Amazing team.
I can't believe it is finally done! Alex and team hung with us for 5 years as we negotiated with a really difficult landlord who vaciallated back and forth constantly. Thank you Alex and team!
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
Very easy, quick, seamless home buying process.
I was never told anything, never really spoken to outside of signing documents, the two loan guys, *not the concierge* never spoke to each other and often asked my realtor to relay a message to the other instead of them speaking to each other. Every piece of information I learned or found out was through my realtor or someone she worked with
Response from Veterans United
Hi Robert,
I really appreciate you taking the time to share this, and I’m so sorry that you felt out of the loop during such an important time. You shouldn’t have had to rely on your realtor to be the go-between for your loan team—especially not just to get basic updates or answers. That kind of disconnect creates confusion, frustration, and frankly, it’s not how we want any borrower to experience working with us.
You deserved clear, consistent communication directly from your loan team—not just when paperwork needed signing. It sounds like your realtor worked hard to fill in the gaps, but that responsibility shouldn’t have fallen on them.
I’d really like my advocates to learn more about what happened here so we can make sure your feedback leads to meaningful internal conversations. If you’re open to connecting, you can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, and we’ll make sure your voice is heard.
I worked with an amazing team!
Truly a remarkable experience. The staff was very professional and knowledgeable. Most of all they made themselves available for any questions you may have. That’s important.
As a first time homeowner not knowing the process Veterans United was there every step of the way.
They were very helpful throughout my home buying experience
It's always a pleasure working with Veterans United. Unparalleled service that's such a great experience. I can't thank you enough.
Completely painless process coupled with unparalleled attention to every detail and every question I had no matter how big, small or repetitive. Yes, I’m that high maintenance client and Mike and Veterans United treated me like royalty from beginning to end.
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
Veterans United helped us through this challenging PCS.
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I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
