Veterans United Home Loans took the time to answer every question I had and helped me find the right path for my family. Spectacular communication and delightful representatives.
I will tell anyone veteran United is the best
Only downside was switching from
Kat to Kaylyn half way through the process. Both did great work but the communication was off in the shuffle.
Couldn't have asked for better service and help the whole way.
Just thank you to the whole team I love the home
Amber Brown and her team are the all star team you want to work with!
From start to finish, Matt and Daniel where great, they went above and beyond to make our purchase happen in a 30 day time period, I recommend veterans United, Matt and Danial to anyone purchasing a home, they where on top of everything so quickly. They helped us with everything, thank you so much.
Overall experience wasn’t good enough. Kinda frustrated through the whole process. Didn’t get enough help from them. They were not nice enough. Every time I call them for asking questions they don’t even pick up phone call. If they doesn’t they wasn’t able to answer my questions. Don’t know if I should to recommend them because I wasn’t satisfied with loan process with the Veterans United.
Response from Veterans United
Hi Sayed, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
I was not pleased with the lack of communication and unresponsiveness from Veteran's United. (VU) There were some discrepancies with the documents I uploaded to VU's database; these discrepancies were not communicated to me until several weeks later (two days prior to closing) which forced me to scramble to acquire the appropriate information. The title Co. did not receive the "clear to close" from VU until the day of closing, in spite of multiple emails and phone calls from our agent and myself to enquire about the delay. These emails and calls were ignored until the week of closing which caused a lot of last minute scrambling to gather information and documents. Furthermore, the amount due at closing was increased at the last minute and was not communicated to me which caused a shortage at closing, for which I was not prepared. This caused further delay and embarrassment. Lastly, I received a text from the Senior Loan Officer (SLO) encouraging me to give a rating of 10/10 on this survey. In this text, the SLO Mentioned another loan officer, by name, (who seemed to take over my case around a week or so prior to closing which is when I finally started receiving communications from VU) and hinted that I should rate my overall experience with VU as if I was rating the other loan officer individually. I didn't respond to the text, as I found it to be highly unprofessional and was even offended for the other loan officer who's name and good service practices were being held for ransom of a high rating.
Response from Veterans United
Hi Richard, Thank you for discussing your experience with a member of our client advocate team. We truly appreciate the opportunity to research your experience further and learn more about the ways we might improve for the next customer. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We will use our communication to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
