Everyone at Veterans United are the best!!! We were in contact with someone every step of the way. Everything from beginning to closing was quick and seamless. We would definitely recommend Veterans United to others. Thanks to everyone who was on our team! The Shelburne's
He made buying a house easy
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
Was very pleased with Veterans United. This was my first home I purchased I felt very comfortable with the process. I particularly enjoyed having a checklist with the email reminders and videos that explained the process. I would highly recommend Veterans United and if any of my friends are looking to buy I’ll recommend them.
had nothing but a great experience with VU and Kelly
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The overall experience was very good. I had Kody Gilbow as my loan officer and he was phenomenal! The other person that I was dealing with a lot was not very knowledgeable when if came to water requirements and tended to take awhile to get back with me unless she happen to answer the phone when I called. We completed everything and got things done as quick as possible.
This was the best experience I could have ever had home buying everybody was extremely helpful I literally felt like I had a team that all worked in conjunction with each other and anyone person could answer any question I had the staff was very knowledgeable and the whole process was a 10 out of 10 would recommend it a hundred times over
I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
Lance is a great human being. He was terrific and tremendously helpful. He got me such a terrific deal with my home loan. I'm a cynic but Veterans United raised my spirits high. I'm so grateful for what they did for me and helping me have a home.
Austin was great - it after the handoff Brenda was horrible. She would ask a question that couldn’t be answered with one of the answers she was looking for - so instead of listening to my answer she would just ask the same question again. It was continuously happening during the loan application process. She obviously didn’t know what she was doing and could only repeat the question that she felt would satisfy the underwriters. Even after all was accepted and loan was improved she send a list of utility providers which was wrong and caused me once again to waste several hours on an Easter egg hunt!
Response from Veterans United
Hi Jack,
Thank you for sharing your feedback. I’m glad to hear Austin left such a positive impression, but I’m truly sorry the rest of your experience didn’t feel as smooth. Having to repeat yourself and then spend extra time chasing down incorrect information would be frustrating for anyone, and I regret that you were left feeling this way during the process.
We’d be glad to listen and learn more if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Heidi and Zach made the whole experience easy, and even pleasant! They always kept us informed. Great experience all around!
Amazing to work with
I would recommend Veterans United to any one! The team of Andrew Beckett was excellent and made my experience very pleasant. This was my first time getting a VA loan and going through the loan process. Everyone was quick to respond to all questions and concerns. They would explain everything to make it understandable and easy. Don't get me wrong I was anxious throughout but at the same time comforted with the team working for me! Thanks Veterans United for getting me to close!
It was awesome dealing with Christopher at Veterans United an the complete staff was just wonderful in guiding us through our home buying process, continued assuring us on every step of the process ,
