Veterans United is a big company with many offices across the country, but unfortunately my office in Killeen, TX did not serve me well. The only reason I wouldn’t tell someone to stay away from Veterans United is because I had a good experience with their corporate office to get pre approval and I do believe if I had stuck with that office my loan might have gone smoother. I would not recommend going to the Killeen, TX office, although I do believe in second chances and hopefully they can take my feedback and grow from it and be able to help out the next veteran. I was able to get a good rate from VU and their online portal is easy to use and submit documents which did make the process a lot smoother. I defiantly had some issues with my loan officer but I know everyone can have different experiences.
Response from Veterans United
We appreciate this information Nikolas and it is our hope that every client has a positive experience working with us. It is our goal to learn how we can best serve every customer, and we thank you for letting us know. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
The team that I was assigned was available and they ensured that I was aware of any changes constantly. The team definitely was knowledgeable and professional.
Isaac Cater was very helpful and guided us through our first home purchase together! 2 thumbs up!
If you have a question, ask.
If your United Veterans team needs any additional information, get it to them ASAP.
Veterans United is a great organization.
Highly recommend Veterans United! Hone Loans! They made my house buying experience wonderful from start to finish. Every step is detailed/outlined in their portal. Phenomenal team assigned to me and truly a great experience😊 Ryan, Sarah, Bianca, Kayla, Heather Thank You So Much!
Veterans United is hands down the way to go. They are efficient, thorough, and knowledgeable about all aspects of home buying and refinancing. They will make this whole process straightforward and stress free for you.
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Blessing to the Most-High Elohim for giving me an Exceptional Team of Experts to handle the biggest purchase so far in my life...A Home!!! The simplicity this team made of the home-buying process is Incredible!!! Thanks Team...and continue the Great Work for many others to come!!! Kudos!!!
Rain and Kelsey were both amazing as well.
Sam, Kelsie, and Ethan were all super helpful and great to talk to! If I called and left a message, they all got back to me no later than a day. Sam answered all my questions no matter how ridiculous they may have been. Buying a house is stressful and Sam gets that! I highly recommend this awesome team!
