This was the second home I've purchased with the VU team, and especially with Nick Holman!!! I have recommended the VU team, and Nick to all my veteran brothers and sisters. With all the hard work, simplified for me, and the awesome communication the team had, I couldn't ask for a better team to work with. Nick, Blair, and Abbey are awesome, and they desire the biggest shout out!!!
Ill put simple I didn't think the customer service was what it used to be after my first time purchase the customer service was almost one way with the VU team needing information from me and questions from them to me but in regards to myself I had a very tough time at times trying to get a hold of someone to the point where I was asking friends and family questions that I needed to ask the lender due to the fact that they did not call back or leave a message giving an attempt to help out I am appreciative for the work put into my home buying journey but I would of liked to have a better interaction with the entire VU Team
Response from Veterans United
Hey Marden,
I’m really sorry to hear that your second experience with us didn’t match up to the first. It sounds like there were some serious communication gaps this time around, and that’s definitely not the experience we want our borrowers to have. I know how important it is to have a team that’s there for you every step of the way, and I completely understand your frustration with feeling like you couldn’t get the help you needed when you needed it.
You should never feel like you have to turn to friends and family for answers that your lender should be providing. I’m glad we were able to help you get into your new home, but I really wish the process had been smoother for you. I’d love to make sure we’re addressing these concerns with the team so we can do better moving forward.
If you’d be open to chatting more, our Client Advocate team is here to listen. You can reach us at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Emily did a fantastic job! She made the process so easy for me while I was deployed in Europe. She also communicated with me before and after hours to handle the 7-hour time difference! Emily was amazing, and I can't thank her enough for all she has done for me and my family!
Karson Hill was amazing in helping me with the home buying process! He got me the rate I wanted and closed on time!
Again Sam and his team (Sarah, Dustin & Cooper) at Veterans United were truly amazing. They never made me feel uncomfortable or left out in anyway throughout the home buying process. They were a joy to work with and whomever gets them in the buying process will not regret it. Thank you again foe making my home a reality
Exceptional in every way!!!!!!
Outstanding service in walking me through the homebuying process. Despite a few bumps along the way, they team did great in find the right home and getting it approved.
Veterans United made the home buying process so easy for us. We’ll definitely be using them again in the future.
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When we called Veterans United on our search for our dream home, we never expected that they would turn our lifelong fantasies into a perfect reality within just a few weeks! We were guided and supported every step of the way, with near instantaneous responses to all our questions and genuine care and kindness. We felt like we were in good hands with our loan officer, Chris Campbell, and were completely pampered by our realtors, Josh and Hillary DiBiasio.
If we had known Veterans United could make dreams come true so quickly and easily we would have reached out to them years ago!
Patient with me getting my necessary paperwork to them for review.
Veterans United made my first home purchase the smoothest sailing possible. Everything went right with them and I was extremely lucky to have this team working to help me during this process.
Great experience all together.
