The experience was fast and easy. We were working with a local bank prior to being recommended to VU and the process was so tedious that we considered not moving forward with the purchase of a home. VU and our Loan Specialist made more progress with our approval and loan than the local bank did in 6 months. We appreciate the hard work, kindness and efficiency that made our first purchase utilizing a VA loan well worth it. We will definitely recommend to our friends and utilize in the future when it is time to move again!
His serivce is unmatch
Horrendous customer service. Loan officer didn’t give one single care about our needs and intentionally lied to us to cover her own mistakes. Mistakes that will cost us $30,000 over the life of our loan.
Response from Veterans United
Geoff, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Aidan Anderson was a trooper as well get helpful and communicative
Veterans United is a great company to work with. My experience was great.
Working with Veterans United on our mortgage was an absolute pleasure. The group I worked with were pleasant, answered any and all questions, and got us closed on time.
I could not have asked for a better experience. I recommend them to all Veterans!
VETERANS! You need to use Veterans United to buy your next home/refinance or whatever it may be! They will exceed your expectations, and ensure that you understand the entire process. As a first time home buyer, I was nervous and skeptical. However, VU made this process super easy!!! They worked tirelessly to ensure we got everything we wanted, and my family cannot thank them enough for that.
Everyone told us the home buying experience would be stressful and difficult, possibly with an emotional roller coaster of disappointment, but we just didn’t experience that at all and I think it was, in part, due to Stephanie’s knowledge and communication. She was easy to get ahold of, very personable and respectful of our wishes and what we were comfortable with. We couldn’t have had a better, more smooth home buying experience! Thanks Stephanie!!!
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We used VU after researching VA loan lenders and glad we did. Easy peasy process, all online and closing credit. Use the VU concierge to get a realtor (free) who knows veterans and VA loans. Also recommend on a new build use a VU preferred builder like DR Horton who loves veterans and the cash credits for closing were unbelievable. We closed with zero closing costs due and got our earnest money back. This company and DR Horton are amazing !!!!
Veterans United should be a veteran's first choice. They were more knowledgeable about the VA loan process than other financial institutions that I have dealt with in the past.
Great lender for Veterans. Quick and easy, treat you like family.
It has been a wonderful experience. I heard horror stories about how terrible it is to buy a house. They have all the tools and resources that is needed to make it a much easier process.
