What a great experience. From beginning to end. Couple bumps in the road due to home appraisal nothing to do with Veterans United. But i can tell you they came up with another way. Felt the fees were kind of high but otherwise very happy with their performance.
It was fine. Alice was great.
Alex Herbel and his team are awesome. Been working with Alex since around 2014. He is our go to person. We will always be Veterans United people. Thank you.
Thank you all at Veterans United for the work you put into helping us get our home!! We love it! We have been letting our friends know about you. Our deepest thanks!
My experience with Scott, Brad, and the entire team has been without equivocation "awesome"! My team is very astute, patient, thorough, diligent, professional; "as well", their efficacy is second to none. Throughout this journey my family and I, have felt safe, confident, and truly "blessed" by this relationship. "To God be The Glory"! Thank You Veteran's United for standing in the gap for our family, and other Veteran's like us.
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Great communication throughout the entire process.
Straight forward, professional but personal and trustworthy.
My loan team was great. Paul was on top of everything and kept me in the loop. He had all the answers to my questions and kept my expectations on what to expect with the mortgage process realistic.
They did everything they could in my best interest. Highly recommend!
Thank you, Veterans United, for helping our family get into our new home. You have made our dream come true. Thank you for putting up with us during our overseas move from Hawaii to Virginia, and helping us with the transition into our new home. More importantly, thank you for the long hours and work nights you put in to ensure we got this house!
Kris and the team provided outstanding support from the initial home purchase through the refinancing process. Their professionalism and guidance made everything seamless, and I highly recommend them.
Chase is awesome he always stayed in touch with emails or phones calls about our refinance. He answered all our questions.
Rob and Landon were amazing! Highly recommend for all your home buying needs.
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Everything went great. The entire purchasing process was mapped out step by step by the team, making it an incredibly easy process.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
My family and I are loving our new home! Our experience throughout the entire process was made enjoyable by the experience, professionalism, and commitment we were shown by our loan officer, Chris Shoemaker. Chris was fast, thorough, understanding, and patient when it came to understanding our needs and answering our questions. He worked with us and around our schedules allowing us to get into our home fast and easily! Very pleasant experience going with this company! They are highly recommended! My real estate agent event commented that this was one of the smoothest and best company she's dealt with!
Team I worked with was outstanding.They explained every step of the mortgage process with detail.They had all the answers for all my questions ti put me at ease.
Nathan and the team have been tremendous. A pleasure to work with.
