Worst support ever. Why ask for my social to authenticate if it doesn’t matter? Why ask for my loan number if it’s just going to not understand? It’s garbage
Response from Veterans United
Hi Taylor,
I'm really sorry your experience with our support team left you feeling this frustrated. It sounds like you were trying to get help and just ran into one roadblock after another—that's not the experience we want anyone to have, especially when you're already dealing with something as stressful as a home loan.
Verifying information like a loan number or Social is meant to protect your privacy and help us locate your file quickly, so it’s especially frustrating to hear that it didn’t actually help get you the answers you needed. I’d be upset too.
If you’re open to it, I’d like to make sure someone on our Client Advocate team takes a closer look at what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—and we’d appreciate the chance to talk.
Ross Pierson and his team are the best!
Communication is vital in making this process work. VU was very slow in the beginning. Much better toward the end.
From start to finish, it was the easiest process I have ever been through. The website portal has a to do list and I would check several times a day and complete any outstanding to do's. So simple and effeicient
If you are looking to buy a home,Veterans United, is the one to get. They will work with you and do everything to get you your home. They did it for me
Thank you Veterans United.
Super friendly helpful teamThank you
Tolbert S Brown
Veterans United made the homebuying process smoother and more stress-free than I ever imagined. Their team was incredibly professional, knowledgeable, and genuinely dedicated to helping veterans like me achieve homeownership. From start to finish, they communicated clearly, stayed on top of every detail, and walked me through each step with patience and care. I truly felt supported the entire way. If you’re a veteran or service member looking to buy a home, I can’t recommend Veterans United highly enough — they truly go above and beyond.
Great experience, Shawnee specially stands out to be a great asset to the VN organization. Always provide reassurance in times of extreme stress . She is so great, always there when I needed her assistance.
No one makes this process easier. Always having the Veterans Best interest in mind. Wouldn't use anyone else EVER!!! Also a shout out to my team (Brian and Lindsey) No one is better!!!! Thank you
Scott
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The Veterans United team went above and beyond to make my buying, and selling, experience as easy as it could be. Quick with responses to any questions I had. I highly recommend them to anyone looking to buy!
