We will not recommend Veterans United to any potential buyers, home buying is stressful enough, having a lender who doesn't clearly communicate does not balance the "knowledge" the staff supposedly has about veteran families.
Thank you all! We love the new home, and are making it ours more and more every day. Plus the one month of mortgage-free isn't bad either to fill out the house will all the stuff we'd eventually need to get.
No comments
Veterans United was exceptional and we closed on time! Highly recommended! They were flexible, responsive, and made closing a cinch!
I would never recommend Veterans United. It was a terrible experience and no one seemed to know what they were doing. I was to far in when I wanted to change lenders and the rates had already gone up or I definitely would have changed to another lender.
Response from Veterans United
Hi Bronley, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur (such as believing the survey had been completed only to find out that the seller had been mistaken and it needed to be reordered or having to ensure the VA approved the condo and HOA documentation). We also realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
Always very easy to work with the Veterans United Loan Officers.
Once again, VU nails it!!! Well done and thank you so much for what you do for our veteran community.
These folks are out flipping standing! Like I've already said...VU!!! Where were you 10 years ago?!?! Honestly the best company through and through. I've never had a more stress free and easy going experience with a home mortgage company before! If you're a Veteran and you're not contacting VU for your next mortgage and home purchase, you're messing up big time!
Would recommend
Easily one of the most professional, organized and efficient processes I have seen, while maintaining a personal service feel. Simply Outstanding experience in every aspect.
