Zach and his team were outstanding throughout the entire process! It went smoothly as it possibly could have. It was a pleasure working with each and every team member.
Our loan officer worked hard to help us out, the underwriters and everyone involved with our home purchase were great as well!! Myself and my family greatly appreciate everyone's hard work getting us into our new home. Thank you all very much!!!
Seamless communication, highly recommended
VU was great at being a one stop shop for all things associated with buying a home using the VA loan. They covered everything from the loan itself, introducing us to a realtor, and took a lot of the stress of moving away.
There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.
Everyone, all the employees, that have helped me are wonderful. They are polite, diligent, and professional.
I have used Veterans United to buy 3 homes. Tommy Heller & his group are very courteous & knowledgeable. I highly recommend them.
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Scott Davis and the entire team were amazing to work with. They made the process enjoyable and easy. Will always appreciate them and will always recommend Veterans United
Brian Bradley was our Champion leader but we also want to say a Special thank you to Zach Brown & Jeremy Salas! What an Awesome Team! I pray God continues to use you guys to make another Veteran's family's dream come true! God Bless You All. Beauford & Wanda Franks
OUTSTANDING
