Overall, our experience was AMAZING! It was a whirlwind for sure! This was my first time buying a home and Kollin and his team provided EXCELLENT customer service, communication, and ensured my husband and I were doing everything we needed to do for a smooth home buying experience.I also really liked the portal and our “to do” list. It made sure we did the things we had to prioritize, easy to use, and was clear and concise on what it was the VA loan was looking for.If you are in the market for buying a home, my husband and I HIGHLY recommend Shelby and Kollin. Not only were they able to do their job, they were also able to make you feel like family while doing it.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Working with Nick is always a good experience. When things go awry, as they sometimes do, he steps in and gets the job done every time! I don’t think we would have closed on time without Nick (and team).
Seth, Kindra, Doug, and everyone else at veterans united are amazing. Made my home buying process a breeze and kept me up with what needed to happen
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Great service and worked with us throughout every step of the way explaining everything down to the last detail we asked for. Very knowledgeable and very professional. The app works amazingly as well!
The overall professionalism and dedication was greatly appreciated. There were a few snags along the way but sorted quickly and efficiently.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
We have been very apprehensive in the last six years looking for the perfect home at the right price at the right time, everything literally fell into place and we closed within six weeks of initiating the process!
They make the process much easier for first time homebuyer can say enough about how well everything went in fast
The entire team worked well together to keep us informed and letting us know anything that we needed to do on our end.
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I had an excellent experience with Veterans United. As a first-time VA homebuyer, I was nervous about the process, but they made everything easy to understand and guided me every step of the way. The team was incredibly helpful, responsive, and patient, answering all of my questions and making sure I felt confident throughout. I highly recommend them to anyone, especially first-time homebuyers!
This experience has been amazing. Everyone I’ve worked with from start to finish has been so knowledgeable patient genuine and kind. I am so grateful
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
If someone is borderline on approval then the appraisal should be held off until approval. People with borderline applications can’t afford to waste money on an appraisal that goes to waste if they’re not approved. During the closing process no one told me what I had to bring. I had to contact the title company to find out they needed a cashiers check. Alex was great. Beth needs to do a better job of acting like she cares. But overall, I know they had to work hard for my approval and they got it.
I would have easily given a 10 but things went a little close to the wire for me at the end.
I would have much preferred that the underwriter request all the info they needed upfront instead of spoon feeding their requests during the entire process right up to 2 days before closing. There were some miss communications concerning closing dates that may have contributed and I am convinced they were on the realtor and closing agents end. Over all I thought Dylan and the entire team performed nearly flawlessly. So yes I would highly recommend..
Crystaline, Jenny and Megan made this experience alot less stressful. They kept me engaged in the process, but never overwhelmed me with things on the "to do list". When I had questions they were always easy to get a hold of. Always professional, extremely knowledgeable and always very friendly and easy to talk to. When we closed the agent from the title company was surprised at how quickly and efficiently the paperwork went. If I move again I'd want Crystaline an her team.
Process was easy, they took care of everything and gave me regular status updates to keep me in the loop.
