Bobby Moss was honestly the best part of our home buying experience. His patience and presentation were extraordinary. No matter how many questions we had or how repetitive we got Mr Moss remained professional and understanding thru the whole process.
Horrible experience
Response from Veterans United
Hi Michael,
I’m really sorry to hear you walked away feeling like your experience with us was horrible. That’s the opposite of what we want for veterans and their families, and I’d like to better understand what happened.
If you’d be open to sharing more, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d like the chance to listen and learn from your experience.
Sydney and her team were great and made the process so easy
Thank you for making the process so easy and smooth.
I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.
Great service and professionalism. Kept me up to date during the whole process from beginning to end. Answered all my questions in a timely manner. Joe's whole team were great.
Our entire team worked cohesively to help us through the purchase process. We truly appreciate the dedication shown by this group.
This team works they work hard, and they care about their customers
. Veterans United is the company that covers all your VA related real estate needs.
Kathy was exceptional , patient and very professional.
We had such a great experience with Veterans United! From start to finish, the team was always available to answer our questions and guide us through the home buying process. Everyone we worked with was so friendly, helpful, and professional. They truly made the whole process smooth and stress-free. We’re so thankful for their support and would highly recommend them to anyone looking to buy a home.
These guys are the very best I've ever worked with! I will do ALL my future business with VU and recommend to everyone I know to call them FIRST if you need a mortgage! Mike is dedicated, fast, efficient, and will give you an honest, no-BS answer. He will go above and beyond to make sure things go right. He was still sending me documents at 11pm on a Friday night trying to help me out of an emergency situation, whereas my previous lender took 7 days vacation and came back a week before closing to tell me he couldn't do what Team Mange knocked out in record time!
Ryan and his team were wonderful to work with! We look forward to working with them in the future.
4 months total and had to give them the same paperwork over and over. Poor communication, and overall terrible experience.
Response from Veterans United
Hi David,
Spending four months in a process that should feel exciting, only to be asked for the same paperwork again and again while communication felt lacking, sounds incredibly frustrating. I’m sorry that’s the experience you had with us.
That’s not how we want veterans and their families to feel when working with Veterans United. I know you’ve already connected with our advocates, and we remain available if you’d like to continue that conversation. While I can’t undo the stress this caused, I do want to make sure your concerns are heard. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Perfect level of communication!Always had all necessary info at my fingertips and everyone always answered their phones when I called.Great experience.
Loan went very smoothly and quickly. Received a very big surprised when we received a gift for our great grandson. It was so thoughtful. Honestly, this was the easiest home loan we have ever done.
Thanks for everything it was a great job done by you all.
Feels like you are dealing with real people instead of a big machine. This was my 2nd experience with them & I plan on using Veterans United for any of my future needs.
Veterans United was very communicative throughout the whole process! Their checklist and easy to understand videos, as well as helpful team made the home buying process seamless!
Very professional and extra special help and support. Carter gave us lots of encouragement and fantastic guidance. So very patient and kind.
First off I want to thank Amanda Dusenberry, Dylan and Sarah for all their hard work, me and my husband had such a great experience with Veterans United while purchasing my home. From start to finish, their team made the process smooth, stress-free, and straightforward. They explained everything clearly, answered all of my questions, and always made us feel supported.
The level of care and dedication they showed truly stood out. They went above and beyond to ensure we understood every step, and we never felt rushed or pressured. Buying a home can be overwhelming, but Amanda made us feel confident and at ease throughout the journey.
The online process of signing the documents prior to closing is just fabulous, this made things so much easier.
I am so thankful for their professionalism, patience, and kindness. Because of them, I’m now a proud homeowner. I would highly recommend Veterans United ,you’ll be in excellent hands!They have got us into our dream home and we are now 4 doors down from my grandkids.
Thanks again
