My loan has already been sold off, also my loan was changed during the process further delaying the closing. Apparently these people had no idea what they were doing.
Response from Veterans United
Hi Brandon,
I’m sorry to hear your loan process felt disorganized and that changes caused extra delays. I can see how that would be frustrating, especially on top of your loan being sold after closing. Even when a different company takes over the servicing, you’re still part of the Veterans United family, and I don’t want you to feel unsupported. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Overall a very stress free experience. Everything was explained very well and all questions answered in a timely manner.
Veterans United made my home buying process flawless and easy. They took so much stress out of my hands and did their jobs flawlessly while keeping me updated every step of the way.
Cal was great to work with. Very friendly and explained everything every step of the way. Overall VU was a pleasure to work with and would definitely do it again.
I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.
Veterans United were phenomenal. They walked us through each step and ensured everything was taking care of to our liking. I would 100% use them again.
these people are the best
Great people work with and highly professional.
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Very responsible and responsive team.
Great communication all around the board! My first time buying a home and I came out with 10x fold more knowledge than going in, thanks to Alan. It was a difficult process but with VU helped make it as smooth as possible.
Megan was so efficient and quick with our process! She kept us informed the entire time!
These guys are the very best I've ever worked with! I will do ALL my future business with VU and recommend to everyone I know to call them FIRST if you need a mortgage! Mike is dedicated, fast, efficient, and will give you an honest, no-BS answer. He will go above and beyond to make sure things go right. He was still sending me documents at 11pm on a Friday night trying to help me out of an emergency situation, whereas my previous lender took 7 days vacation and came back a week before closing to tell me he couldn't do what Team Mange knocked out in record time!
The whole "buying a home" could NOT have gone any better...
Great attention to detail when dealing with veterans and loan issues
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You finished on time for COE but your associate dropped the ball and didn't record a "to do" that could have delayed closing. If I hadn't caught it in the 11th hour, closing on the exact date probably would not have happened. Have her focus a little less on her vacation and a little more on my "to do's".
Very professional and extra special help and support. Carter gave us lots of encouragement and fantastic guidance. So very patient and kind.
I've never purchased a home before and didn't know where to start or what to do. Josh and his team explained everything in detail and terms that I understood and encouraged communication for any matter or concerns I had. Every to do item on their app was easily uploaded and extremely user friendly - I literally purchased a home using my phone!!! What I thought was going to be a slow drawn out process, actually turned out to be rather quick. Also the team members that provided home insurance AND the move coordinator who helps with utilities are awesome too. These people don't mess around about getting you into a home. 10 out of 10 highly recommend Vterans United!!!
Thank You ALL for a great life changing experience.
Christopher Mullins
I especially liked how everything was explained to me. I could understand
It’s our second time around and there is a legitimate reason for that ,they make things happen, it gets tough at times, but they find a way to pull you through ,good teamwork within their organization, no matter who you speak to you always get an answer, I have predominantly had Daniel and Monica dealing with myself and my wife, and we could not be happier. They will get you to the front door and through it ,thank you Veterans United again
