Steve and his team ate exceptional. Steve and his team gave sound advice and went above and beyond to insure that we received an awesome rate on our refinance. The trust I have in them is easy because they are so caring, committed and professional in what they obviously love to do. These words are lost on them because I can’t find the right combination of words that would describe how great of a group they are. I’m beyond pleased and grateful to have them.
Thanks to the team I mad it through even though closing is not ez buy far .. so you must have a good team thanks team ..
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
My team at Veterans United is absolutely phenomenal. My wife and I are forever grateful for their steadfast dedication to helping us get our home. We wouldn't be here without them.
Very professional and kind. Always there for customer
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The team at veterans united work very well and through some what seemed tough times to get my closing done. I would highly recommend them to anyone I know looking to buy.
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
Everyone we work with was very professional and caring. They made the loan process very easy..
It was over all a very good, stream line process with VU everyone on the team was very honest and upfront with everything we could and couldn't do with our VA loan and the ins and outs of the loan process as a whole.
The team was amazing when it came to handling the level of paperwork in a accurate and swift manner, if I had to do again I would pick Veterans United 100 times over
As always A1 Service
Veterans United is awesome and helps you step by step and was always helpful with me and any question or concerns i had, and made me feel confident buying my First house.
Great communication everyone was so helpful with about just anything you could think of for a move
Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!
I was very appreciative of all the hard work several people at VU did to make this deal happen for us and they were all so extremely pleasant to work with. This was a special situation for closing this deal in terms of what needed to be navigated but they pulled together as a team and got it done!
My family and I were very disappointed with our experience using Veterans United for our home loan. The biggest issue was the consistently poor communication. Both myself and multiple members of our real estate team had a very difficult time getting in contact with our loan officer and his supervisor. Calls and messages often went unanswered, and this lack of responsiveness ultimately caused our closing to be delayed by six days.Unfortunately, the timing couldn’t have been worse. We had already arranged and loaded a moving truck and adjusted our schedules to spend a long weekend getting settled into the new home. Because Veterans United failed to communicate and process things in a timely manner, we weren’t able to close as planned. I was forced to either pay additional fees to keep the truck longer or make a six-hour round trip to unload everything into a garage—still without access to the house we were supposed to already own.To make matters worse, both our loan officer and his supervisor were unhelpful throughout the process and rude not only to me but also to the professionals working with us. Rather than acknowledging the delays caused on their end, they repeatedly tried to place blame elsewhere despite clear documentation showing their lack of responsiveness.Although Veterans United may offer competitive rates, the service we received was far below acceptable. Based on our experience, I would not recommend them.
Response from Veterans United
Hi John,
I’m really sorry to hear about this experience. What you described sounds incredibly stressful, especially with a moving truck packed and plans already in motion. A lack of communication and a delayed closing can throw everything off, and I understand why that would leave you feeling disappointed and frustrated.
Not being able to reach your loan officer or their supervisor is not the experience we want anyone to have, and I’m sorry for the added strain this put on you, your family, and your real estate team. I’m also concerned to hear that the interactions felt unhelpful or rude. That’s not how we aim to show up for the people who trust us with something as important as a home loan.
I’d really appreciate the chance to look into what happened and share your feedback with the right teams. If you’re open to it, our Client Advocate team can review the communication and delays in more detail. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are usually returned the next business day.
Thank you for taking the time to share your experience. I truly wish things had gone differently for you and your family.
Sincerely,
Claire S., Client Relations Manager
I was originally on track with another lender, until I stumbled upon Veteran’s United (and recommended by my colleague) and at first, the amount of outreach was a little overwhelming, but once I got on the phone with Greg my demeanor totally shifted. His professionalism, honesty and mentorship throughout the process made VU an easy choice! He paired me with my realtor, who has been amazing from that day, and even still after closing! I cannot say thank you enough, to Greg, and the whole VU team.
