I am disappointed in Veterans United after half a dozen transactions in the last decade. Congrats on the quickest close for a botched transaction. These newbies need to understand that salespeople in The Villages are not held to the same standards as realtors. They are predatory. I do not want another veteran to end up in this situation. Highway rest stops are built with more environmental protections in place than 1978 Lockett Lane, situated along the Florida Turnpike and rattled with noise, truck, bus & vehicle emissions, etc. There are not enough trees planted to absorb any of it.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how disappointing this experience was, especially after working with Veterans United multiple times over the years. I understand why this feels like a letdown, and I hear how strongly you feel about protecting other veterans from going through something similar.
I also want to acknowledge your concerns about the property itself. VA appraisals are limited to assessing value and basic safety at face value, and they don’t account for factors like long-term noise, environmental conditions, or surrounding emissions. That’s why a separate home inspection is so important, though I know that doesn’t lessen how frustrating this outcome feels now.
I’d appreciate the opportunity to better understand what happened and hear more about your concerns. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
My experience with VU started off by me just calling in to ask a few questions about a loan. I had no intention on applying right then. I spoke with Torie H and we stayed on the phone for almost an hour and I was sold and applied for a loan. She made me feel very comfortable and wasn’t PUSHY. After applying with Torie I was told that my actual loan officer was Melissa and she was on vacation. But that didn’t stop Melissa from calling me to introduce herself to me. From there she made my home buying experience the easiest and smoothest ever. I decided to float my rate and Melissa called me or texted me daily to let me know where the rate was and where I stood. My whole experience with her was awesome. Melissa and her team made me feel like I was a part of a family. She gets my vote for the BEST in the business.
The whole team was very professional and communicative. This has been our very best home buying experience by far.
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
At times it was hard to get ahold of my team but other than that everything else was good.
I really had the best dream team. From Seller, to Lender, to the VA, to the agents. Thank you Miss Ashley and Miss Crystal. Always in the best interest of the client. So patient and kind and mindful. We all went through some hurdles but ultimately had to go through them to get through them and eventually shoot for the win, I love you all and thank you all. 🩶
My local team was great, and they let up with everything and had me in the loop every step of the way.
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Excellent! Rebecca Fowler was an exceptional help; any questions we had were answered quickly and efficiently. 10/10 Streamlined process.
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
Rob and team have always been phenomenal. I’ve had to move a couple times, and they have been my go to each time; now it’s in my forever home and I can’t thank them enough.
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Veteran's United assisted in making my first-time home buying experience very comfortable.
They made a dream come true in a time of a housing crisis, the VA loan protected us from buying a house that was flipped with loads of hidden issues. I got a home with brand new everything and a proper inspection to assure everything was done right. They were completely patient with us and they set us up for success I couldn't be happier with the home we found; It feels surreal Thank you guys!
I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
Thanks @Martin and Suzanne for helping me getting this house.
Overall excellent mortgage company employees displaying their knowledge and expertise in financing, processing, closing loans and guiding customers step-by-step throughout the process. I have used Veterans United to purchase a newly built home and process a cash-out refinance. I highly recommend the company and Devin Cott.
Y'all were great as always.
It was fantastic
