Sustain: one group text thread to communicate with Jeremy, Allie, and Tiffany. That’s so helpful and simple.
Improve: when I called the group chat number it still took me to VU main line. I’d rather have it take me directly to someone’s line or voicemail.Sustain: the VU website to do list
Sustain: printing off my own pre approval letter and being able to edit the amount as neededImprove: being more prepared for signing a contact with the realtor just to even look at a house. That was scary. It’s a long contract with percentages. I know it’s a new contract but definitely prepare the buyer for what to expect with that if possible.Improve: a vocabulary sheet. If there isn’t already a page on the website of home buying terms there should be. Like escrow, earnest money, and conditionally cleared to close Vs cleared to close. I saw all the articles but I need a cheat sheet.I can’t thank Jeremy, Allie, and Tiffany enough! Amazing team and an amazing experience!
Amazing team always answered all our questions and as first time home owners they made every step a breeze !
Every time I have worked with Darin and his team has been an incredible experience but this one in particular was even more unique than usual. We had secured our loan through VU and purchased the current home my family and I live in a year ago. After a year of settling in, Darin contacts me to let me know interest rates are down and that I qualify for a fast-track refinance. Once I said we were interested everything took off from there. I had to provide minimal information and within a few months our home was refinanced significantly reducing our monthly mortgage and with a bonus of having a month of no mortgage for the finance. Best part, we didn't have to use a penny of our own money to make it happen. Darin contacted us, he and his team made things incredibly simple (thank you Sarah Litton!), we used none of our own money, and our mortgage went down. How does refinancing get any better than that? Thank you to VU, Darin, and the rest of his team that helped us save money!
if I could’ve gave 11 stars for Ryan and the Veterans United group I would definitely give them a 13 again I can’t express enough what they did for their client
Cory was really outstanding in everything he helped with no the patience he has for helping me understand all that was going on. I'd want him to help me again if ever needed
Thank you Bobby!
Great service, great communication and overall outstanding experience. My compliments all around the service you provide to all. Hats off to everyone in the organization.
I don’t know how or who needs to promote Dan, or give him a permanent salary boost but after closing for the 3rd or 4th time with him and his team he has made y’all a substantial amount of money and deserves to be recognized. I always return to Dan for his outstanding service- even when other lenders could “match” the VU pricing I choose to deal with Dan.
The over all experience was excellent. The follow ups after the house was closed has been great.
As I’ve said best team ever thanks
I had a good experience with Veterans United Home Loans. I did find it confusing at times when different agents would contact me - with me not knowing who I was dealing with - too many people to deal with.
Again. Seth and mason were very unhelpful throughout this process. We thought we had to bring $12,000 to closing and that caused so much undue stress until we were finally able to get a hold of them and have them explain it. I did not deploy for 9 months to various combat zones to be treated like I’m an extra. Seth was the most unhelpful, most unreachable person I have ever been in contact with. We will never be using veterans united again. If it wasn’t for my wife’s patience and trust in the process, I’d have pulled us out of this transaction immediately. And we’ve still got issues with the house moving forward that we thought were fixed but apparently were not. That is what it is and bygones will be bygones. But as a combat veteran, for a first time buying home process and knowing what I know now I will never use this company again.
Response from Veterans United
Hi John,
First, I want to sincerely thank you for your service, and I’m deeply sorry to hear that your homebuying experience with Veterans United left you feeling frustrated and unsupported. This is certainly not the type of service we strive to provide, and I can understand how the miscommunication about closing costs caused unnecessary stress for you and your family. I also apologize for the difficulties you had in getting clear answers from Seth and Mason when you needed them.
The homebuying process can be stressful on its own, and you deserved better communication and guidance—especially as a first-time homebuyer and a combat veteran. I’m disappointed to hear that we missed the mark for you in such important ways.
If you’re open to it, we’d like to look into your file further to understand where things broke down and to see if there’s anything we can still do to help. Please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. Your feedback is incredibly valuable, and we want to learn from your experience to do better moving forward.
Can't say enough, for the help & guidance that Veterans United provided.
Very easy experience as a first time home buyer and they guided me through the entire process, felt very comfortable at close!
Extremely satisfied with the process and results!
I've purchased homes with Veterans United in the past and had great experience. However this time around was my worst experience yet. They asked for a ton more documentation, took longer to process it causing me to miss my initial closing date. It seemed like they dropped the ball on their end because I was very prompt in submitting all the documentation they requested and they were slow to process it. I also got approximately 10 different estimated closing documents where my closing costs bounced around and ultimately increased approximately $4,500 through the entire process.Due to being an out-of-state buyer and this house being a vacation home it seemed like this entire team could care less about speeding up the process. And I know this because they denied an expedited closing. All of delay forced me to spend more money renting a hotel in order to stay four more days to sign the closing documents. Because of this experience, I would not recommend Veterans United.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear that your recent experience didn’t live up to the high expectations set by your previous home purchases with Veterans United. I can only imagine how frustrating it must have been to deal with delays and increased closing costs, especially as an out-of-state buyer purchasing a vacation home. I completely understand how the additional costs and missed closing date would leave you feeling let down.
It sounds like you were incredibly prompt in submitting your documentation, and I apologize that we didn’t move as quickly on our end. I also hear your frustration with the multiple closing cost estimates and the final increase of about $4,500. I understand how that lack of consistency could have added to the stress.
My team would love the chance to look into what caused the delays and closing cost changes, so we can learn from this and work on improving our process moving forward. If you’re open to discussing this further, please don’t hesitate to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
We appreciate all of the hard work it took across the board to make all of this happen !!!
