My wife and I do not recommend Veterans United Home Loans. They work in all the states but they do not follow the guidelines of each state. We were unvalued, lied to and had to deal with miscommunication. I do not like using disadvantages as a reason for things to go wrong, especially when you have the opportunity to improve your situations. After this loan mishap, we need a vacation. (Oh, I forgot, we have to go to work to move)
Response from Veterans United
Hello Elias, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. I'm really sorry to hear about your experience with us. It sounds like we missed the mark in a few key areas, and that’s definitely not the service we aim to provide. I know the home buying process can get stressful, especially when costs are estimated throughout and understand how important clear communication as well as following state guidelines are, especially during such a significant process like securing a home loan.
If you would like to reconnect with your client advocate, we remain availble to address and support you! You can contact them at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime that works for you.
the team was so good I real did not have many question. the team was answering question before I even ask. this was my second home buying and it was the easy do to the team of veterans United.
Veterans United was the only company that gave my husband and I a chance. While not fully qualifying for a VA loan yet, I was able to qualify for FHA. My mother and father didn’t even own their own houses ever, this is a huge goal that we took on together.If we had any hiccups on the road to buying our home, Justin and team were very transparent and definitely showed their dedication to making our home ownership dream come true.
Best mortgage company we have ever worked with!
This is the 2nd time using Veterans United and both times every one we have worked with has been great! They always keep you up to date on everything! Will never go to another lender again!
Beat home buying experience EVER!
I want to thanks Jeff and his team for a great job helping throughout the loan process. Coming down the streach was a bitter nail biter what happen to the closing cost funds and there was some miscommunication about me losing my earnest money if I miss the closing day. At this point I was about go OFF! As a GREAT TEAM you all got things back on track and I was able to get the loan and the place, again "THANKS FOR WELL DONE JOB"!
Overall great experience, finished everything a week ahead of time so we could close early, kept us informed during the process leaving no doubt about what was going on with our new home loan. Professional and informative. Thank you!!
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Thanks again, you guys are absolutely wonderful and make homebuying extremely painless. I would recommend to all my friends.
Great team! It's my 4th house and by far my best experience!
I had put off buying for so long due to the rumors of how horrible it was due to the paper work and questions. Without a doubt, this team made my experience wonderful; everything was great, and if I ever had a question, all I had to do was message or call and would have an answer from someone within minutes. They reached out to me often to check up on things and to make sure I didn't have questions. I will 100% use Veterans United again and recommend everyone to it. I was recommended by my friend to use Veterans United, and I'm glad they referred me.
They all did a great job, were very helpful and professional.
Outstanding, I am very impressed with how professional, knowledgeable and helpful everyone from Chis and everyone on the team was. I am beyond satisfied with the service I got from loan team.
