Olivia Robinett and Ashley Sheeran were a great help, answered all my questions in a timely manner through email during my deployment, made it a way easier experience than I expected.
Stephen Bash is awesome
From the first minute we picked up the phone and spoke with Bill, it just felt so organic. I feel like the team went above and beyond for my husband and me. Alycea pushed hard to make sure we got our closing date to the very last second. The staff was on point and had awesome customer service. We are so thankful to Veterans United for helping us get our "forever home!" Keep up the awesome work you guys do!
First off, Andrew Beckett was the star of the show. He was the most honest, upfront, and just genuinely cool guy. He answered every question and responded almost instantly every time I reached out, even when he was on vacation! Veterans United and the team they gave was top tier and my wife and I will definitely use them again!
Working with James Walrod at Veterans United was an excellent experience from start to finish. He went above and beyond to help us purchase our dream home, navigating obstacles with professionalism and clear communication. He was transparent about monthly payments and closing costs, and everything was exactly as expected. James was always available—even after hours—and took the time to educate us throughout the process. Highly recommend Veterans United and especially James!
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Nick and his team did a great job! Excellent communication and closed on time. Looking forward to working with them again!
Fantastic experience. The whole team was very helpful and kept us up to date at all times. We would definitely work through VU again!
I would recommend the entire group that assisted me with my purchase. They were helpful supportive and always got back with me when there was any thing needed to ensure my loan was approved.
I would like to say thank you very much for all your time, patience and kindness throughout my home buying process. You and your team were awesome, very informative and a pleasure to work with.
The team that helped us through the home purchase process was amazing. The absolute best ever!!!!
Everyone I worked with went above and beyond to help us complete all we needed for our loan. I really appreciate that.
Everyone was super helpful
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My manager did comment on the fact he had to fill out 5 employment verifications. However that aside it was a smooth process.
Alexei and the entire team at Veterans United ensured I could get my home without delay. Every time I called, they answered my call and answered my questions.
Great Foundation. Great Team . Great experience..... Highly Recommend very caring supportive on the spot .....
There is no way I could have done this on my own and other loan companies made the process seem daunting and overly complex. With the guidance of my loan officer from Veterans United, I never felt uneasy about what to do next or if I wasn't getting enough information. He made all of the difference for me and I really felt like I was his main priority. My journey was a breeze thanks to him!
Honestly, the entire time their team made us feel like our home buying experience mattered to them. There was a point where Veteran's United should have delegated a different point of contact, (we made an offer on a house the same weekend our loan officer had a baby). Even though he was on paternity leave, the loan officer responded with what we needed to do, albeit concisely.
Later, we had an issue with an appraisal delay. I am pregnant and we'd planned on closing exactly a month before our due date. But we found out the closing was delayed (thanks to the appraisal) the same day I found out from the doctor that baby would need to come out 3 weeks early. When I explained the situation, the mortgage team did everything they could through the holidays to get a closing date sooner than the new baby date. And the day we got approved to close, they sent us a signed card, stuffed animal, and book for the new baby.
