Fantastic experience! What mattered most to my wife and I was having a team of professionals to help us through the homebuying process. We were impressed for the most part. I felt that the process went as fast as we wanted it to go and at no time did I feel like "the ball had been dropped" as there was always someone on the team to answer questions and/or to hold others accountable.
From first contact to closing was
If you really want to know, feel free to call me and I will tell you why I would never recommend you guys ( lies , misinformation , uncertainty and more lies ) SUCH A SHAME FOR SOMEONE WHO BOASTS HAVING A 5 star average rating
Response from Veterans United
Hello Daniel,
I’m sorry to hear that your experience left you feeling this disappointed. It’s clear there was a breakdown in communication, and I understand how frustrating that can be.
Providing clear, accurate information is important to us, and I regret if at any point you felt uncertain or unsupported. Your feedback matters, and I would appreciate the opportunity to better understand what happened from your perspective.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
I hope we have the chance to connect.
Sincerely,
Claire S., Client Relations Manager
Without you and your team I would not have continued this venture. Thanks to you all for supporting this old Vet
If you qualify for a home loan these guys will make it happen! Joel was top notch! Always took the time we needed and listened to every concern or question we had! Extremely nice and professional man!
Larry and the team kept in constant contact with me. I was always aware of the newest information. They made the hime buying process very smooth and I will definitely come back to Larry if I purchase another home.
Great overall! The process was speedy and they took care of the majority of things. Cleared up any confusion, great rates, amazing team, etc. no complaints whatsoever !
Mrs. Ball and Mrs Thomason well experience in there job, they make sure everything is worth choosing veterans United thank you for your service.
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Veterans United has been Phenomenal overall. The Team is Always super engaged and ready to answer any questions. I highly recommend Veterans United. For your Home purchasing experience.
This is my second time using Zach and his team. I would use them again in a heartbeat.
Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.
They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!
Thank you VU and Dream Team for everything!!
Everyone was great and did their job properly besides the loan coordinator l, he made the process very difficult.
Matt Colgin was an exceptional agent, a 20/10.
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Time, Lisa, Amanda, and the entire team assigned to our Loan were absolutely phenomenal. A lot of smaller companies wanted to compete by saying we’d feel “left behind” during the process and that communications would drop, but that was NOT the case with our Loan team. If anything. VU proved to not only bring the most honest and transparent team but also the most competitive rate. Every question we had (and there were many) was answered quickly, clearly, and patiently. Our family could not be happier with the team. Tim is personable and thorough, Lisa is professional with excellent follow up, and Amanda is bubbly and easy to talk to. The app is an excellent interface and made the entire process clean, efficient, and simple! We will recommend VU every time we’re asked!
The team was with me every step of the of the way and made everything feel a little less daunting.
My only beef was that the original preapproval stated conventional mortgage. Whenever things changed to fha, it made it difficult. All is good in the end though. Honestly, if I knew in advance it was fha, I would have probably stopped looking at the market altogether and simply concentrated on a rental, so its a blessing in disguise.
Although I didn't require all of the services offered, Veterans United can basically be a one stop shop for purchasing a home. They walked me through the process using a series of tasks to be completed and were easily available to answer any of my questions. Lance and his team are the best!
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
Sarah and the team went above and beyond to secure and help what I thought would be a house outside my dreams. She made it happen. Her and her team! Outstanding job! I couldn't be more happier.
The team I had helping me with refinancing was truly amazing, helpful and the communication was spot on.
I have used Veterans United 4 times now and as always, they get the job done in the right way with no mistakes. Kendall Haun has been my loan officer all 4 times, he knows what needs to be done and that removes a lot of stress and worry from the financing process, His assistant Donna McDonald is always there to answer all your questions and move the process along. I recommend that you let Veterans United take care of all your home buying financial needs. I am glad that I called them years ago.
