The whole team made it much easier for me to navigate this process and I appreciate them so much.
Jon and his team are the best people to work with. They always checked up on us and help us when we needed them. He was available via text at anytime and just, just outstanding person to work with. I am going to recommend my whole family to Jon!!!
VU Made buying our first home easy and straightforward, the to-do checklist online really helped us in knowing what was needed and when.
This is our third time using veterans United they had been extraordinary with our past experiences and our current one. Mr Blake Crutchfield and the team are the best hands down our family thank you and the team very kindly Thank you so much for everything. 😇🙏😎🥳
Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!
Dalton made everything streamline and professional and was always there for me. My family, realtor and lawyers always raved about retaining him as my loan officer and about his performance.
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My team was outstanding, they were great and above and beyond to help me and my husband thru the process. There were times I felt confused and frustrated but they helped me through it all. The process was amazing easy and we got through it with ease. The house is fantastic, the terms better than we expected, and we got it done just in time to celebrate our 49th anniversary in the new house. I can say that I am now on a new journey to enjoying my life in town and having neighbors again to celebrate all the holidays coming up. Thanks to Austin, Josh, Shanna, Rachael and everyone else in my VA family. It has been a pleasure working with you guys and have a blessed day.
Simple and easy from start to finish. Never rushed. Always making sure I had what I needed to get my home at the same time making sure my financial security was taken into account. Reps were always fast to answer and very knowledgeable on the issues. Kevin was very friendly, easy to talk to and ask questions.
The only issue I have is updates on increase of payment. We went from getting 1k back to paying 3k at close. I get it is going to change. A call or text would be great. Other than that. Todd doesn’t play. He will get you in a home. We started aug 24th looking at a home we wanted. He got us in there by September 25th. Thank you Todd and your whole team.
Tim and my Veteran’s United team were OUTSTANDING from beginning to end. Matter-of-fact, this was my second time working with them. I would recommend Tim and his outstanding team to anyone. Give them all a raise! Thank you all for making this home buying experience possible and oh so easy. Job well done! SFC (R) Brady A. Stewart.
I can say a loud, I am happy I made Veterans United my choice to purchase my home. I was treated like royalty every step of the process. I would recommend this program to all who take advantage of what they have to offer. Thank you.
I might recommend veterans united if I knew more. I have purchased several homes in my lifetime, but I have never, ever been drug through the ringer proving anything and everything about my life, my service, my finances, and producing documents to prove everything. I might have achieved a bit of a lower interest rate on my loan, but I had to pay $129.00 to dig up documents from the V.A. to produce proof of my service. I am 75 years old with an excellent credit rating, but I felt like I was a second rate citizen with serious problems in my past. I am told all these requirements were due to the V.A. If so, I feel sorry for our veterans who have to travel the same path. I will never attempt another V.A. Loan, and I would not recommend it to any one else. If Veterans United were not at fault, then I can give them a thumbs up for their efforts. Anyway, I feel abused by the process.
Response from Veterans United
Hi Gary,
Thank you for your service and for sharing your experience so openly. I’m truly sorry to hear how discouraging the process felt for you. Having to track down so many documents and feeling like you were being questioned at every turn would be exhausting for anyone, and I regret that it left you feeling disrespected instead of supported.
Even though some requirements do come from the VA itself, I know that doesn’t lessen the frustration of going through it all. Veterans deserve to feel valued and respected throughout the homebuying journey, and I’m sorry that wasn’t the case here.
My team would appreciate the opportunity to listen if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
I had a team that helped me through every part of home purchasing. They kept me on top of things & were very pleasant.all in all a great experience!
Veterans United and Mike Harrison helped us conquer the challenges of new construction every step of the way. He was always helpful and encouraging. Now we have a home that we always wanted but never dreamed we could have.
Smooth process-! Recommend highly! Thank you for the opportunity of owning a home!
Everyone on the team were knowledgeable and efficient. I was always treated with care and received quick responses to questions. Thank you
