Came here a little bit nervous as a first time home buyer but got all the help I needed.
I really appreciate how smooth every step of this process was. I wasn’t stressed at all one bit.
Everything was great! I would use them again for sure.
Kelly and her team at Veterans United Home Loans were professional, educational, and helped make a VA Home Loan Refinance easy as an IRRRL! Thank you all!
A dream has come true for me and my wife and we wouldn’t have been able to do it will all the help and support I received from the Veterans United team.
Veterans United made our home buying process a joy. They were responsive to questions and kept us informed during all stages of the process. We were treated with respect and they kept our interests the focal point, not someone else’s agenda.
Josh and his team were there for us every step of the way, taking care of all the details required of applying and closing a new home loan. And we closed early!There are so many little details that are often overlooked when moving, and the included Home Buying Concierge perk helped out with these details... setting up utilities, forwarding the mail, finding internet providers, etc. This included perk made out move seamless.Thank you all so much!
We didn't just buy a house. We found a home that is filled with love and so much opportunity for our family. Watching my children run and play, while listening to their laughter is the most rewarding gift of all. Thank you Vetrans United for all that you have done to make all of this possible. We are forever greatful.The Sallys
The team from VA Veteran's United were great from the beginning. They answered ll my questions concerning the process. This was my first home buying experience and they went step by step. The app was helpful well.
Donna Steo, my realtor, was absolutely amazing. She helped me through this process tremendously. She made the process smooth and made sure always to be available. I can’t stress enough how thankful I am to have had her.
Getting a loan is a lengthy process that can feel impersonal with all of the documents and uploading. Dane, Rob, and the whole loan team made it feel like I was also part of the team and working together. They were responsive and actually cared that this all happened.
There’s no reason for my loan to get kicked back from underwriters so many times. I planned on a timeframe and was told that the loan should be processed by it accordingly, and the delay in service cost me dearly. I’m not impressed with my service at all, and the extra services that team members tried to offer me were completely unwarranted.
Response from Veterans United
Hey Aaron,
I’m really sorry to hear about your experience. Having your loan kicked back multiple times must have been incredibly frustrating, especially when you were counting on things moving according to plan. I can understand why you’re not impressed, and I’m sorry that we didn’t deliver the level of service you were expecting.
It sounds like the delays and the extra services offered only added to your frustration, and that’s the last thing we want for our clients. If you’re open to it, I’d really like you to connect with my team so we may dig into what happened and see how we can improve from this. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com whenever you have a chance.
Thank you for sharing this feedback, and again, I’m sorry for the stress this has caused.
