calls. Will have to contact my local Congressman Steven Horsford to help with this unsettled loan.
Response from Veterans United
Hi Bernardo,
Thank you for bringing this to my attention. I understand how concerning it would be to still see an outstanding payoff several weeks after closing, especially when you haven't been able to get the answers you're looking for. I'm sorry for the frustration and uncertainty this has caused.
I'd like the opportunity to look into what happened and help clarify where things stand. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can locate your information and review your concerns directly.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
