The overall experience with every member of the team was great! We had contact with a someone nearly every single day, even during the normal waiting periods between things on the checklist, just to make sure we had everything we needed.
The team I had made it very easy and not a stressful moment I worked years to get this accomplished and they were there every step of the way and made my dream come true for me and my kids I am truly blessed
you guys are very thorough and provided a very comprehensive range of helpful options!
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
Perfect home buying process from beginning to end. Couldn’t be more happy with the way our team handled everything.
This was my 3rd home purchase using the VA loan and Kat and her team were awesome! They made the process very simple and straight forward. even when my situation made things difficult they found a way to make it work. Would definitely recommend veterans united to any veteran looking to buy a house.
Matt, Kelsey, and their team are the best! They are so attentive and very resourceful. I’ve loved working with them.
Jeff B and team are exceptional! The kindness and support made my process of home buying a breeze.
There was some lapse of communication which ultimately put more stress on me than I think was required. Hayley was very informative on the requirements need to complete majority of the process and would seek her again for help. The overall struggle was near the end of the process where I was not being assisted on from the rest of her team. There were moments I could not get a hold of them and left voices mails with not returned call. Again I would like to reiterate that Hayley was professional and above approach with all my concerns. Would ask for Hayley assistance in the future.
Response from Veterans United
Hi Gabriel,
Thank you for sharing this and for recognizing Hayley. I’m really glad to hear she was informative and supportive throughout much of your experience. That kind of guidance should be consistent across the entire process.
I’m sorry for the communication gaps you ran into toward the end, especially when things matter most. Not being able to reach your team or get a returned call can add a lot of unnecessary stress, and I understand how frustrating that must have been.
I’d like to learn more about what happened here and help ensure feedback like this leads to a better experience moving forward. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can typically follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Our experience with the team at Veterans United was great. They made the process seem so easy and they explained everything so that we understood completely what needed to be done to complete the process. Special thanks to Steve, Brendan, Alexis and the concierge Nicky for their constant communication to ensure that we were on top of things and for answering any questions that we may have had. Thank you all and we will be recommending your company to any friend or relative that may need your services.
Thanks to you all,
Sam & Janet
I would like to say thank you very much for all your time, patience and kindness throughout my home buying process. You and your team were awesome, very informative and a pleasure to work with.
The branch manager at the Fayetteville location is awesome. Crystal the account coordinator processor was incredible. Absolutely fabulous to work with.
Blake and his team were wonderful made the whole process easy
Outstanding communication and professionalism from the whole staff working at VU.
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Ellis Carter truly a champion for Veterans and their families. He was always upfront and honest about every requirement and/or step of the process.Professionalism and kindness was exemplified throughout. I would wholeheartedly refer any homebuyer to Ellis Carter.
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
Despite minimal issues with their documents portal the team did a great job ensuring I had requisite documents in time to meet all funding on time obligations.
I was very pleased with the service and the fact that we were able to close 1 1/2 weeks early.
