The team was very helpful and patient, thanks for making my home buying experience easy.
The team I worked with was amazing.
Aaron and Jordan are great!!!!
Always looking out. Best experience in getting a home.
The Home Buying process couldn't have been easier!! Between the Veterans United App and Home Loan Team, every step was thoughtfully calculated. Shout Out to my Loan Officer Kenny S. An absolute Dream Maker!!
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Smooth and easy to work with
Ask for Chris Hill
I am so glad I decided to go with Veterans United because I really don't think I would have had the same level of dedication and professionalism I had with you and your team. I truly want to thank you for everything you did for my wife and I during our home-buying process. I can tell you it was a bit stressful, but you were always there for us. Whether it was me calling you at night or on the weekends just to clarify things, you were always there! I cannot express to you how much that meant to me and how it eased my mind. Thanks to you, you gave us the opportunity to not only buy our dream house, but to be able to have my family grow and create memories in our new home.
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very polite and cordial people I worked with. very knowedgable and kept me informed of every aspect of the process and requirements. Helped me when I call, email or text quickly. Can't really say enough good thing about my team.
Thank you, Aaron, for all the work you put into us closing on our house in Tucson, Arizona. Like buying any big purchase, there were a few small issues, but they were handled quickly. My family was on the road for 2 1/2 months visiting family in California, Oregon, Washington, Idaho and North Dakota. They are happy to be in our new home and ready to get settled down. With me being stationed in South Korea the time and day differences made for some early mornings and late night, but thank goodness for e-mail. We just wanted to say thank you again for helping us get our beautiful home.
Awesome job.
Would be a ten. The inspector seemed to be good overall, But the very small minor scratches in paint caused a two week delay. I just wish the VA would have allowed me to accept these very minor paint scratches. Maybe it’s not the inspector fault I just think these scratches were a bit of a joke.
Very satisfied with the loan group...but the affiliated buyers agents were slow to contact, and difficult to connect with.
Be more specific with documents needed.
Response from Veterans United
Hey James,
Thanks for your feedback about the document process. I completely understand how important clear communication is when you're gathering everything needed for your loan. At this point, since your loan has already closed, there shouldn’t be any additional documents required.
I really appreciate you taking the time to share your thoughts — feedback like yours helps us make things smoother for future homebuyers. If there’s anything you’d like to talk through or if something still feels unresolved, you can always reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
