All I can say is they are good people to work with. They took stressful situation and made it as pleasant as possible. I called them first and never regretted it. I can't say enough good things about Veterans United and Steve's whole team.
Randy and Erin were very communicative throughout the process and this was a great experience!
The team was great and stayed on top of everything . I never give a 10 because that would say there's no room for improvement and we can always get better .
Shawnee Holsten and her team (Amber Job) where are joy to work with. They were respectful, courteous, very responsive and thoughtful! Not to mention that we could feel that they were very experienced with the whole process. We enjoyed working with them very much. We also enjoyed how easy it was to engage with the online platforms.
Our experience with Veterans United home loans has been great. I recall when I ask Matt if we could qualify for a larger amount due to homes being taken in a rather quick manner. Matt was eager to assist us and I qualified for the amount needed. As a veteran I would just like to say "thank you" for everything you've done for us. I'm a retired reservist with 28 years of service in the Air Force and as we say in the Air Force "Aim High" you guys have really accomplished this.
Kara really made this whole experience seem so much more like a personal shopping trip than a mortgage commitment. Super easy to follow check list, excellent communication, and so much positivity and encouragement!!
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The best!!! I appreciate all the help!!
Corey’s wife must be the only person who hates Veterans United… because he ALWAYS answers the phone. Huge thank you to Corey for helping us get into our dream home.
I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.
Working with Chelsea was truly one of the most reassuring parts of my home buying journey. From the very beginning, she showed so much patience, kindness, and care in helping me understand every step of the loan process.There were moments I felt overwhelmed and unsure, but Chelsea always made time to explain things clearly and calmly, and she never made me feel like I was alone in it. She truly cared about my experience, not just the paperwork.I am so grateful for her support, dedication, and the way she went above and beyond to make sure everything came together. I will always appreciate her for helping make this milestone possible, and I would highly recommend her to anyone going through the home loan process.
Underwriting was a complete pain. Will have to fight them about
My tax exempt status on property taxes. Their legal department thinks they determine my status..... not the state of Arizona. Just like I had to educate them on hauled water laws.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how frustrating this part of the process was for you. Underwriting can already feel overwhelming, and having to repeatedly explain details like your property tax status and hauled water situation only adds to that stress.
I understand how discouraging it must have been to feel like you had to advocate so strongly for information that’s specific to your state. Situations like these can sometimes require additional clarification, but that should come with clear communication and a sense that you’re being heard and supported throughout the process. It sounds like we missed that mark here.
If you’re open to it, please reach out so I can help. You can contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
My experience was quick and painless. Tyler and his team made the process easy and practically foolproof.
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
They went out their way to make sure this loan would happen. Making sure that all forms were put on to do list.
I have nothing but gratitude for the assistance I've received from Bert and all those who worked with him to help me along in purchasing my first home.
