This wasn't our first time buying a home but it was the first time with Veterans United and they were amazing to work with. They offered competitive rates and actually matched a competitors rate offer for us. Our loan team, Steph and Alix, were amazing and so helpful every step of the way. We closed in under 30 days which was great!
My team was wonderful! Daniel was the first person I interacted with at VU and from the beginning I could tell it was going to be a great experience. Mark, Reggie, and Cynthia were all extremely helpful as well, and regularly checked in on me to make sure I was not overwhelmed by the process of buying a home for the first time. I highly recommend each and every one of them!
I’ve used Veterans United a few times over many years and it has always been very smooth. Now they practically move you too!
If you qualify for a home loan these guys will make it happen! Joel was top notch! Always took the time we needed and listened to every concern or question we had! Extremely nice and professional man!
Oh man, if you can follow the "To-Do" list as quickly as possible, you can own your home in less than 3 weeks. What a great company, with the most respectful, wonderful people that will take a few minutes and listen to whatever is on your mind. Just as if they were old friends in a catchup conversation. God bless the VA and this company of great people!
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My lending team was amazing. They made the home buying process easy and the communication was great!
The entire staff from the mortgage lender to the concierge worked diligently and thoughtfully to make the process as easy as it could be. Even under the tight time constraints so this could happen prior to my retirement from federal service..
Outstanding service from this whole team at Veterans United, couldn't thank them enough for how smooth it went.
Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.
They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!
Thank you VU and Dream Team for everything!!
Phyllis Gatlin was extremely supportive and helpful throughout the entire process! Would absolutely recommend VU after working with her!
Excellent service! I had the best experience, 23 days to close are you kidding! I would recommend Veterens United without hesitation.
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Amanda and her team are wonderful.
Very good communication
Stephen and his team at Veterans United were absolutely amazing! The biggest accomplishment was being patient with me keeping me informed of every step. If I was confused about something, they had the answers!
Amazing communication
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
stood with me during this experience outstanding
Our home purchase process a year ago was 10/10. Our refi process was 6/10. The rate is great and the loan team great however dealing with servicing teams and title company etc was a nightmare.
Response from Veterans United
Hi Daniel,
Thank you for your honest feedback. I am glad your home purchase experience was a 10 out of 10 and that you were happy with your rate and loan team during the refinance.
I am sorry to hear that the servicing and title portions of the process were frustrating. Even when different teams or third parties are involved, the experience should feel smooth and well coordinated. I appreciate you pointing this out.
If you would be open to sharing more about what made that part of the process difficult, I would welcome the chance to learn from your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
