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Shannon Matlack and Natalie Kelly are the team that I will recommend to anyone. They make the process like a piece of cake. What an amazing team. Thank you Shannon and Natalie, you guys are rock.K Yerem
The constant communication made it super easy and stress free. Ross kept me in the loop and explained everything in great detail. He met all my needs to ensure I was getting the best quality treatment.
I told them numerous times this was my first time purchasing a home and that I would like to be contacted through each step to have everything explained to me. This never happened. All I got were emails. It was very impersonal. I never mentioned anything because I didn’t want something to go “wrong” with my loan because I complained. I won’t be using your service again and I won’t be recommending it to anyone. I was referred to you by 3 different people who had great experience. I’m not interested in being contacted about this. There’s nothing your company can do to change my mind.
Response from Veterans United
Thank you for this feedback William. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.
You will not regret choosing Veterans United Home Loans. From the very first phone call with our personal loan specialist Joel Smith, we felt like we lucked into getting the best of the best! They treated us like we were very important to them. We could not have asked for a better experience throughout the entire process! I wholeheartedly recommend Veterans Home Loans for your home loan financing! Ask for Joel! You can thank me later.
This is our 3rd home loan with Jon and Veterans United. They are quick and take the time to explain everything. It has also been a pleasure working with Jake, Jon's assistant. He is very prompt. We will never use another company for purchasing or refinancing a home.
The overall experience was great, lots of communication, always keeping us up to date.
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I had a very great experience with Veteran United I recommend them to my fellow veterans and all active duty personnel looking to refinance their home or purchase a new home.
Thanks for all
Would recommend to all my fellow Vets
The whole team at veterans United was so great to work with I could not have asked for an easier experience buying a home I would recommend them to anyone
