What a great experience. From beginning to end. Couple bumps in the road due to home appraisal nothing to do with Veterans United. But i can tell you they came up with another way. Felt the fees were kind of high but otherwise very happy with their performance.
It was fine. Alice was great.
Alex Herbel and his team are awesome. Been working with Alex since around 2014. He is our go to person. We will always be Veterans United people. Thank you.
I wouldn't have my new home without Cody Smith's help. The team bent over backwards to help me out and made it look easy, even when we had problems with the paperwork. Thank you so much!
My experience with Scott, Brad, and the entire team has been without equivocation "awesome"! My team is very astute, patient, thorough, diligent, professional; "as well", their efficacy is second to none. Throughout this journey my family and I, have felt safe, confident, and truly "blessed" by this relationship. "To God be The Glory"! Thank You Veteran's United for standing in the gap for our family, and other Veteran's like us.
Ready to see for yourself?
Experience first-hand why 374,651 homeowners give us a perfect score!
Great communication throughout the entire process.
Straight forward, professional but personal and trustworthy.
My loan team was great. Paul was on top of everything and kept me in the loop. He had all the answers to my questions and kept my expectations on what to expect with the mortgage process realistic.
They did everything they could in my best interest. Highly recommend!
Dustin Fritz and the Veterans United team made buying my first home a dream come true the process was easy and painless. Dustin walked me through every step of the way and made me feel secure and sure about buying a home. He took the time and broke down every piece of the contract so that I understand every part. When Dustin took a vacation he left me in the hands of Jackie O'Brien who was almost better than him. My family and I want to thank the Veterans United team for making home buying easy.
Kris and the team provided outstanding support from the initial home purchase through the refinancing process. Their professionalism and guidance made everything seamless, and I highly recommend them.
Chase is awesome he always stayed in touch with emails or phones calls about our refinance. He answered all our questions.
Rob and Landon were amazing! Highly recommend for all your home buying needs.
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Everything went great. The entire purchasing process was mapped out step by step by the team, making it an incredibly easy process.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
You guys at Veterans United made this first time home buying experience as streamlined as possible. I have nothing but praise and gratitude for having had this great team taking my family all the way to the finish line of home ownership. A million thanks! Bravo!
Team I worked with was outstanding.They explained every step of the mortgage process with detail.They had all the answers for all my questions ti put me at ease.
Nathan and the team have been tremendous. A pleasure to work with.
