Toby and Grace warrant much higher than a 10 rating. Their exceptional performance, communication and care can't be overstated. This team, My team, has set the bar very high for others to strive for. Amazing team!!
Such a great team that put everything together for me in 30 days. It was awesome to have such team on my side.
Everything was quick and smooth, even the realtor was impressed by the process.
Shannon, Emilee, and our agent Lisa were absolutely wonderful. Couldn't have had a better experience. Thank you!
Highly recommend
Mr. Scott and his team were amazing. We’re first time home buyers and we felt they really tried to work all our needs.
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Donnie I just want to say thank you for everything you did to get my loan across the finish line. As a first-time home buyer not knowing what or if I should pull the trigger on purchasing a home. Veteran United is a one stop shop from Andrea the realtor that work tiredly and found the house that is now ours home. Matt for homeowner insurance and auto at a discount. FYI, I have already recommended my uncle James Hodo.
Absolutely Amazing! Corey and his team have been so supportive and helpful to me in the process of purchasing my home. I would recommend them over and over again. Words can’t express how grateful I am to have you Corey. Thank you so much from the bottom of my heart. You made a distant dream become a reality.
Chase and Hope both are outstanding to work with and helped me in the initial purchase and refinancing of my home! I highly reccomend them with the highest regards to thier devotion to your success in buying or refinancing your home!
I wouldn't have my new home without Cody Smith's help. The team bent over backwards to help me out and made it look easy, even when we had problems with the paperwork. Thank you so much!
Process was explained in a manner that could be understood by a first time buyer.
My loan team was absolutely amazing! They made the whole process easy and smooth. They made this the best loan process I have ever been through(I have done this 3 times before).
Everyone was very helpful and informative for every step of the way leading to the closing day.
Dustin Fritz and the Veterans United team made buying my first home a dream come true the process was easy and painless. Dustin walked me through every step of the way and made me feel secure and sure about buying a home. He took the time and broke down every piece of the contract so that I understand every part. When Dustin took a vacation he left me in the hands of Jackie O'Brien who was almost better than him. My family and I want to thank the Veterans United team for making home buying easy.
Second time going through Veterans United. They make the process simple and working with Aaron Madrid the second time was just as pleasant as the first. Very helpful and knowledgeable and I'd use them again...
Reed was very helpful and knowledgeable on the process of buying a house. If ever I had a question Reed and his team were easy to get ahold of and responded very quickly. I would recommend Veterans United due to the top notch customer service that was provided. Thank you for making the home buying as easy as possible.
Closing was delayed, lack of communication from team on why there is a delay. Too many coordinators involved. Sr loan officer stopped engaging after contract was turned in.
Credits weren’t given to make up for the money I spent on hotel fees due to the delay and in addition to having to extend delivery of my items that I brought from Canada to Oklahoma.Would recommend a leader to align with team on expectations. Won’t recommend to friends. To many other lenders out there
Response from Veterans United
Hi Jackson,
Thank you for sharing your feedback. I'm sorry to hear that your closing was delayed and that you didn't receive the communication and support you expected throughout the process.
I understand how frustrating it must have been to deal with multiple coordinators, experience delays without clear updates, and incur additional expenses related to hotel stays and moving arrangements. That's especially difficult during a major transition like relocating from Canada to Oklahoma.
I appreciate you taking the time to share these concerns. I'd like the opportunity to learn more about your experience and review what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
