As a first-time homebuyer, my experience was okay overall, but the communication needs serious improvement. The support team did well, but the loan officer made the process stressful. I was rushed, brushed off when asking questions, and even blamed for delays. My realtor and insurance agent also struggled to get responses, as calls and emails often went unanswered. On top of that, a family emergency I communicated was disregarded, and I was told I wouldn’t get the house if tasks weren’t finished—yet no clear deadlines or explanations were given. Overall, the lack of professionalism and communication made this process much harder than it needed to be
I would absolutely recommend Rob and his team at Veterans United. They went through change after change with a difficult title company and never wavered, never gave up. They stuck with me, kept me informed and got the job done. Thanks to the whole team. Semper Fi
The whole process was too easy, wasn't expecting that. Just watch the to-do list and sailed right through.
Veterans United did an awesome job from start to finish. They are professional, polite, courteous and thorough. They will take great care of you. Todd made it an easy and seamless process. He also advised me on things I did not know. Truly exceptional. Thank You!
All of the team was friendly but very professional. They updated me on a regular basis. All of the information that they requested from me was asked for early in the process allowing for smooth processing of the loan. I was notified of the few delays caused by the seller immediately with all needed information (the problem, solution and expected date of completion). They provided me with points of contact for all utilities and extra services that were needed to allow for a smooth transition into the new home. I highly recommend them if you are looking for a home in the area.
John & Tiffany were amazing to deal with. When they werent available, always had someone i could get in touch with.
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I'd like to that all that helped me through the process of purchasing my home. I could not have been the easiest person to work with, giving that I'm a single father and truck driver that is always gone. From helping me out with all the documents and paper work needed, to getting me in contact with my realtor, Melissa Losack, who worked tirelessly to find me a home.
Everything went well.
I appreciate the personal and professional approach the whole team took. I knew if I had any questions someone was a call, text, or message away. I felt like I was valued and heard through the process, and knew I had a whole team of people working to make this process as easy and smooth as possible.
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Easy to work with for first time home buyers such as ourselves. Quick to respond to questions and made the whole process streamlined and easy.
Sometimes it was confusing. Different people were contacting us all at once.
I would highly recommend Veterans United to every and any veteran I know or come across. They really care about you and will do everything they can to help you get the home of your dreams. Chris was outstanding. He was helpful and made this process much easier than expected.
The process was incredibly easy. This is our 3rd home purchase, 1st time with Veterans United and I can’t say how happy we are with the way it went from start to finish.
