It was great from the very beginning. As soon as I filled out my application he contacted me and answered my questions at that moment.
Brandon was awesome! It took almost two years to get this mortgage done. He always returned calls and emails immediately and seemed to always have the answers to our questions. We couldn't have done this without Brandon's help. I would, and recently have, suggested him to others. He gets a 10 out of 10 from us!
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
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The representative was very helpful and polite.
Shane is knowledgable, professional and very understanding. His team did a great job with communication throughout the entire process.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
First time buyer. Hand was held throughout the entire process and not once did they let go. Made buying a breeze and will definitely be purchasing with Veterans United again in the future.
Third home I have purchased using Mr. Pitts at Veterans United. Due to an unusual circumstance with a seller backing out of a contract with 7 days left before close of escrow, we had to find another home asap. Mr. Pitts and team worked hard and fast to close on another home before we had to vacate our old home we had already sold. Enough cannot be said about Mr. Pitts and team.
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This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
The communication I received from Veterans United Home Loans was exceptional. From the initial submission of my application to the final closing, they consistently provided me with timely updates and clear explanations. They set transparent expectations and honored every promise, which greatly eased my worries during a tight timeline. Their proactive approach and quick replies to emails and phone calls ensured that I was always informed about the developments occurring behind the scenes. I could not have wished for a more dedicated, enthusiastic, or pleasant team at Veterans United Home Loans. The entire purchasing process was incredibly seamless—right through to the closing.
