Overall good company. Once the portal isbup and functional, it is easy to submit documents. They require a lot of documents if you're a VA loans person. Note that they are in CST whicch means an hour after East coast. Set a later closing to ensure they're available. Also, let them known you prefer a call ot text or the will think the portal and email are sufficient. They are very receptive and helpful.
I recommend all veterans to use Veterans United.
Communication between the buyer and the loan specialists was so poor until they needed something in a short amount of time from the buyer. Random deadlines and expiration dates (that they couldn’t provide signed documentation for and told us to “Google”) were given to us after the fact in which they tried to postpone in order to give us higher rates. Without us knowing the legalities, they would’ve cost us an additional 6k. It’s a shame that a lending practice for veterans, those who have served and fought for this country, tries to scam and take from the very people they are supposed to represent!
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Joshua, we value your patience and commitment in sticking with your loan specialist. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
The Veterans United Company is a excellent business to get a home loan from. Their service is impeccable, trustworthy, through, fact based, and pragmatic. The staff are courteous and professional. I enjoyed working with them and would recommend this organization to any Veteran, seeking to purchase a home.
I hardly ever write review's but I felt this experience definitely deserved one. My experience with Veterans United and Josh Kirby went above and beyond my expectations. I would definitely recommend Veterans United to everyone who is buying or refinancing.
Trust me , you won't be disappointed. Thanks again Josh !
For all veteran homebuyers, purchasing a home can be stressful but Veterans United made the process go smoothly; I highly recommend!!
We are so thankful that we choose to work with VU when buying our home. PCSing is stressful enough all by itself, but add in buying a home and the stress levels go up. VU team is dedicated to helping take some of the pressure off of you. Once you begin the process of home buying, there is a whole team of people full of resources, just waiting to help you. I would recommend VU to anyone veteran looking to buy a home.
Matt's te was great as well, offering insight and assistance on all associated areas of the home buying process.
I would use Veterans United again
It is a journey, but I love the fact that each one of them were there to answer any questions I had about the computer issues and the paperwork that had to be uploaded and submitted. Made my job less stressful.
Everything was very smooth and painless, i would highly recommend and will do so in the future
I'm content with Veterans United and if I decided to refinance, they will be the first to contact.It was easy to get qualified and the process wasn't stressful. As a veteran, I really appreciated it and the respect given to me. Will definitely work with again in the future!!
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When there were problems, as there always are, if the person I was talking to didn't know how to resolved, they got me to the right person and all was resolved.
The team of Britney, Sarah and Ward were a joy to work with. At no time did I feel as if I wasn't a priority to them. If your a Veteran and ever consider buying a home, make sure you get this this group of people to assist you in your process.
Really good organization that works hard, cares about getting you approved and working through the process. This is not just a mortgage company, it becomes part of your family! Highly recommend VU.
Homebuying is not an easy task but veterans United can make it seem that way.
