Veterans United made this veteran feel special and made it worth me serving our great country USA!
Solibel and Crystal were fantastic! They guided me through the loan process with clear communication and great support. Thanks to them and anyone that helped, closing on my property was easy and stress-free. I highly recommend them for anyone needing loan assistance!
Would highly recommend the entire team .
Previous home buying experience did not workout because loan officer and realtor had no idea how to handle VA loan. We approached this second time around cautiously and felt completely comfortable with Aaron and his team. No worries at all
Easy. Quick responses from the team loan team. Texting, calls never left me hanging. Was an easy process. They kept me well informed.
Veteran's United is amazing to work with and hassle free. I don't believe that any other company is doing this type of service and care for Veterans during a major life decision. Thank you for everything.
There is not enough wonderful words my family and I have to say about our process of buying our home. Our team has been fantastic to work with and I would ask to use them again and definitely recommend them!!!!
Not only was my team beyond exceptional exceeding my expectations, but they were rapid and efficient in getting my IRRRL completed without hesitation and any issues. My love for the team and VU is forever, I will always partner with them for my home buying, refi, and everything related to home needs.
I’d like thank you all for your continued support, encouragement and guidance!
Probably the worst home buying experience I have been through. Rates aren't horrible. I think they could have been a little better. The communication started off with unnecessary texts just throwing things out there with no bearing on the process. I asked for those to stop and they did. The other part of communication was not always being clear on what was needed. And don't dare try to fix something on your own or you'll spend more time and money getting it cleared. If I would have been told exactly what was needed on remediation items listed instead of this needs fixed, It would have gone a lot smoother and a little less stressful. Maybe it's the VA loan requirements or maybe not. Either way when I buy another home, I'll use someone else.
Response from Veterans United
Hi Curtis,
I'm really sorry to hear about your experience-- it sounds like the communication didn't live up to what we strive for, and that's not okay. Homebuying is stressful enough without added frustrations like unclear instructions or unnecessary texts. I can understand how that would make things more difficult and stressful.
Its also disappointing to hear that you felt the remediation process could have been smoother, We know the VA loan requirements can be a bit complex, and we aim to guide out borrowers through them as clearly as possible. I'm sorry we didn't do a better job of that in your case.
If you're open to it, we would love to have our client advocate team look into what happened here and see how we can learn from your experience. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com whenever it’s convenient for you.
My home-buying journey with Veterans United Home Loans has been nothing short of exceptional. From start to finish, the team demonstrated professionalism, dedication, and genuine care for my needs. Billy Abney, my Loan Officer, and Briana, my Home Buying Concierge, were especially outstanding. We also have to give a shout-out to D.K. Wilson our Transaction Coordinator. They made the process smooth, clear, and stress-free, always keeping me informed and addressing any concerns promptly.The Veterans United app also played a crucial role, providing an intuitive platform for document management, status updates, and seamless communication. I couldn't have asked for a better experience, and I highly recommend Veterans United to anyone looking to buy a home. Their commitment to veterans is truly commendable, and they’ve earned my trust and gratitude.My family and I will forever be greatfull and will definitely recommend you to my fellow Veterans. Thank you Billy and Team!
Thanksfor everything. Veterans United From start to finish. I really enjoyed my experience. I will recommend to all.
Big THANKS to the "Jordans' " and the rest of the team for making this experience easy and painless... love you guys and gals...
