It was reassuring that, during such uncertain and unusual circumstances, I had a team of knowledgeable and efficient professionals working with me through what can be a daunting process.
Great setup on the website to get all your documents and needed info to the loan team. It was so easy to converse through emails and phone calls. The staff is great and knowledgeable. I’d use them again!
DJ and Monika were awesome!
The whole process was easy I can’t say anymore or any bad things they were always available answer the phone never had to wait online for some recording. The whole team was helpful anytime I had questions or needed other material definitely would use a Veterans United again rich it was a savior
Very stressful and frustrating experience, didn't need to be.
Response from Veterans United
Thank you for this feedback Steven. We appreciate the recent opportunity we had to discuss this situation with you further. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. We always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your closing. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
They know what they’re doing and they get the job done. Best rates ever.
Best people to work with. Too easy!
We were overseas getting ready to come back stateside. After looking at the renting price it seemed more expensive than buying a house. So we started looking for loan options and both of us being veterans decided to look more into veterans United. After starting the process we still weren’t too sure until we talked tp our Realestate agent too. Overall looking for someone you trust is hard but for us it was a lot mor challenging with time difference being overseas, we had to trust them wholeheartedly. Our agent was surprised how low our interest was and told us to lock in right away. Throughout the process there’s alot of lingo ect we didn’t know but our specialist would answer any questions and the website as well as our specialist guided us step by step. We would get emails on what to expect any changes that would come up. The communication was opened on all sides which was mostly between the Realestate Agent and specialist so everything was being taken care of while we would wait. So as first time buyers we weren’t sure what to expect but we are glad at the end of the day who we picked. Now we’re homeowners!
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Austin Rapp helps me from the very start to the very end of the loan process. He has explained the process to me thoroughly with the utmost and honest professionalism. I will recommend him to every person I know who requires financing.
They work as a team to achieve the ultimate goal of approving your loan as a borrower and getting you to the closing table! The process is much easier with the checklist of to do’s on your online account so your properly informed of what is needed and what’s next.
Jon and the rest of the staff were great and I would and will recommend them to everyone I know
This company was amazing, hope everyone has the same experience I had with the bank.
