This is the second time using Veterans United and both times have been the absolute best. Super easy process and loan officers are just a text or call away for any help needed! Would recommend them to anyone
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
Could not have gone better - it was a literally perfect process. If/when I need another loan I will come back to Veterans United.
They did a good job of helping me get a house around my area.
Chris and his team did an awesome job. Very professional and customer friendly.
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I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
Not at this time right now, pretty busy
Unpacking.
Joel and his team were great to work with--I would use them again 100%!
Trip in his team did an outstanding job. They made my home. Buying an experience an awesome experience. Thank you guys very much. You guys are awesome.
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Jon and his team were so helpful to us from pre-approval through settlement. Everything went smoothly and we know it was because of the expertise of everyone at Veterans United.
The whole home-buying process with Veteran United went incredibly smoothly, and they were always available to answer our questions and explain things clearly. We would absolutely recommend Veteran United to anyone looking for an stress-free lending experience. Thank you Veteran United.
I would recommend Veterans United to any one! The team of Andrew Beckett was excellent and made my experience very pleasant. This was my first time getting a VA loan and going through the loan process. Everyone was quick to respond to all questions and concerns. They would explain everything to make it understandable and easy. Don't get me wrong I was anxious throughout but at the same time comforted with the team working for me! Thanks Veterans United for getting me to close!
Everyone always told me purchasing a home would be extremely stressful but with the team I had it was one of the easiest things I've ever done. My team was amazing and kept me up to speed on everything.
All of my assigned specialists were very easy to work with and helpful during this difficult process. Veteran's United made my first homebuying experience great, I would recommend them to family and friends.
Telling me late in the game for documents I needed that were going to take a long time to get. Not offering me a tax exemption form when I don’t have to pay taxes since I’m a 100% disabled veteran. Origination fee was high.
Response from Veterans United
Hi Jonathan,
Thank you for sharing your feedback and for your service. I’m really sorry to hear how frustrating this process felt for you, especially being asked for important documents later than expected. I also regret that you didn’t feel fully supported when it came to your exemption and fees. That’s not the kind of experience I want any veteran to walk away with.
If you’d like to talk through your concerns in more detail, my folks would welcome the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
