Veterans United is the absolute pinnacle of lending with veterans as their target audience. They go above and beyond and make the entire purchasing experience seamless and stress free. This is now my 4th house with Veterans United and if i decide to buy again, Shawnee and team will be my first call.
If I had a question they had the answer. Very polite and professional.
This is my second home with John and he and his team couldn’t be more professional, diligent, and communicative. I have no notes, truly.
My team at Veterans United was a blessing. Their unsurpassed customer service helped my family tremendously. From start to finish they answered every question, explained everything and ensured we understood the process. Their patience, respect, and care will always be appreciated. The whole home buying experience surprisingly simple! I will sing their praises for years to come! Thank you all for being the best in the business. I feel like you all are a part of my family. I'll definitely send more veterans your way!
Tim was excellent throughout the entire process. He answered every question I had and helped me feel calm when I thought things weren't going so well. Spoiler it was fine, I'm a spaz. When a problem did arise he jumped on it like a fat kid at a buffet and figured it out. Also he returned every call without making me wait days for a response. He was always Jonny on the spot. Anywho I would definitely recommend these guys to my people especially to the veterans out there. They know their stuff and how to explain it. Even too idiots like myself.
Bad communication and unknown rate change and cost at the final step
Response from Veterans United
Hi Jarkeveous,
I'm sorry to hear about the communication issues and unexpected changes you experienced during the final stages of your loan process. I understand how frustrating that can be.
I'd like the opportunity to learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your concerns further.
Sincerely,
Claire S., Client Relations Manager
Using the VA home loan program was a seamless and deeply rewarding experience that made my dream of homeownership a reality. The combination of a zero-down-payment requirement and competitive interest rates provided an incredible financial advantage that conventional loans simply couldn’t match. From start to finish, the process felt secure and manageable because the VA's guidelines truly protect veteran buyers. I am incredibly grateful for this benefit and confidently recommend the VA home loan program to any fellow service members looking to purchase a home with absolute peace of mind.
We recently closed on a house in Riverview, Florida. I worked with Jon Abernathy's team and the main person I had contact with was Ashton. Whether it was her or anyone else on Jon's team, they were always willing to help me and get whatever needed to be done completed. We had some complications along the way but she was able to get the info ready quickly and efficiently to help meet our closing date. Thank you, Veterans United and especially Ashton for all the help along the way.
They hung with me till the job was done. I live in Kansas and bought a house in Florida.
Dane and Codi went above and beyond and would defintiely recommend them and use them again if purchasing another home.
I recommend in the strongest of terms to anyone wanting to utilize a VA Loan that they go with the Veterans United team. The process was smooth and trouble free. The results were better than I could have expected. Truly a pleasant home buying experience. What a great organization.
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This is our third time working with Jake and his team and we always have an amazing experience. They keep everything in line and have great communication and assitance. The real estate agent they recommended to us was awesome as well.
The entire process was smooth and communications were sufficient to keep me informed.
Great experience answered any questions I had and if by chance they didn’t have the answer they found it quickly and got back to me within the same day! So thankful
We just wanted to say thank you to our loan officer, Angie Sanders and her team. As first-time homeowners, we were scared, nervous and apprehensive about the home buying process. Angie and her team were always just a phone call or email away to help with any concerns and/or questions we had, no matter how minor. We are so appreciative of all her help and direction.
Pitched three home with VU; and they always did a great job and were very helpful.
Thank You! 10 Stars
