get rid of reed
Response from Veterans United
Hi Juan,
I’m really sorry to hear about your experience and I appreciate you taking the time to share your feedback. It’s important for us to know when we’re falling short so we can address it and improve. I’d really like to have our Client Advocate team take a closer look at what happened here and see if there’s anything more we can do to help.
If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to contact us anytime.
I was hesitant about VU at first. I felt that whenever I googled VA loans I was bombarded with VU advertising and that I would most likely have an okay at best experience. I was very wrong about that and I had an amazing experience with VU and I feel I owe that all to the amazing loan team I had the pleasure of working with. Anne Kuster was an absolute dream and got us to the finish line in record time (even with an ROV) and I already know who I will be contacting when it comes time to buy another home in the future. I cannot thank them enough for their commitment to their work, their knowledge, and their willingness to get you into a home.
I didn't know what to expect from this, my first home buying experience but the team at Veterans United erased any fears I had. They outlined the process and laid it out. All I had to do was what they had me do. I appreciated the advice given and the gentle nudges to keep me heading toward the finish line and we finally made it. I've got keys!
Veterans United Home Loans is the best finance company we ever used. We finance a home with we them and our loan officer John Schnurbusch worked hard did a great job to get us a great rate. We did two refinances with our home through Veterans United and requested John to handle both of them each time. Again, he did a great job getting rates we were comfortable with. We recommend Veterans United Home Loans for any Veteran looking to buy or refinance a home. Thank you John!Stephen and Sharon Thompson
Thanks to everyone,
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Will definitely recommend Veterans United to anyone looking to buy a home and use them in the future. Sense the first phone call they haven't preasured me throughout out the process and have worked with me making home buying a very good experience. Once locked into buying they were in contact almost daily with updates or to-do list requirements and always answered any questions
Eli was a part of our team and we didn’t feel that he had good people skills. He wasn’t very communicative with the process to our realtor.
Don was AMAZING!!! thankfully we had him!! if we buy again we will definitely go with Don! He communicated so much and always answered all of our questions!
Veterans United are quick and efficient helped us finish up quickly
