Michael and the whole team did a great job! They were available and responsive even at the random and often outside of normal hours I tended to have questions during. They were extremely prompt and professional dealing with real estate agents and lawyers during a less than normal negotiation and closing and I was never left in the dark about the process when I expressed concern or curiosity!
Best closing I have ever had
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
I thought Elizabeth was great. The people who worked with her, not so much. Problems: acting like my realtor was stupid, requesting things that weren’t needed, closing costs that were incorrect. Underwriting was a nightmare. A question about property i had sold close to 20 years ago? We’re getting too deep.This was my 11th property I’ve closed over the years, and it was probably the worst. This was the 3rd property I’d closed with the same realtor, and he’s the best I’ve ever had. He agrees, this one was pretty bad.
Response from Veterans United
Hi Meridee,
I’m glad to hear you felt Elizabeth took good care of you, but I’m really sorry that the rest of your experience left you frustrated. Having been through many closings before, you know what to expect, and it sounds like this process didn’t come close to meeting that standard. I regret that you and your realtor felt disrespected and that things like unnecessary documentation requests, incorrect costs, and a difficult underwriting process made it feel like more of a burden than it should have been.
This isn’t the level of service we want to deliver, and I’d like to learn more about what happened here. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if messages come in after hours.
Thank you for such a professional and stress-free process.
Fantastic all the way through.
Our experience with Aaron and Veterans United home loans was so easy I could hardly believe it. He was always available or very quick to get back to me. Correspondence was quick and efficient with the whole team. He was level headed and didn't try to get me to buy the farm when I could only afford a barn. I'm thankful for the pleasure and ease of working with Veterans United.
This was easiest I have ever done when buying a house. From offer to close was 20 days. This group is incredible
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Billy did such a great job. I can’t thank him enough for helping my wife and I to purchase our dream home.
I would never go anywhere else for a home loan. Thank yall so much
They were with me from beginning of process all the way to the end; I would email n I would have a email and a phone call, Emily, Hannah, Andrea and Morgan were the best.
It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!
Amazing experience, Veterans United walked me through every step and made my home buying experience a breeze!
My family and I had such an excellent experience working with this lending team. Evan, our loan officer, was knowledgeable, professional, and always willing to take as much time as needed to explain every step of the process in a way that made my wife and I feel confident and informed. He was outstanding! Evan truly went above and beyond to make sure we understood our options and felt comfortable with the decisions being made. He even took on roles outside his job description and went to bat for us by speaking to other parties involved on our behalf. Richard, our loan coordinator, was equally outstanding. He was organized, responsive, and kept everything moving smoothly behind the scenes. Anytime my wife and I had a question or needed clarification, Richard responded quickly and with clear guidance. Evan, Richard, and the rest of their team made what could have been a stressful process feel seamless and even enjoyable! I am very thankful for their hard work and dedication. My wife and I highly recommend this team to anyone looking for a loan team that combines professionalism, care, and excellent communication. I cannot say enough about how we were treated thorough this whole process!
It was very effective to do everything online and the customer service made the loan process much better
