Unhappy because everthing was going well until an issue arose with the title and no one wanted to take responsibility.My closing was delayed for months and no one was able to suggest any solutions except that it was nobody’s fault but I was still expected to fit the bill for the extra costs.Thomas hall was supposed to be assisting but when the issues arose he couldn’t be bothered to answer any of my emails.
Response from Veterans United
William, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
The appraiser shorted our value about $20k under any house on my street and they were only half the size of ours. Same size houses on our street are valued at $250k+ and ours appraised for $180k. It really didn't benefit us to refinance. All we did was lose 5 years of equity, reset our loan to 30 years and didn't get the projects done that we wanted to do which was the whole point of refinancing.
Response from Veterans United
Hello Ronald, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar issues. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected circumstances. The VA appraiser is also not selected by Veterans United but again is handled directly by the Department of Veterans Affairs While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
Teaming up with Veterans United was a great choice. I was assured I would be in a home as soon as I found the right one. Everyone involved was true professional handling everything promptly and precisely with a genuine sincerity in helping realize the American dream of home ownership. Great job and my greatest appreciation to everyone involved.
Veterans united was pretty good and fast at getting everything done I would most definitely recommend them to any and all my veterans and military brothers and sisters….
All parties work together and we're great.
I wish I knew about V.U. sooner because other financial institutions made us feel like we were beneath them, and not worthy.
Veterans United are invested in helping the veteran succeed in their goals to home ownership.
If you are a Veteran I whole heartedly recommend Veterans United to assist in getting in a home. The constant updates and and to do lists were crucial. Their hands on efforts led us through the process.
I never talk about my time in the military not even the good times it was just something I kept to myself. But now my pride has been renewed and I am thankful to have served country.
I am Thankful to you in so many ways.
Manuel & Jeanetta Johnson
I loved Veterans United and am so glad we decided to go with them. The team that my husband and I had working with us were amazing! They understood that this was our first home and that we were unfamiliar with the process. The entire team made sure that we knew what was going on during the home buying process. I wouldn’t change a thing about them!
Our home buying experience went really smooth, and always had our best interest in mind. Would definitely recommend my group, Kelsey, Zach, and Jahda. Totally satified.
