The team at VU is always amazing!
Incredible from start to finish. Great support system for a new house buyer. Couldn’t recommend it enough
Everyone we interacted with was very helpfull
Very good communication. Explained things to me in a timely manner.
I believe the best thing was the lack of feeling stressed. Veterans United and especially the great people working on my loan made every aspect easy and always came off very friendly and approachable. I knew that if any type of question came up, Ryan Herman would be there to answer as well as the rest of the team. You guys made this experience a one-of-a-kind memory for not only myself but my son as well.
Im a 82 yearold widow of a Vietnam veteran with limited knowledge of computers.Very easy to follow all instructions on all the information that is needed. Answers all questions. Explans throughly.
Ben was phenomenal throughout this whole process. He was easy to get ahold of and kept me up to date on everything that was going on. I would definitely recommend Veterans untied to all of my military friends. Thank you Ben
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Very helpful never lost contact for more then a day and very attentive and care team
David and his team are amazing. They are very understanding and David got us the best rate he could even though the national average is not ideal right now. David and his team made buying a home smooth and easy and anytime I had questions, day or night, David or a team member reached out with an answer. Thank you so much David, Sarah, Erica and VU.
By far the easiest and best team to work with. The whole process was smooth and the communication was incredible.
The easiest process I have ever been a part of! Fluid from start to finish!
These guys are the very best I've ever worked with! I will do ALL my future business with VU and recommend to everyone I know to call them FIRST if you need a mortgage! Mike is dedicated, fast, efficient, and will give you an honest, no-BS answer. He will go above and beyond to make sure things go right. He was still sending me documents at 11pm on a Friday night trying to help me out of an emergency situation, whereas my previous lender took 7 days vacation and came back a week before closing to tell me he couldn't do what Team Mange knocked out in record time!
Communication was terrible with our loan officer. It would day several days to get a response, whether it was text, email or phone call. Our realtor and title agent also had trouble getting ahold of our loan officer. Once we got Jared to help with the loan, it was better.
Response from Veterans United
Hi Brian,
I’m sorry to hear communication wasn’t what it should have been during your loan process. I know how stressful it can feel to wait days for a reply, especially when you and your realtor needed timely updates. I’m glad Jared was able to step in and make things better, but I wish the whole experience had felt that way from the start. If you’d like to share more, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Very professional. Always answered all questions and took time to contact back. Highly satisfied with all aspect of the process. Scott and the team made the process so smooth and felt like a familiar process. I would give 20 stars if I could.
Timothy, michael, and max were very great to my wife and i! Very helpful along the way. 10000/10000. Will be using again!
Very professional and extra special help and support. Carter gave us lots of encouragement and fantastic guidance. So very patient and kind.
The process was quick/easy, and the team was always available to answer any questions I had. As a first-time home buyer, I couldn't have asked for a better team.
